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“12/21/2023: OOOOOoof~My iPhone screen cracked~I must visit First Response Phone Repair!!!! Customer Service Support, Joanna stated it will take an hour and an half replacing screen; however, to my surprised, utter delight, the iPhone screen was replaced in 45-minutes! WOW!!!! In addition, I purchased a privacy screen and an Otterbox protecting my iPhone; I do like the Otterbox but, the privacy screen is difficult using a computer screen stylus and doesn't allow using the Face ID Recognition. Oh, well . . . Regardless, I'll return should I need a cellphone repaired or need cellphone accessories.”
10AM - 7PM
7451 Auburn Blvd c, Citrus Heights
Mobile Phones
“I always come to this place to pay my bill when I'm in town last time I was here with a broken phone staff here help me choose the right phone and help me transfer the data from my broken phone this place has a lot of different type of cell phone accessories so I had huge selection to choose from they also help me install a tempered glass which I always have hard time doing by myself thank you guys.”
“She was awesome, highly recommend for Samsung products both new and old. She did wonders for my 6 year old phone and my 1 year old computer!NO BETTER PRICING ANYWHERE!”
“Came in the store yesterday 6/2 and Tyler helped me out get a new phone set up while helping other customers. He was very efficient and on top of things. Got me in and out in a quicky & would definitely recommend this location !!”
“Dianne ? Spelling? was so helpful and knowledgeable and the entire staff works collaboratively to resolve customers issues! Felt very welcomed and service was excellent.”
“Lania was super kind and helpful when we came in to get a new phone today! Went above and beyond and helped us install the new case and screen protector and got the transfer from the old phone going before we left. Great service! We will definitely come back next time we need any new devices!”
“Great customer service and prompt service. replaced my phone screen within 2 hours. I wasn’t able to pick it up and they allowed me my Dad to pick it up with my receipt.”
“We came in to get my iPhone fixed because it had a broken back glass. Not only were the staff friendly, the insurance claim was processed quickly but we got good advice and the best deal on phone accessories (new case and screen protectors).”
“Hello!
I was absolutely desperate with my iPhone ! I was having issues sending text messages w attachments and while trying to fix it I then could not make phone calls!!
VERIZON is on the corner from my house so desperately I went in w my iPhone and within 40 seconds JAMAL got my phone working ??❤️ I cannot thank this young man enough!! So professional, compassionate and he made my day !!!
Thank you so much JAMAL”
“This Location is nice, clean, has chairs to sit down on, many phones accessories to choose from to purchase, and the Customer Service Rep was friendly and helpful.”
“03/18/2024
I recently visited the AT&T store located at 1860 Prairie City Rd Ste 200, Folsom, CA 95630, and was met with exceptional service by DJ, a store representative. My initial purpose was simple. I wanted to put a new SIM into my insurance replacement phone. However, DJ turned this visit into an invaluable service experience that far exceeded my expectations.
From the outset, DJ ensured I didn't have to wait long, demonstrating his accommodating nature. As we discussed my situation, it became clear that I had concerns beyond just the SIM card. Specifically, my Z Fold 3 had suffered crease damage from repeatedly opening it, a frustrating design flaw. DJ listened intently and then sprang into action.
He adeptly navigated my options, leading to the cancellation of my warranty claim for the Z Fold 3. His proactive approach didn't stop there; he also guided me through trading in my damaged phone for the new Z Fold 5, which has been redesigned to prevent such issues. DJ’s knowledge about the improvements in the Z Fold 5 was incredibly helpful, and he worked diligently to ensure I could get it with an affordable monthly payment plan.
The level of professionalism and expertise DJ exhibited was nothing short of impressive. He managed to transform a routine visit into a comprehensive solution that perfectly addressed my needs. I left the store feeling fully supported and satisfied with my new setup. For his outstanding customer service and deep understanding of product details, I wholeheartedly give DJ and the AT&T store in Folsom 5 stars. DJ is the epitome of what exceptional customer service looks like.”
“Been going here since 2014. My favorite location. The owner is very knowledgeable and hooks it up when he can. Also had my phone repaired there once and he fixed it with no issues.”
“Tasha is wonderful .she helped me get an iPhone, transfered all my apps, pictures & taughte slot eine ivr never had an iPhone before
Thank you Tasha!”
