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“Joshua and his team deserve more than 5 stars. Not only did they cut my phone bill more than $200 from my previous carrier, but they treated my family and I as people and not numbers. I highly recommend Joshua and his team for anyone that needs to switch to a better network and save money with the most updated devices.”
“I love this store. Briana and Rasam were knowledgeable about their products. They clearly explained differences in plans to help me make an educated decision for me. I highly recommend the store on Alton and Jeffrey in Irvine.”
“Mr. JAY's service is very good, the experience is very good, there are many Chinese customer service, in short, the experience is perfect, the explanation is very detailed”
“Went to here for get a new phone, the sales person Louis is very knowledgeable and helpful. His friendly smile make me feel very comfortable. Definitely nice experience.”
“Fantastic experience with Sam. My wife ran over her iPhone and cracked the case. I called him first and Sam said it would take 15 min and the price was about $120 service included. He warned me the screen would be slightly different in color than the original, and offered a higher model for a higher price. It’s an older phone so I said no. I dropped off the phone and shopped for about 13 min and came back and he was already done. That was about 6 months ago and the screen is still working great. My wife did notice the slight difference in color (I couldn’t tell but I’m sure if it was my phone I would), but she has no complaints. I had a great experience and would definitely come back if I ever needed more iPhone help.”
“I worked with Shasha R to purchase a usb-c plug in. He was honest, direct, and showed his authentic personality. He knew the business and showed pride in his work. In fact, a lady originally ignored me, but he greeted me with a smile and was genuine. He’s a great representation of the Verizon brand and Victra. you should seek out his guidance whether it’s for Verizon options or for development within the company.”
“Jack the sales rep made the experience quick, easy, and pleasant. He helped me navigate getting a new phone and new line for my teen.The location was not overly busy. And my young child was entertained by the phones.”
“Had a great experience with Esdras. He went above and beyond on transferring our files from 2 phones to 1. He also was able to help create a new icloud for my elderly mom. Super glad he worked with us. He's extremely patient and friendly. Thank you! Can't wait for our next upgrade.”
“Very patient customer service.
They answer right away and activated 2 lines almost immediately.Service works very well fast internet and calls without problems.
This company is very helpful to people who cannot pay high bills and still offer very good service.
I recommend to all friends and family porting all lines to Lexvor.”
“The people working there have been nothing but kind and helpful, and I'm thoroughly impressed with their customer service! They're completely transparent and super friendly, I wholeheartedly recommend talking to them :)”
“I signed up for hotspot service with the netgear device at this location a few days ago. The reception in my area was not the best so I decided to return the unit and cancel the line. Joe was extremely helpful throughout the whole process. AT&T gave me a hard time with the line cancellation but Joe saved the situation. How they service when things do not go well shows who they are. Their service and follow up was impressive. Thank you!”
“Easily the best, most knowledgeable T-Mobile store in the area. Been shopping here for years and won’t be straying again. Speedy to deal with the crowds, and won’t push a bunch of unnecessary junk on you.”
“I recently had the pleasure of working with Evan at Verizon Woodbury Town Center, and I can't say enough good things about him. I was having a difficult time transferring my consumer lines to my business account, and Verizon customer support was not helpful at all, just keeping us waiting on the phone for two hours with no resolution! Evan patiently took the time to understand the issue and worked diligently to fix it all by himself. His dedication and patience were truly impressive. Evan's excellent service turned a frustrating experience into a positive one, and I am extremely grateful for his help. I will definitely go back to him for any future service needs. Thank you, Evan, for your outstanding support!”
11AM - 6PM
5414 Walnut Ave Ste F, Irvine
Mobile Phones
“I made and paid for a purchase and requested $40 cash.Between myself and the gal helping me she forgot to give me the cash back. It wasn't until the next day I remembered that I forgot my cash back.Called the store, worked with a guy named Dave in returns.Figured it out and I got my cash.Next time I'll pay more attention”
“When I entered the store, this young lady named Nancy, with a very beautiful smile and great personality approached me and took care of all my issues with a great respect and she made my day. I was having issues with my account and it was a great feeling knowing that Verizon and the employees value us as customers.”
“After visiting several carrier locations trying to find new cell service for my family, I just had to leave a review for this T-Mobile store in particular. The vibe is super positive from the moment you walk in the store and every person we encountered showed incredible customer service, going above and beyond to ensure everything was top notch. Because of the fabulous efforts of Walter, Edgar & Roy, we are all now T-mobile customers. It's easy to see why Walter is the store manager because he truly cares about the clients he serves. We especially appreciated his time, attentiveness and genuine effort to create a personalized experience. Edgar & Roy were rockstars as well in their communication and giving great product knowledge. Special shoutout to Ivan for laying that screen protector on like a boss! Highly recommend this location in particular as they provide exceptional service from start to finish!”
“Great service. Extremly satisfied. He went above and beyond to help upgrade my mother's phone today. You do have to go in when it's not busy, as the owner can take a while to help each customer.”
“I had a great experience at this branch thanks to Azadeh! We had some issues with our plan and my mom needed a new phone. Azadeh helped us out as soon as we walked in. She was very thorough and called costumer service on our behalf and solved the issue completely. She was incredibly pleasant and understanding and ended up gave us really great option for my mom. I’d definitely go back to her again!”
10:00 AM - 7:00 PM
520 Spectrum Center Dr, Irvine
Mobile Phones
“I visited the store 2 days ago and Hany helped me with a new ATT fiber internet account setup. Hany was extremely professional, knowledgeable, and Polite. He knew his stuff amazingly well - I was in & out within 10 minutes. I got ATT installed today and the entire experience has been outstanding!”
“Needed to start wifi because roommate with wifi was moving out, and the process was so quick and easy! Jason helped me out and he's an amazing associate. Everything was super quick and easy and took less than 30 minutes to sort everything out. Very happy with this location and Jasons amazing customer service!”
10AM - 8PM
14241 Jeffrey Rd, Irvine
Mobile Phones
“Samy was great. It was a little tough getting to talk to Samy, since he is quite busy. But he is very helpful and knowledgeable. He will do his best to keep you happy.”
“Having been frustrated looking at my Verizon statement, I went to the store, met Robert, who was very helpful and gave me good discounts for all my needs, I would absolutely recommend this store to anyone who has any issues. He made my day, thank you Robert”
“This location has a limited range of products, however super convenient as located in a great shopping center across from UCI and always love employees & cleanliness of Target.”
“Karim one of the staff members in the electronics department was super helpful and kind he definitely deserves a great review I really appreciate his assistance on helping me out today !”
“Customer Service, electronics department, and cashier all great, busy store. Tuesday night about 7:30pm. I had to return one item rebuy same item and needed help loading item in car. All 3 departments were very helpful, cashier left his register to help load item. Recommend using store any time. All 3 departments well trained and service orientated.”
“Gabriel and his manager John was very helpful and i truly appreciate their consideration of helping me get my phone fixed, i was in maternity leave for a while and circumstances arise and i was not able to get it fixed before my warranty, Gabriel were precise, detailed and explained throughly the issues of my phone and fixed it.. Thank you so much !!”
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“Rokform is always the best when it comes to sturdy cases and magnets! I drop my phones constantly and never any damage. Plus their customer service is unmatched!”