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“Jen was such an amazing help with filling my mom's prescription and even helping to fill out forms for her insurance. Top tier customer service. My mom's glasses are "perfect" and she hasn't been this happy with her glasses in a long time.”
“We have been clients of CWBK for about 10 years.Very entrepreneurial and caters to your business needs, making sure they can support you within their guidlines, even if your business does not fit within the norms. A value that will never be available with larger regional/national banks.Highly recommended”
“It was a pleasure working with Chandler Kyle! She guided me throughout my refinancing process, taking the extra time to itemize everything for me to clearly understand. Her response time was amazing, only making it easier for me. I walked away with two payments and a home improvement! I could not have asked for more. Customer service is exceptional.”
“I had an incredible positive experience with the lending team led by Catherine. I was the real estate agent on the file and we were on a tight schedule to close. Catherine was very responsive and helped push the file to close on time. I highly recommend East West Bank for lending.”
“Rita and Jen were amazing! There are no words to describe their dedication to helping get our clients their home on time and saving their deposit and incentive with the builder. they were always there to answer questions . Thank you for everything ! The process with Loanstream was very quick and every department was so helpful.”
“Was there already twice today. Friendly and welcoming knowledeagle staff. Had to wait a few minutes but not too bad. Was able to get everything done I needed and taken care of.”
“I’m very impressed with the level of service received at this Chase branch. Linda Wang was very professional and attentive to all my needs. She valued my time and informed me of the documents needed before every appointment and provided realistic time expectations at the bank. I highly recommend Linda Wang!”
“Staff were very friendly and food was absolutely delicious. Very sad that there isn't a chain in my local area but if I am ever visiting this spot again then I will be sure to visit again.”
“Staff is all nice, been here several times in the past to help with whatever is needed. Alec is super helpful, always goes above and beyond, sharing tips with anything chase related.”
“This branch is so well designed and everyone is helpful and professional. Big thanks to banker Steven for helping me open my account today, he was very friendly and explained everything perfectly. Fantastic experience!”
“Brandon is an extremely smart and knowledgeable man. He provided a wealth of information and knowledge. I only wish I had found him sooner. Paramount Bank is top notch”
“Ekta (Chase Mom) is the nicest banker I have ever met. She taught me more in one hour about personal finances than the American education system taught me in the last 10 years.”
“I had the opportunity to work with Rocky Xi at Chase Bank, and I must say his expertise truly stands out. His professionalism and attention to detail made my banking experience exceptional. Rocky goes above and beyond to ensure his clients feel valued and well taken care of. I highly recommend him for anyone seeking top-notch service. 10 out of 10!!!”
“I've been a loyal member of FPCU for some time now, and it's all thanks to their outstanding banker, Jane Cloutier. She's not only personable and friendly, but also incredibly knowledgeable, patient, and always willing to go the extra mile. Whenever I have a question or concern, I know Jane will provide the answers and support I need.
Although I already bank at another credit union, Jane is the reason I continue to choose FPCU for my additional banking needs. I trust her implicitly with my finances, knowing she'll always be honest and guide me toward the best financial decisions. She's also my go-to resource for learning about the latest products and services.
Because of Jane's exceptional service and expertise, I wholeheartedly give FPCU a 5-star rating. They're lucky to have such a knowledgeable and fabulous banker on their team!”
“Exceptional Service! I was struggling with an online account application, but they came to the rescue. Their patient guidance and clear explanations made the process a breeze. They were always quick to respond to my queries and went above and beyond to ensure a smooth experience. Thanks to their dedication, I'm now a happy account holder at Chase. Highly recommend Katie for her outstanding customer service!”
“Anthony is stellar! I have never met a bank teller so kind, genuine, and welcoming. He made what would have been a normal everyday interaction something so memorable. I walked away with a smile. My day is instantly brighter! Great staff!!”
“Thank you, Wiki!! During our recent visit to open an account, she displayed remarkable patience and attention to detail, leaving a lasting impression on us.She not only meticulously reviewed our documents but also took great care in addressing our needs. She patiently explained all the questions and various considerations we had, ensuring that we understood everything thoroughly. Wiki's professionalism and attentiveness were truly reassuring, and we are pleased to highly recommend her to our friends and family.”
