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“Really nice store that's well lit and spacious. Everything was organized well and the dressing rooms were clean. The staff doesn't watch you but is there to help you with any questions you have. Lots of sizes, I went in to return some underwear and socks that didn't fit and was given full store credit. Chris was really cool and helpful. I ended up spending another $100 on some really cool screen print shirts. I'm 6'5" and they had the 4xlt size I was looking for!”
“Great way to bargain shop and still get quality merchandise. There is an online ad pretending to be Macy's and offering items at extremely low prices with no intention to deliver any items. I believe it damages the Macy's brand.”
“I want to recognize Klarissa and Morgan Rose for their customer service. They was fully engaged and had a smile the whole time while helping me out. You can definitely tell they have great customer service right off the top. Both of them are assets to the company & make the brand look good, trust. I hope to run into them hevery time I enter the store they’re definitely vibe. Last but not least is Johnny, the store manager. You’ll see why once you enter. Personally I would come to this location rather than Cerritos. Cerritos has some rude employees however, when I came to Lakewood, I encountered a entirely different experience. Just want to say thank you to all three .”
“I bought two pairs of Vans for work and Ash the manager had exceptional customer service. She did such an amazing job and hopefully the Vans manager will read this and give her game tickets or something. Outstanding customer service and great products at a fair price”
“Convenient store with a diverse selection of scrubs. Their friendly staff (Valentine, Emily, and Alex) are truly knowledgeable of the store's selection and can answer any of your questions effortlessly. Can't recommend this location enough!”
“Thank Maria, she is just the best assistant for us! It's extremely hard for me to find my size, but she found it even in the other store and went with me to be sure everything is okay. We are really appreciate her help!
Also one young (probably Asian) man, didn't ask his name, he helped us very much to find sizes what we needed. Just beautiful
experience, thank your team!
P.s. the feedback system on the website not as perfect?”
10AM - 8PM
300 Lakewood Center Mall, Lakewood
Shoe Stores
“Stopped by there today and was totally impressed. The guy that answered the phone and gave us directions to the store was polite and helpful. When I got there Coby helped diagnose my grand daughter's skateboard issue and fixed it. He was knowledgeable, helpful, professional and went out of his way to explain things to me. I appreciate the service and if I was not retired I'd recruited both kids to work for me.”
“Went to a few other shoe stores, but champs was the one they had a lot of nice styles and my shoe size. The staff was super helpful and quick over all would go again!!”
“There seems to be new faces at this establishment and so far Omar is a phenomenal employee, sensational customer service, and will go out his way to find the shoes you need even if it takes him a few minutes. Thanks to him I'm now rocking some new Adidas in the color and size I was looking for. Thank you so much.”
“This was one of the most greatest customer service experiences for me. I went to 2 two other shoe stores and both had horrible customer experiences. In this market customer service is what drive sells. When I walked into Shoe Palace I was encountered by this warm greeting by a gentleman by the name of Austan. He asked us if we were finding everything ok. He even offered to bring some selection of shoes out so we could make a better decision. I ended up purchasing 2 pair of shoes for my daughter and son. Austan is amazing at making a connection with the customer and should be on a path to management because he should be educating other on his expertise. Please keep doing business this way it keeps customers coming back. Lastly Austan made me feel like family I'm grateful for this experience today. Keep Austan he is a keeper.”
“I came in here last week to buy my 6-year-old grandson a pair of Nikes since his feet are getting bigger. The shoes fit and he is happy with them. Then I asked him to pick out a pair of shoes that HE liked, which he did. Size 2 was too small, so the young lady suggested the next size up: 2 1/2. He tried those on but told us they were uncomfortable by what I believe was his instep, showing us where he meant. Then I also saw and bought, on impulse, a black tee-shirt, size small, for me. (No way would it have fit me. What was I thinking?) We went back today to return the tee-shirt. After I gave Maribel the tee-shirt and receipt, she said, "Okay. Is this a return or exchange?" I said "Return" and was expecting $12. She said it was only $3.00 and I was like "What?" and she showed me the price tag: originally $12, sale price $3. I laughed and said I would exchange it for something for my grandson and she helped me look. I found some shorts on sale for $4.99. Monserat rung them up for me. Both of them were very kind, friendly, and helpful. So polite!”
10AM - 8PM
500 Lakewood Blvd, Lakewood
Shoe Stores
“I’m a #sneakerhead #lovedunks my daughter surprised me with a pair that I wanted. I buy the youth size it’s always a little bit less expensive. Thanks Danny and staff for helping me, with my exchange, definitely appreciate all of the help I received……”
“My Daughter and I went shopping here and i was trying to find deals with Coupons and couldnt find any online so i asked Ingrid the cashier and she told me about the specials they were haveing in the store. Thank You Kindly for your helping us save on Back to School Deals!”
“If you go to this store look for the employee Omar. He's a phenomenal worker and he knows how to actually do his job by actually taking his time and looking for the shoe and if not he will also take his time to look for another store near you that has the shoe in stock for you. He serves you the best customer service there is to offer. He can sometimes be very busy because people really appreciate his effort and always go to him.”
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“I've purchased 2 pairs of boots here and both experiences were great. This last time Alejandra helped me with the Keen boots I wanted and finding the best insole. She knows which ones do what for your specific application and was also extremely helpful with the boots and fit. Also very friendly which helps (cuz I hate shopping ?)”