“I can't say enough about this location. I had several phone issues, and Seth went over and above to make sure I had a working phone, even working with me 1.5 hours after the store closed. I received a defective phone from asurian, but Seth would not give up and kept trying to activate a phone that was defective. Seth worked on my broken phone to make sure it somewhat worked, so I would have a phone while 2nd replacement phone arrived. When 2nd replacement arrived, I did not hesitate to return to this location, and of course, Seth was there to help me with my new phone, and even Johnny jumped in to assist during times they became busy. These guys are awesome. I refuse to go anywhere else. Thank you so much. They are so knowledgeable and patient. This location will be my go-to for new phones or phone issues.”
“I come in here more than I'd like to, but customer service has been great every time. We kept hitting roadblocks trying to get my watch working, and I wish I could remember her name but she went beyond looking for a solution and tried a few times. Any questions I had weren't blown off and the staff was friendly.”
9 AM - 5 PM
2316 Sunrise Boulevard, Rancho Cordova
Mobile Phones
“Was looking to sell my broken iPhone 12. They bought it for as is. I always come back to The Repair Room because I know they will get my devices repaired and also buy them when I’m ready to upgrade.Would definitely recommend their servicesBest in Sacramento!!”
“I came here today unhappy about my present phone dying on me and having to purchase a new phone, right after paying it off. The young man Axel was very professional, very knowledgeable and very patient. By far the best customer service that I can remember. The other Boost store worker could really learn a few things from Axel. He was so good that I’m see if I can tip him.”
“I always come to this place to pay my bill when I'm in town last time I was here with a broken phone staff here help me choose the right phone and help me transfer the data from my broken phone this place has a lot of different type of cell phone accessories so I had huge selection to choose from they also help me install a tempered glass which I always have hard time doing by myself thank you guys.”
“I made a purchase in this store, I bought a Samsung A15 and works perfect. I was attended for Juan, he's a very nice person . I am really satisfied and I highly recommend this store for anything you need about service ,phones and accesories.”
“I chose this location based on reviews and manager's response to a lot of reviews.It definitely tells you someone cares.Alex was amazing! She was respectful,open to questions and a good listener.Different options were provided about services and availability of cell phones.Spent good amount of time while reseting all the phones and transferring all the data.I didn't even feel tired because of all the good attention and respect there. Good job!”
“Went in an hour before closing today and was able to get a brand new phone, everything transferred and all my accessories put on all within the hour. The rep was extremely nice and helpful- wish I would’ve gotten his name. He made the whole process feel smooth and easy.”
“I had wonderful experience at this AT&T store. Gianna S. helped me on two separate visits. She was extremely professional, knowledgeable and friendly. I purchased a new phone from her and visited a second time to ask questions about another service. I highly recommend visiting this AT&T store for your phone needs. Thank you Gianna for making my purchases so easy!”
“Saleh was fantastic. He was absolutely charming. Incredibly helpful. He helped with something nobody was able to help me with and no my phone is no longer a hassle to use!”
10AM - 7PM
5717 Hillsdale Blvd, Sacramento
Mobile Phones
“The super customer service, especially the girl Daniela, very attentive and kind, thanks to her recommendations I was able to find the cell that I really wanted???Thank you Daniela for your help, attention and above all the kindness you had with me....”
11AM - 7PM
6099 Watt Ave #1, North Highlands
Mobile Phones
“Erica has been nothing short of awesome! I was on call with Verizon customer care for over 3 hours trying to solve an issue I had with my line so I decided to visit the store and get some help. Erica (the general manager) showed true professionalism and was quick to tackle my problem. Within 5 minutes I was already out the store and couldn’t have been happier! She is truly knowledgeable, professional, quick on her feet and got great customer service! Thank you Erica you truly saved my day. Best VZ store I have visited no doubt about it”
“They are very helpful and always carry great phones. Definitely recommend going here, they have also been there for a long time and the manager is always loyal to his customers. Great place”
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“Kevin is so professional and helpful! He helped me and was very knowledgeable about the promotions and phone plans. He is definitely somebody you can count on to help you at this location! The staff here have definitely improved over my past experiences ?”