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October 2024 by silver watcher
Replaced a old unit with new equipment. I'm smiling
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October 2024 by mehdi saadi
I want to thank the awesome customer service, especially Marcos for going out of his way to help. And also Amir.
Thank you.
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October 2024 by James Cheng
Super long waiting, lots of customers waiting.
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September 2024 by candan siviet
Salesman did not disclose everything.
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September 2024 by Chau Dinh
Came to pick up the wifi box that I ordered via phone. Bryan was very helpful and took his time with us. He explained everything very clearly and was very customer oriented.
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August 2024 by Ma H
7/30/24
Update::
A long overdue KUDOS to Amir, JT and Marco. Amir and JT have great leadership skills, are very knowledgeable, have awesome customer service skills. Not only with my family, but with other customers also, I have observed how they actually care & help. This makes a difference. So, I drive from Quail to here for their 1st class service. Quail needs to work on their customer service skills.
7/20/24
Lando provided us great customer service. He helped us look for great prices in a plan. He was very friendly and had a great personality too!!
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July 2024 by Buyankhishig Gansukh
Their costumer sevice are so bad! Never taken this kind of cs in my life before!
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July 2024 by Nick Uhm
I signed up for 250mbps/$40 online. A female CS agent I spoke with kept pushing for higher speeds for more money, which I kept declining. When I finally got my equipment, my speed was 1gb/$60 without my permission.
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June 2024 by Candice X
The internet is terrible! The people are awful! I've never had such a bad experience! There's even racial discrimination! Beware of one of the young managers, to show my respect, I don’t want to point his name —he's the worst of the worst, absolutely terrible!
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May 2024 by Ruohong Zhao
Worst internet and worst stability I have ever used. Frequently offline in short period almost everyday. I would rather use cellular data on my phone or Starlink than this horrible service.
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April 2024 by shaanp_ 22
Great experience with David. He made sure we got the best deal and service as possible!
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April 2024 by Shawn
Great customer service!
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April 2024 by Garry Kepes
The local Cox sore is good. HOWEVER, the national Cox is bad. The local place tries to help smooth out the way overpriced mothership.
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February 2024 by ALBERT ELECTRICAL ENG
HI, I asked COX for internets service, but since they don't offer it where I live, I canceled without activation and returned all of the equipment, but they continue to charge my card every month. I GAVE AGENT A FEW CALLS, AND THEY SAID THEY WOULD FIX IT AND REFUND MY MONEY, BUT THEY BLADE MY CARD.
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November 2023 by Adam Tucker 48
Rep in store was great. But, was paying way too much for internet. Until Verizon wireless internet came online in Irvine. Also the phone customer service line, tried charging me $100 to come out and change out faulty cable box and pick up modem (since I switched to Verizon internet). Cox cable is really good though.
