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9AM - 6PM
27120 Alicia Pkwy, Laguna Niguel
Banks
“I had a fantastic experience with Alex the Wells Fargo manager, and Chris the personal banker. They went above and beyond to assist my family in opening bank accounts. Alex guidance and support made the process seamless and stress-free. We truly appreciate their dedication to customer service.”
“It was my first time going to CitiBank. I opened an account with them today and I just have to say how wonderful the customer service was and how easy it was. The beautiful Hiba welcomed me and got me the help I needed right away. Just wanted to say how charismatic and attentive she was with every customer I saw her interact with. Osmar answered my every question and made me feel comfortable opening an account with them. He helped me set up my temporary debit card and even helped me set up my mobile account. Going in I was uncertain because of the reviews I had seen, but nothing to do with the service I actually received. Overall fantastic! I am glad I decided to go with CitiBank. Will be updating this comment depending on how my experience goes.”
“I have very high standards when it comes to customer service, especially when it comes to banks and other financial institutions. For me, I like to do business with local companies and support them whenever I can. For almost 10 years now, I've been a customer of SDCCU and every branch has treated me like a VIP. My main contact has been Laura Garcia, Financial Services Representative. She has always been able to assist me with any problems or questions I've had - whether it be fraudulent checks, identity theft and just recently an issue with PayPal. There were funds withdrawn from my account and Laura took the time to explain how to work with PayPal and retrieve my funds back into my account. Her customer service is exemplary which is why I do business here. Plus, they offer great interest rates on auto loans and credit cards! I love personalized service and that's why I'm a loyal customer.”
9:30 AM - 4:00 PM
32331 Golden Lantern, Laguna Niguel
Banks
“I recently visited this bank. It wasn't crowded and a banker assisted me right away. Les was friendly and kind and helped me solve a small silly problem. He did so with patience and understanding and did not make me feel stupid for not figuring it out myself:-)”
“We moved our banking from the "horse and wagon" to PPB. The office manager provided excellent support in getting our accounts set up. Later on, they helped us get our trust account set up with similar ease. The references to rude employees must have been corrected as we've had five-star experience. We like the "Lifestyle 50" plan...simple and easy to access from the app. They also are one of the few banks that has/had available safety deposit boxes (as of mid 2022).”
“Great customer service from Francesca. This is my first visit to this branch and they continue to give me money and great attitudes. I will always bank at Chase. Thank you!”
“Westcom is the best credit union I ever had. Great lines of credits to buy cars, and the lowest interest among regular banks if you become a responsible user. Great customer service. I was oversees and my car was denied, I just made a call they check my account and my card was approved for future purchases, in 3 minutes customer service solved my problem. I am very please, I recommend friends and family members to open a bank account with Wescom based on my excellent experience.”
9:30 AM - 4:00 PM
32331 Golden Lantern, Laguna Niguel
Banks
“I initially went to this branch to cash a check and then I opened a checking account with the Personal Banker Caleb. I thank him for his eagerness to help and providing information”
“I always have a great experience at this branch. Grace and Brandon are who I normally work with and they are both fantastic! Each is super helpful and always go above and beyond. This isn't to take away from the rest of the staff. Everyone in there is friendly and always makes me feel welcome. I'm extremely happy to call this my local neighborhood branch!”
“After many years living In United state my first time go there I'm very satisfied all people there.specifically manager Mr.Ali Saghafi very educated so passionate too no appointment either spend more than hour and make clear everything for me .Thanks dear”
“I just had the most amazing experience with Gureen! I can in to just cash a check and she was so sweet and patient when helping me out. I definitely don't get this sort of kindness at any regular bank so i'm happy i came to this location!”
9:00 AM - 5:00 PM
30000 Town Center Dr, Laguna Niguel
Banks
“I came in today with quite a bit on my plate. Having lost my wallet last week, I needed to cancel and replace a few credit/debit cards, make a deposit, as well as make an appointment to set up a business bank account. Diego Garcia got me all squared away and even helped me print copies of the documents i needed for my appointment tomorrow in an extremely efficient and friendly manner. He went above and beyond to get me taken care of and i was out the door in under ten minutes. I am extremely grateful to him and whoever hired him, thank you!”
