Bought a washing machine for my business. On sale, good price, well-rated. Delivered as promised. Made an annoying noise. Geek Squad listened and suggested replacement. Replacement came in two days! Same noise. Traded for better rated model. Same noise, but service was great!
June 2023
We stopped in this Best Buy a few days ago to get a phone case and ask some questions about an apple phone. We were greeted by Emanuel. He was friendly and efficient, really knew a lot about the products. He helped us pick out the perfect case for my husbands phone. Went out of his way to make sure we got what we needed.
May 2023
They lack basic customer service skill. I went there as my phone was not turning on. Without even looking at the phone they just asked me to send the phone to apple. Later found out the phone just needed a hard restart. Not trying these basic stuffs clearly show their lack of interest in providing a bare minimum service.