Update: My issue was resolved, though it took a few days and a few conversations with Verizon chat agents to accomplish. All told, I've been very happy with Verizon for reception and customer service. The hassle of spending a few hours fixing my bill pales in comparison to the $1660 in trade in credit I was able to recoup.
December 2023
Good service and knowledgeable employees. I gave it 4 stars because I was charged for support. I guess this is a sign of the times.
September 2023
Thank you for the excellent customer service, Keon! Keon helped me trouble shoot and did everything in his power to solve my issue. He went above and beyond and did it all with patience and humor. Also Rafael!