9:00 AM - 5:00 PM
30000 Town Center Dr, Laguna Niguel
Banks
“I came in today with quite a bit on my plate. Having lost my wallet last week, I needed to cancel and replace a few credit/debit cards, make a deposit, as well as make an appointment to set up a business bank account. Diego Garcia got me all squared away and even helped me print copies of the documents i needed for my appointment tomorrow in an extremely efficient and friendly manner. He went above and beyond to get me taken care of and i was out the door in under ten minutes. I am extremely grateful to him and whoever hired him, thank you!”
“I don't usually give banks reviews because it's not fair for the bankers to get bad reviews because of Wells. Fargo's past law suits. It should be separate. I love this branch because even under construction they are still operating full speed.I love the greeting and the tellers are very very attending.The bankers are on top of their toes at all times. I've been there quite a few times.Thanks for hiring the best.”
“Mina the manager and Rama have been so helpful with my great grandma and my mother to get everything in order probably the best customer service I’ve ever EVER ENCOUNTERED- thank you for dealing with me and my family ? - I appreciate you guys!!! Here’s to the next 20 plus years with you guys!!!!!”
“I liked how they treated me because I went to other Well Fargo banks and they told me that I needed an appointment and I asked for it and when I went to the appointment they told me that there was no person who spoke Spanish. But Mr. Shuntaro treated me very well even though He did not speak Spanish, he was able to help me. I am very grateful to him for helping me.”
“If I could give this branch a ten star review, I would. Here's why. Last week on Thursday December 2nd, I went to this branch of Wells Fargo to seek help understanding the process of a levy which was served against my account. This levy was also served against another account I own in a different financial institution (Credit union). Upon arriving at this location I was immediately greeted by a gentleman named Frank McGovern. Frank asked me to take a seat in his office so he could assist me with my issue. Without getting into the details of my situation, I have to say Frank is the epithomy of a caring professional. Frank took the time to look at my paperwork, explain to me the process, and even made phone calls on my behalf to other departments. Needles to say, I was so impressed with his level of empathy and professionalism. Unlike my Credit Union, which treated me extremely poorly when I attempted to get their assistance on my matter, Frank went above and beyond representing my interests as a Wells Fargo, long time customer. Oftentimes people only focus on poor customer service and even write negative reviews. I want to take this opportunity to give Mr. Frank McGovern kudos for his professionalism and excellent customer service performance. Wells Fargo is very fortunate to have individuals such as Mr. McGovern working for them.”
Open 24 hours
27250 Alicia Pkwy, Laguna Niguel
Banks
“If I could give this branch a ten star review, I would. Here's why. Last week on Thursday December 2nd, I went to this branch of Wells Fargo to seek help understanding the process of a levy which was served against my account. This levy was also served against another account I own in a different financial institution (Credit union). Upon arriving at this location I was immediately greeted by a gentleman named Frank McGovern. Frank asked me to take a seat in his office so he could assist me with my issue. Without getting into the details of my situation, I have to say Frank is the epithomy of a caring professional. Frank took the time to look at my paperwork, explain to me the process, and even made phone calls on my behalf to other departments. Needles to say, I was so impressed with his level of empathy and professionalism. Unlike my Credit Union, which treated me extremely poorly when I attempted to get their assistance on my matter, Frank went above and beyond representing my interests as a Wells Fargo, long time customer. Oftentimes people only focus on poor customer service and even write negative reviews. I want to take this opportunity to give Mr. Frank McGovern kudos for his professionalism and excellent customer service performance. Wells Fargo is very fortunate to have individuals such as Mr. McGovern working for them.”
Open 24 hours
27251 La Paz Rd, Laguna Niguel
Banks
“My brother and I needed to close our deceased mother's account. Pinar Etienne jumped through hoops for us, making phone calls to enable us to do so. It isn't easy to close such an account, but she persevered. Very grateful for her help.”
Open 24 hours
30162 Crown Valley Pkwy, Laguna Niguel
Banks
“We had some questions regarding the bank account. Niousha did a great job explaining everything patiently, and in detail. She was persistent about what she was doing. After observing her reaction to all her clients it appeared that she did the same thing with all her clients! Thank you for your great attitude Niousha!”
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“I had an outstanding experience with the front desk and personal banker Eliana at School First in Laguna Niguel. She provided invaluable information about account management. Her extensive knowledge and expertise in the field were impressive, and she went above and beyond to ensure that I understood everything clearly. Many thanks.”