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“This place is great. I've been a customer for 7 years. I have all my business mail delivered here and have never had an issue. Every time I go in for a personal matter or to make an Amazon return, the staff is friendly and no packages have ever been lost. The owner is a good person and on top of his staff. I was shocked to see some of these other reviews here, but I think sometimes people conflate a problem that might be more specifically related to UPS in general with just this specific store, which is sad to see. From my perspective you can confidently do business with this location and have a great experience.”
“Always excellent service. Very reliable and professional. I send items regularly using both fed ex and postal service at this office. Saves me a lot of time at government post office line ups. Been going here for couple of years and never any issues. The owner is responsible and very helpful - always finds best option for shipping needs. Highly recommend this business.”
“Jim is fantastic! It's nice to be recognized & remembered. This is my go to location for shipping & other services and they provide great service.”
“Great customer service Dwayne went above and beyond to help me out and I really appreciate him for going above and beyond thank you so much Dwayne ! I Appreciate it”
“I came here for a live scan service and Abel was such a big help and was so friendly while assisting me. He gave me great service and was super patient with the finger printing lol.”
“This is an amazing UPS store. I needed to ship out some items through UPS and randomly found this place. Generally I do not write a review for a quick 5 minute interaction, but the service was so phenomenal I had to make sure to drop a quick review. Robert was extremely friendly as soon as I entered the store and even helped me with some boxes I had in my car. I've dropped off many packages before at other shipping businesses and the employees will just watch you struggle and hold the door open with your foot while carrying an arm full of boxes into the store... Not this place! I felt like I was VIP or a regular customer. I also had alot of questions from tracking to shipping options and Robert was patient and friendly throughout the entire interaction. I highly recommend this UPS store and will definitely be using them for my services again. Thank you!”
“Amazing i have been going here for over 10 years. Great family owned business. They treat me like family! Great value for the mailbox. I never have to worry if my package is taken.”
“The employees at this branch are friendly and helpful. They can also manage more than one customer at a time which makes it easier and faster to get things done!”
“I frequently send my packages thru UPS at Eastland. I am going on 80 years old and I am not computer savvy but a very nice lady named Gabby help me with a problem I was having and I would like to give her a commendation. This is my favorite office in the area.”
“This location is by far the best UPS location I go to. I constantly ship parts to ans from my home from my company. I rely on this specific store for all of my shipments. They have fair prices, excellent service and a flawless and smooth shipping process. They are exceptionally competent and reliable. Can't recommend this location enough.”
“Store is always clean and inviting. Staff is extremely helpful. UPS offers all the services I need such as mail-boxing, fingerprinting, passport help, and notoriety.I tend to always get attitude with the front office staff at USPS (post office) so I stopped doing business with them.”
“Great customer service & the fingerprint isn't too expensive either. The blonde lady behind the counter was fast and courteous. Her cheerful attitude makes u wana come back”
“I won’t go anywhere else to make my copies. This place is affordable and a 5 min drive from my house. The nice lady at the front desk is always positive and friendly. They let me know about their deals to help save me money! This place helps me save money and greets me with a positiva attitude. I won’t go anywhere else. Thank you PostalAnnex Covina.”
“This store it the best… I recommend this store to anyone in the area I live in DiamondBar and I drive over here to the store because their customer service is top-notch. They are always there to help five stars to them.”
“Amazing i have been going here for over 10 years. Great family owned business. They treat me like family! Great value for the mailbox. I never have to worry if my package is taken.”
“Thank you Jinesh for being so kind and helpful! Excellent service as always 10/10! Jinesh has helped me with passport photos and notary services and I can't say thank you enough. Service is always fast and efficient. Please support this local business.”
“I have used this company for printing and faxing only! My review will be based on that.I have used this company to print shipping labels which I email to them and they will print when I get to their location, pay and be on my way.Same thing with faxing documents, I have fax documents from here and have not had any problems with the staff.Like at any other place if the ladies are busy helping a client, you wait until is your turn. Yes, sometimes they do take their sweet time, maybe because they are getting paud hourly and are in no rush.I'm not sure if they also send money to other countries but usually Friday and Saturday is crazy busy.”
“Exceptional service. Signs for all packages keeping them secure and is able to package and ship any item. Staff is wonderful and always polite. You won't find a better mail service.”
“I could honestly say this, UPS store is the best store around in Chino Hills. I have absolutely used the other UPS stores in the area. They are not friendly and they do not get the packages out the same day when you drop them off at a decent hour.Also, the store in the Albertsons location is clean and maintained compared to the other local UPS stores.”
“I had an emergency and needed to print a few pages asap! I’ve never been to this location before and was honestly expecting a hassle and to be here for a long time.. Luckily the worker on shift was very competent and helpful, I told him I would definitely leave a review for all of his help and making my visit a quick and easy one! Thank you again for your help Luis, I will be choosing this establishment in the future due to the convenience of doing business here.”
“I really like this Postal Annex, Sherry helped me, she is really nice and very helpful. She took care of everything with my package in a timely manner. I would recommend this location, it's clean inside and really great customer service. Thank you Sherry for the great customer service”
“Color copy for only $0.25 very simple and easy no crowds and staff very helpful they even have passport photos for $10 and you get it on the spot no waiting best fastest passport photo available!”
“This business was the only place on a Saturday I could find, after several phone calls, that actually had a notary available to offer the service advertised. Besides that, the mother and son that own this business are very kind snd personable. I highly recommend them.”
10AM - 3PM
3580 W Temple Ave F, Pomona
Mailbox Centers
“Sonny has always been friendly every time I go in to ship something. He always lets us know if there may be any possible reason for delays such as holidays in the country we're shipping to etc. he'll follow up and let you know when your packages have been delivered. Definitely suggest coming here for your shipping needs!”
“Shipped internationally to mexico Sonny was amazing! Assisted me from the boxing to the address to making sure my package was on it's correct route ! At some point my box reached its destination and was on hold due to holidays and he was able to look into it and kept me updated until my package was delivered to my loved ones! Price was super reasonable i sent quite a few things fit it in a box and was way cheaper than other places ! Thank You Sonny,”
“Usually no issues when I have come here, parking is mostly easy, very busy parking lot. Never usually a line. Very clean. Offers printing and shipping services as well as PO Boxes.”
“I have been bring my business to this specific location for a few years now and I will continue to bring my business here. The staff is extremely helpful, polite, professional and extremely patient. When you are there be patient because there is usually a steady flow of people and if you listen they are usually having to explain the same thing three different way to an ungrateful customer. It truly is a great location.”
“We were helped by Christopher and Lisa Smith (owner). Lisa was so kind and helpful. We explained that we went to the Montclair UPS and our packaged was refused by the woman working there. The Montclair location claimed that we needed to put our already packaged item in another box, otherwise they couldn’t accept it. So we came to this (Claremont) location where Christopher printed our receipt as proof of our return and Lisa told us it was not a problem and that they can accept the package and return it to Amazon for us. It took us 30minutes at the Montclair location only to still be turned away but a mere 3minutes at the Claremont location to drop off the package. Thank you Lisa and Christopher!! We really appreciate you! We will be returning to your location going forward! Everyone needs to come here. Fantastic customer service!”
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“I visited in early July of 2024.
There is plenty of parking out front. The business to the very south wasn't open so that allowed even more places to park. I was greeted and helped immediately. I had to complete a live scan. The person that helped me was professional and courteous. The live scan costs about $65 and took less than 15 minutes.
The business wasn't crowded at all, although there was people coming and out to check their mailboxes.
Overall, a positive customer experience and an apparent good place to have a P O Box as well.
5 stars and highly recommended.”