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“Zach at the Verizon store in Lafayette, CA is excellent! He made the process so easy! Professional and patient, he made the sign up process painless. Highly recommend!!”
“I am so grateful to the lady who helped me, I went more than once to a subway that is by my house and they always told me that they couldn't help me. I decided to come here to get help and they recovered the number that I thought I had already lost. They always told me no and here I recovered all my information and I am truly very grateful, thank you very much Andrea for everything you did for me.”
“Received a phone notification that my phone’s battery needed to be replaced/repaired. What a skilled and pleasant person! I was seen immediately and he replaced the battery while I waited, which didn’t last very long. I thanked my lucky stars!”
“Had iPhone screen replaced, bought a new case & some cords while there. They are so helpful and knowledgeable about cell phone stuff that I can't figure out. Highly, highly recommend them.”
“Came in with a clogged charging port (that I unsuccessfully tried to clean myself). Sam cleaned out the port in 5 minutes and the cable/port fit is like new. He wouldn't let me pay for the service. I'm happy to have them in the neighborhood.”
“Took in my iPhone 14 Plus for green screen of death. Alex told me not to worry and was very confident to help me and fix my iPhone. I have lots of person stuff and most importantly my bitcoin wallet. I took my Phone in and got it fix in no time thank you so much Alex. I would definitely refer friends and family!”
“The battery on my iPhone completely died. Left my phone with Louis, walked out to buy a lottery ticket and when I came back he was already done. Just super fast and my phone was working again.”
“My son just left here. Thank you so much for fixing his iPhone 12. He has been dealing with his phone not charging. He could charge it intermittently at best. Just finding out why he didn't take it to a iPhone business that fixes phones. He got ripped off 200.00 from a phone repair business in Walnut Creek previously. So he didn't want to try another repair business. Well today changed everything. The repairman fixed his problem in minutes. Gave him a complimentary fix too. Now my young adult son is back using it stress free. Thank you so much”
“This local business has been a trusted shop for several decades. I got my first TV (a small Sony Trinitron) from them in the 1970's. Eids is still family owned and operated. They have incredible customer service. The repairs are reliable. I got my TV fixed there in 2022. It was a great repair done quick.
Thanks Ed!!!”
10AM - 7PM
2992 E 9th St, Oakland
Mobile Phones
“The manager of this AT&T authorized retailer store, Alex, is incredible. I had a complex billing issue related to my switching my cell phone account from personal to corporate and back to personal (all with AT&T) only to leave and take my number to Verizon. Even though I no longer am an AT&T customer, he went above and beyond to help me resolve the issue, which included making a couple calls to corporate, and I left having my issue fully and fairly resolved. He made the choice to help me when he didn't have to, since this isn't a corporate store, and I can't speak highly enough of Alex's professionalism and kind heart. This experience has me second guessing my decision to switch to Verizon!”
“I would just like to give big big props to your employee at the store on Arnold Dr in Martinez. I have been to three other of your locations in the last 3 days and been on the phone since Friday with your 611 service and no one could help me and I walked in and he did one thing and it fixed my phone he is an amazing employee and I've always had absolutely wonderful results from this store!!!! I want everyone to know if you have a problem with your phone go to the Arnold drive Martinez T-Mobile and they are going to fix it and help you!!! THANK YOU so much to the employee Muhammed you are wonderful and I'm glad that you are employed here and know what you're doing!”
10AM - 6PM
3263 International Blvd, Oakland
Mobile Phones
“I really like how they serve here. Or I come from Santa Monica to Oakland. I don't like other stores, it's only in Oakland, thank you for your attention.”
“Hussien was amazing!! My wife and I came into the store to get a new phone and phone plan. He was extremely helpful, he went above and beyond to help us and get us exactly what we needed. He even had the phone we were looking for, when no other store did. I will make sure to come to this store because of his excellent service. Even though there is one much closer to my home. Thank you Hussien, definitely 5 stars!!”
“Robert was awesome he went above and beyond to make sure I walked out with an activated phone after spending 3 hours texting att customer service app people . I was frustrated and annoyed getting no where with their chat representative. If Robert would not have asked me if I had signed in. My wait would have been a few hours.
ATT needs more people like Robert.. He's very professional, polite, and prompt making sure his customers are not waiting to be helped a long time. There were 4 other employees that were on the same shift 2 of the girls were either new or just didn’t care about their job. Anyhow, I appreciate your help Robert!!!
Ps. The music wasn't that bad. Haha!”
