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“If there’s an angel in the storage and transportation business, I’ve met her. Her name is Ms. Freda. I drove 2 1/2 hours to get to the facility only to become lost at the end of my journey. I had 7 minutes left to get to the office before closing. I frantically called a cool, calm and collected Ms. Freda who gave me directions and told me, “Don’t worry, take your time.” I soon arrived and was met by a warm and reassuring smile. It was pure relief from a stressful day, especially in Southern California traffic. Ms. Freda, who stayed past closing time, processed my paperwork and got me squared away. As she was leaving, she noticed that I was struggling with the gate code. She could have easily drove off. But she didn’t. Ms. Freda stopped her car and asked if I was ok. She then left after ensuring that all was well. This type of professionalism and compassion is lost in this society. But if you want to experience that professionalism and the carisma of Ms. Freda, come on down to Extra Storage and let Ms. Freda get you squared away. Thank you Ms. Freda.”
“Nice experience from beginning to end.
Security seems strong. Staff seems helpful and pleasant. If I need a U Haul, I can rent and return on site. I recommend this business.”
“I purchased a used MB Tomcat and have been here to bring my boat back up to excellent condition. Foster has been a great help going above and beyond. Foster has made this a great experience and I would highly recommend pacific freedom for all your parts needs.”
“This was by far the best storage place that we have used. It was super fast and easy to get a unit, the staff was very helpful, and everything was clean and very secure. I felt comfortable with our things being stored there without fear of break-ins that you frequently hear about with storage places. Susan was great helping us with move out and made the process seamless. Thank you Extra Space! I would definitely recommend them if you are looking for a storage unit in the area.”
“I've been with self storage since 2010 and I've seen owners come and go,for a minute I wanted to move out to another storage facility. Natasha runs the place now and I'm gonna tell you she has keeped the place up and it has improved dramatically. Great job Natasha ?. She on her job,does it well.”
“My wife and I are thankful with Lake Shore RV Storage for keeping our recreational vehicles in a safe and clean environment. We have access at anytime and they are always willing to help us with anything we need to know about the area. I trust their security and their recommendations. We highly recommend the storage facility and the staff's knowledge. Our vehicles are in the best hands.”
“The manager of the facility is beyond nice she made me feel very comfortable and appreciate it being a customer for this facility. She does her job well and I appreciate her being the manager of this spot she's very knowledgeable and very polite in every way.”
“I have needed storage a few times. Grand Ave. Storage is the cleanest, most reasonably priced place I have ever used. The management and workers are very helpful, attentive and kind people. The location is also great.”
“The Delia took care of everything perfectly like a real pro. She showed me various options to choose from to help me make an informed decision. She was very expletive in her description of the options and their attributes. She explained the highlights of storage at this facility. I compared self storage which is close by after comparison I made a 6 year mistake renting at self storage on Collier the personal service is not present in comparison the person Shawn was a wrong choice for management. Delia is a breath of fresh air a person of many talents for customer service she is truly manager talent. Thank You Prime storage for your great facility ?”
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“I have had several storage units throughout my life in Southern California. The storage units themselves are just storage units. It is the people that work at the storage facilities who make it better or worse. At Extra Space storage in Lake Elsinore, you will not find a more kindhearted person who goes the Extra mile than Ally. She is the best. We didn't run across each other's paths very often, but she always had a smile, and she would always wave from a distance as if she knew me for many, many years. It is a personal touch that makes you feel welcomed. May God bless Ally all her days.”