“I read a lot of the reviews I wasn’t going to go with this bank because they were not that great, however I’m glad I did Jennifer Walker was extremely helpful and returned my calls quickly and my emails the same day!! Thanks so much!!!”
“This was by far the best banking experience that I’ve ever had. I went there to open an account. Since the minute that I stepped in, everyone was so friendly, professional, knowledgeable, and willing to help me. One of the employees, So-Young, invited me to her desk, and she opened an account for me very fast and smoothly! She also patiently answered all of my questions about the other services of SchoolsFirst, and gave me many valuable advice. I went there to open account, I returned with a lot more, and ideas on how they can enable me achieve my financial needs.I told it to them as well, and I repeat it here: it was my best banking experience ever!”
“My favorite bank. Staff members are helpful, pleasant and professional. This is my favorite bank. Waylon, Frank and Xiu are some of the staff I deal with most of the time I visit.”
“I just arrived from my trip and Peggy was there for me to clarify latest transaction, Peggy was so kind and very helpful. She resolved my situation, she was so patient. ”
“During my visit to the Charles Schwab Main Street branch, Alejandro Diaz's professionalism and knowledge stood out. He listened to my needs, provided expert guidance, and made the experience seamless. I would rate him 10 out of 10.”
“This is a not a review of East West bank, which is a great bank, but of a loan officer, Ms. Holly Huang, which I have the pleasure of calling my friend.I am writing this not as a review but to thank people who really love their job and care about their clients.After CTBC bank almost derailed my escrow by their incompetence (things got so bad that the sellers gave me a 3 day notice to get rid of CTBC and my loan officer or they would pull the plug), I met Holly at East West Bank.Before even meeting Holly, she had arranged a conference call with their supervising underwriter, Roger. Roger was an encyclopedia of real estate transactional law, he was accurate in everything he said and it was a no brainer to ask for Holly’s help.My loan process took a little over two weeks and escrow closed in less than four weeks after I met Holly.Holly set up a chat group with my agent, transaction coordinator, and me. I had regular contact with Holly from early in the morning until late at night. Sometimes I was embarrassed because Holly would update me at 6:00 AM.Holly is amazing, she was more interested in building relationships than being a loan agent. Roger was the magician in the background moving mountains to push my loan forward.At some point my agent wanted to make me go back to CTBC and was telling me to make a decision (even though I had told her, I would never leave East West Bank and Holly).This was my open reply to her in the chat group: “there is no decision to be made. My loan is with Holly. I trust Holly and respect her. She is working very hard to expedite this loan. My relationships are only with people I can trust. I will never disrespect Holly by going to another lender. That is not how you build relationships”.And this is exactly what she is to all her clients.Holly is in the business of building relationships for the Future of East West Bank. And art that is almost forgotten in today’s banking world.This note is written on the balcony of a home which I would have not had, but for Holly, while I am watching the sunset.”
“Wow, Ina is stellar! The phrase "above and beyond" doesn't even come close. That assumes I knew exactly what I expected her to do. I simply told her my predicament and where I wanted to end up and, being clearly expertise in what US Bank has to offer, she strategized and walked me through far more options than I ever knew. Yes, cool that US Bank has a wide array of financial products - It takes someone who understands the pros and cons of each to best use of them. Or, even know to use them at all. Seriously, what a surprising visit. It's so rare these days to get a high level of knowledge and service in a bank branch. I'm grateful this is the branch I chose and that Ina was there to provide everything she did.”
“The efficiency of East West Bank is really very high. The branch manager can respond to any questions very quickly. The experience is very good. 10 points recommended?”
“We have our business account here, and the service is excellent.RBB Irvine branch has been very helpfull in running the financial part of our business.Very easy to reach someone when we need something.Five starts all the way.”
“Came in mid afternoon with two tellers on duty with office people/manager present.Line moved reasonably well.My needs were efficiently met. There is plenty of free parking, the bank itself is clean and very quiet.”
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“Had a wonderful experience with Mr.Seung Kang , he was very helpful and had a lot of good information for me. Good advice given to me by him. Would definitely recommend to others.”