10AM - 6PM
1055 Arnold Dr, Martinez
Mobile Phones
“My sales rep Jacob B. was very knowledgeable and helped me with every question I asked. Would recommend his service to anyone! Thank you Jacob for helping me get my new phone set up! You made it very easy for me!”
“Customer service was awesome! I purchased an iPhone , tablet, and accessories with NO! Hassle. Dylan has merchandise knowledge and was very kind towards me. Even the store manager assisted me the next day regarding my concerns!
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️AWESOME WORK VERIZON TEAM!”
“I love the SERVISE their they treat you like family .and very friendly.i would anyday send PEPOLE to his store .outstanding .been a bost mobile customer for 6yesrs .thank you for your friendly service ...WILLIAM CAMPOS.”
“always positive attitude, employees are knowledgeable and engaging! BTW to the lady below me Metro does not carry a g3! google works wonders when searching FOR ANY PRODUCT!”
“My experience here with Brian, Melad and Vanessa was amazing. Excellent customer service, friendly, prompt, and knowledgable are just a few words to describe them. I look forward to future visits with whatever help I need with them. Thanks to you guys again for your time, help and friendliness.”
“I switched back to Verizon yesterday after being with AT&T for a little over a year. AT&T was a horrible experience from start to finish. Will never do that again. Augustine at the Verizon store was a dream come true he made the transition very easy even though it took two days to accomplish. AT&T made it very difficult. Augustine even set up my Verizon app on my phone. That was lovely. We also switched over our Internet off of AT&T to Verizon. This will be a new experience for us. I look forward to it. No more AT&T complications, drop calls, TV going out on a regular basis.”
“Best experience ever, I went in to get a new iPhone. Ethan went above and beyond to make sure I got the best value for the money. He tapped into every deal available, and I walked out with a new IPhone, Apple Watch and Tablet!Thank you for your service Ethan!”
“Excellent service. They go over and beyond the average service. Will help you switch from phone to phone. They are dedicated and very helpful. I 100% advise anyone to experience the recommend that Boost Mobile Clayton road will help you with all of your mobile phone needs.”
“Darryl was friendly and knowledgable about phone purchasing plans the many benefits of using the next program! We were shopping for phone protectors as well and he took the time to help us find a reliable one! we had such a wonderful shopping experience with him!”
“Our overall experience was amazing. Mason, who was the person who helped us, was very cordial and helpful and had good insight to what would best fit us and where we could benefit the most.”
“(Translated by Google) There are good prices There are good quality herbs and vegetables vegetables for the kitchen at a good price(Original)Hay buenos precios Hay Buena calidad en hierbas y verduras verduras para la cocina A aun buen precio”
“My wife and I both needed new phones. Yiikees!!! Lucky for us, when we went in a couple of evenings ago, the store was very slow (we were literally the ONLY customers) and Mohammed, the nice gentleman who served us, took the time to help us with EVERYTHING we needed without rushing us, or making us feel stupid! LOL! We all know how complicated even the "simplest" of smart phone can be today, so it's real refreshing when someone like Mohammed can do his job so well, and with such a good attitude! Thank you Mohammed...I'm going to drop off a gift card for the Cheesesteak Shop for you this week...promise! By the way, we are both super-happy with our new phones.”
“By far one of the best experiences at any att store and there's one person to thank for it all.Ira HairIf you are buying anything from this location buy from that man!He's got a good heart. I wish him the absolute best for his service he provided. Loyalty and honesty are NOT the same thing but you earn loyalty WiTH honesty.Ira solved my cell issues and worked with me, patient with me for a few hours. This experience far exceeded any prior.We had genuine conversation and instead of simply trying to make a sale he just DID his job! It's a DoG eat DoG world out there and most people will do anything to sell you crap u don't need but he didn't even try that with me. We both understood at that another location the man wanted to make a sale and did me wrong as a customer. ( my words not his ) but I will never go back to the Lafayette location as I know some of the employees now are not genuinely trying to take care of a customer and have them coming back they are trying to get a quick buck. Well they won't get another from me and I will get his name and I will review him later. Good people do not deserve to be played.Do good... good things come! I will spread the good word and I hope this employee has people flocking to him for his service!”
“Had the best experience going to Metro staff is very helpful very nice and I was laughing the whole time really good people if you need a metal store to go to in the East Bay please come to this one huge shout out to Med Samantha and Hanin ?❤️”
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“ALL of Your Staff were SOOOO "Polite, Professional, Pleasant, Happy" & MOST Willing to Serve Me/Take Care of My Needs. All 3 of them were "OUTSTANDING!"
I Give this Store & All of Them a 10+ Out of 10!!!
Thank??You!”