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“Branch manager Katie Peacock went above and beyond to help me with some complicated situations on the spot and without an appointment. She spent over 45 minutes helping change accounts that required legal documents and on the spot notarizations. She made things so easy, I was in disbelief. Highly recommend this local bank -customer service was outstanding and I couldn't be more pleased. Thank you Katie!”
“My mother died in December, and she had her main bank account with US Bank. She had been using the Rossmoor branch that closed, so I went to this branch to deal with the stuff around her death and estate.They were super helpful, did all the necessary paperwork relating to my mother's accounts, and gave me advice that proved to be quite useful. I was very happy with the customer service, and plan to keep doing business with them.”
“People are always friendly , ready to help knowledgeable and if they do not have the information they will re route you to whoever has itThey always listen to you It is always a pleasure to go to this bank”
“I've not always had great experiences at Chase Branches but how refreshing it was to have such a fantastic one with Stacy at The Lafayette Branch. She was helpful in answering my questions, very friendly and sweet. I actually commented on my way out that she should tell the manager she deserves a raise! She laughed and said I am the manager! You've got a true gem in Stacy, Chase! Treat her well... she is wonderful with your customers.”
“I have worked with Shahab Yari as a personal banker for my Mom for the past 7 years. He has always been incredibly friendly, professional and generous with his time.”
“I have worked with Shahab Yari as a personal banker for my Mom for the past 7 years. He has always been incredibly friendly, professional and generous with his time.”
9AM - 4PM
3530 Mount Diablo Blvd, Lafayette
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“I'm a signer on a small business account and have finally found a BofA location that I look forward to visit. I don't know what it is but over the last few months the staff here has been absolutely amazing. The Manager Tatiana is great!”
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“This Chase branch is the best! I recently switched from Bank of America and could not be happier. They really take care of you and treat you like a human being. Not so if you go to the BofA down the street.”