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July 2024 by Joseph Goulart Jr
Verizon stores have really gone downhill, or the cellphone industry has gone south. Choices were very limited and way to high pressure. They may be my carrier, but their service and stores need alot of work still.
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July 2024 by C F
Got denied even being able to speak to some one due to the ignorance from Blanka (good try attempting to hide your badge with your name on it) I have never in my life been spoken to that was in front of so many people. Crazy how verizon has charged my account over $4,000 of fraud charges and I needed help to buy a new phone and was denied service solely to that person. Ridiculous.
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June 2024 by Bruce Ward
The sales person was very matter of fact. I was looking to trade in my phone and buy a new one. I won't be going back to the Grossmont Verizon store!
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June 2024 by Kevin Raya
Slow service, unapologetic staff. Lady came in complaining about the wait and they moved her to the front of the line. Overall the experience was wack.
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June 2024 by V. B. Sr.
I received great customer service from entering the store, throughout the buying process and exiting the store. Rafael our sales rep was awesome with great patience.
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May 2024 by Agustin de la puente
Went in on a whim to get a Meta Quest 3. They didn't have one in stock, but they helped me order one. Very pleasant experience.
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May 2024 by Nathan Anderson
Bianka made my purchase seamless. Excellent work and highly professional.
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April 2024 by Leila kuklenski
Worst verizon i’ve ever been to very unhelpful and when I was asking simple questions on how long they can hold the phone I got attitude. When I went to leave the store the judgemental front desk person Bianka was incredibly rude she sighed and said geez loud enough to where I could hear it at the door as I walked out. I talked to her with respect didn’t raise my voice if anything i trembled for a second and didn’t say anything besides things about the phone. Even when walking in she helped another customer and held the door and looked at me like I shouldn’t be there. I rearranged my whole day for this and shes acting like I put her out. Clearly she’s not the best for front desk. It’s not my fault I was told over and over it would be an hour long wait and have had to wait 3 so far. There was one other person who helped that was very nice and willing to look things up for me. My mom has been calling to help me as well and has been left on hold for an hour. The store isn’t that busy inside to be on hold that long.
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April 2024 by Antonine
A Long Review: Prepare yourself or disregard now. ??♂️
Verizon customer, for maybe 1yr or more, had AT&T previously. What's the difference? Who's network is most reliable? I had phone calls dropped with AT&T, yet their price was close to reasonable as they are expensive too. The thing is, adding lines is supposed to save you money according to their offers. However, if you choose to get a new phone or upgrade, due to paying on a phone for 12 months or more! You are left with the balance, so....what happened to your free phone, you might wonder? ?Oh, that was part of the promotion. You didn't stick to the promotion within the companies policies, so ? the phone is not actually free. It's just to save you a few dollars than outright buying it out. So what did I do, I paid off my $333 balance on my A53 as this phone was lost in the flood week of Cali ??and my observation is only suggested unless you have the money to do this, otherwise, use the Insurance. I bought the 512GB Samsung S24 Ultra through Verizon ($900 plus taxes included). Customer Service is magnificent. Yet, I Realized Samsung directly sales the S24 Ultra 1TB Unlocked for about a $1009.99 with 650 off included with my S22Ultra Trade in as it is Locked by AT&T) So about $110 dollars more for an Unlocked ? 1TB version ?, is worth it to me. So I took the 512GB back and waited for the 1TB from Samsung. PLEASE BE ADVISED: Samsung doesn't ship this out to have any delivery carrier hold it. There are restrictions, and I missed my delivery twice. If not received by the intended recipient signed and/or by trustee, they will ship back to Samsung! Fortunate for me, I had someone to get it for me as I was at work that week.
Anywho, went back to Verizon and Viola, an Unlocked Owned outright Samsung S24 Ultra 1TB, no montly charges on account for phone, no fees, you save for paying up front though it's costly, You can upgrade readily and get your money's worth or so you think as with all things depreciation but these Ultras hold some price hence my trade in. Verizon has been consistently helpful, and though some workers act as distant worker bees, they always mean well. I suggest still going with what's affordable for you as I plan to keep this phone for the 7 yrs of updates Samsung offers. The titanium is grade 2 on S24 Ultra, while the iPhone 15 Pro Max is grade 5!
Anyway, devices are expensive, so navigate within your means. Verizon has its pros and cons as any company. I don't want to agree with the One-star reviews, but this location sometimes the workers seem distant and if you are not diligent and delve deeper into the fine prints of things, you may find yourself stuck in a buy as I did with the A53 phone when not going back in time though I was warned I had a limited time initially. I enjoy their reliable service, but their prices are too high! Take care!
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April 2024 by Savannah Murphy
I went to the store with my mother to help her get a new phone on March 9th everything went great the agent was very nice and helpful only to find out she added an extra line to my moms phone plan without her knowledge or consent and also added two other perks to my plan she had already stated she didn’t want added now she has to wait almost an hour for the chat agent to get it removed this is ridiculous
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March 2024 by Mario Nonog Jr
I arrived in this store only to pick up my iPhone 15 I ordered online. However, there were some complications in the process that requires the stores help. The store specialist named Rafael gave a lazy vibe. This might be because he has an hour left of work today. He is basically not willing to answer any questions and cannot even make an effort to make the customer feel welcomed because it is 7pm and they close at 8pm. While the conversation is going, he said to just come back another day because it will not happen today. I took that as a leave now cause I am not helping you cause I want to go home. This needs to be addressed to the manager because this will lower the sales of this branch if they keep doing this to customers close to the closing time.
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February 2024 by Jonathan Garza
Went in to buy a new iPhone. Think that would be pretty cut and dry. Not walking in there to look or browse. Couldn't be a more easy sale. Beyond poor customer service. Girl seemed miserable and didn't want to be there. Got my phone wrong and was in a hurry to just done with the transaction. Will be switching to T-Mobile. Verizon is not the same as it used to be, especially for the price. Lost another customer.
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February 2024 by Carlos M.
Update: My issue was resolved, though it took a few days and a few conversations with Verizon chat agents to accomplish. All told, I've been very happy with Verizon for reception and customer service. The hassle of spending a few hours fixing my bill pales in comparison to the $1660 in trade in credit I was able to recoup.
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January 2024 by Janet Castanos
The manager guy was excellent but every other employee there acted as though every customer seeking assistance were terribly burdensome. They answered questions in a condescending manner and were almost acting out the role of the stereotypic tech nerds. It was painful trying to get anyone to answer questions. You almost wanted to say, "I'm so sorry to bother you...". Then as we walked out, another lady leaving at the same time said, "Geeze! Could they be any less helpful?" We all laughed in agreement. It was not a pleasant experience.
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January 2024 by albeer Shamoon
4 employees talking on the front door I was standing there Trying to buy 3 new iPhones no one help us I asked 2 they say busy I wonder way ? I really need to buy phones as gift to my family for Christmas ? today is Christmas eave they close early every where very bad
