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November 2023 by Sophie X.
The guy was impatient with me when I described the issues with my car over the phone. I didn't have a chance to ask other questions or finish talking before he hung up. Don't get me wrong; I didn't spend a long time describing my car's issue. The whole call lasted only a minute. I was recommended to this place, but I am so disappointed. He basically told me I have to be at their shop as early as possible; otherwise, I wouldn't get my car back until the next day. I mentioned that I have a morning doctor's appointment, but he didn't care; their schedule takes priority. I guess they deal with a lot of customers every day and don't seem to care about retaining new ones.
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August 2023 by Austin C.
Some guy named Mike sends me to speak to Pete. Pete cuts me off continually & I ask him to let me finish my question. I ask about repair on my car & he says oh we don't work on Mercedes. American & Japanese only. As I walk out, I see a Mercedes in the garage. Oh that's just for an oil leak he yells out seeing I noticed it. Then an Audi pulls up next to me & Pete helps him!! It would appear racism is alive & well.
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August 2023 by Michael P.
I have been taking my cars here for smog checks for many years. While waiting for the work to be done I noticed how the employees treated their customers, especially the elderly. Always friendly and honest they delivered exceptional customer service. Peter at the front desk is especially outstanding. An automotive repair business this competent and honest is rare.
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August 2023 by Cheryl C.
I had a good experience here. I just dropped in without an appointment for a smog check that I needed and was out within about half an hour. The price was good and everyone was nice.
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June 2023 by Mrs. H.
While most places with smog testing are don't pass don't pay- this is not true here. Read the find print. If your car fails they charge you. They will only retest you for free if you pay to have your car worked on here. But only if they do the repairs.
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April 2023 by Jeff Coen
Total pro's reasonable and honest and trustworthy.
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March 2023 by Helen Green
Excellent, Excellent. Clean, very professional as well as knowledgeable in Vehicle safety. I highly recommend Bob Lee Automotive. And Courteous as well as friendly
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March 2023 by Robert Alvarez
A bunch of crooks, they charged me $1200 to replace a Cadillac converter, it barely lasted 2 yrs, they need to buy better parts.never going back got better deal down the street with better parts,Service: Exhaust
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February 2023 by Shane Valasedes
Great service and staff.
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February 2023 by Michelle W.
I'm always cautious when I have to get things done on my car. While it was unpleasant to be stranded in a parking lot when my car ignition decided to stop working, my experience with Bob Lee was quite pleasant! AAA towed my car there and left it in the lot. You can drop off your key in the door slot. They have envelops with questions for you to answer, which is better than what I was planning to do: write my contact info and the issue on a piece of paper and tap that to my key... Envelop with questions is much better. When they opened after the holiday weekend (yes...my car decided to stop working on a holiday weekend...), they told me that they did indeed have information about my car, but they needed to take a look before giving me an estimate. They were very communicative throughout the process. They seemed honest. i can't say whether what they charged me is a good price, because I didn't get a chance to "shop around" and compare prices, but it seemed fair.
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February 2023 by Christine Rivera
Great work and customer service.
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October 2022 by diane rose
Bob Lee Automotive is a honest car repair!! They were honest, kind and thorough. I’ve been driving and had several cars for over 45 years. You’ll not be disappointed, in fact you will be so happy to find a great place to help you and your car!!Service: Auto engine diagnostic
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September 2022 by Diane R.
Being a woman and having to get your car serviced or just checked when that engine light comes on can be horrible. You must take your car here, you will be satisfied beyond belief!! I've been driving over 45 years and so happy to have found Bob Lee Automotive, you will be as well!! Thank you for being honest and a great auto repair!!
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August 2022 by D C.
They damaged my paint twice, I should have learned after the first time. Their attitude was pretty offensive on my last visit. That was my last visit, never again. They seem to create extra work and overcharge. I took it to Beach Cities Smog on Artesia, their pricing was lower by 50% and the technician was generous with his time explaining his process. I once recommended Bob Lee but now I absolutely do not. I understand others have had their paint damaged as well.
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May 2022 by Samantha Curtis
Peter was very supportive and helpful. Service is professional and timely. I was given good advice and would refer anyone to use this service for car concerns.
