Macy's, a historic and well-known department store established in 1858, operates over 740 stores across the country and offers shopping both in-store and online. The Macy's at Rogue Valley Mall features a wide selection of top fashion brands such as Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. In addition to clothing and shoes, the store also offers housewares, gifts, and furniture in select locations. Customers appreciate the good customer service provided by some staff members, describing certain employees as helpful, professional, and knowledgeable, especially in the cosmetic sections. The staff at Macy's are often praised for their expertise, with some reviews highlighting exceptional assistance in selecting makeup and providing personalized recommendations. However, shoppers have expressed frustration with the store's management of operations. The store has a noticeable number of loss prevention staff, which results in long checkout lines due to a lack of cashiers. Some customers suggest that hiring more staff at the registers could improve the shopping experience. Additionally, the store's maintenance issues, such as broken escalators and old elevators emitting a burnt smell, contribute to a tired and neglected atmosphere. Overall, Macy's offers a wide range of products and some excellent customer service, but visitors also encounter challenges related to store upkeep and checkout wait times.
I received good customer service which was 5 stars. But 2 stars for the company not having Chanel makeup only perfume and cologne. So I had to drive to Fashion Valley to get it.
May 2024
Found exactly what I wanted and checkout was a breeze.
April 2024
I stopped in today at the La Mesa "Macy's which has a Mac Studio in there and Angelina assisted me in picking out the perfect lipstick and eyeshadow , mascara ect . Her expertise and Professionalism was refreshing., she definitely is top notch in her field of artistry & represents Mac Cosmetics with style ?
