-
January 2024 by Hailey L.
Customer service is a joke with Spectrum. The business account reps disappear once your installation is complete and good luck getting in touch with them once they've got you good and signed up. Apparently there are multiple departments within Spectrum and it's up to the customer to make sure any service appointments are set with the correct one. If not, they will cancel it and you can guess again. Absolute crap.
-
October 2023 by daryl gee
I Made an appointment for 1:20 today. Front door was locked. I called Spectrum 1-866-xxxxxxx. And asked why it was closed. They were located in OH and says it should be open. They couldn't call the manager of store. They were a call center. I went back at 2:30 and was still closed. There was NO Sign on front door saying it was closed or explanation of a locked front door. They were supposed to be open from 10- 8pm. Terrible experience!!!!!
-
October 2023 by Dana T.
Overall, in the past 6 years that we've had Spectrum business, we've encountered minimal disruptions with the Internet so this rating is placed heavily on their inability to serve businesses with multiple locations. As a business owner, I am not familiar with the difference between a S&B and Enterprise account - all I want is to access all my accounts and make the same changes if I wanted to. The way my accounts have been set up have complicated what seems like a simple request. Spectrum doesn't seem to have a mechanism to tie accounts together nor train customer service reps to ask. Each account is treated as it's own. Additionally, I was just told that they no longer offer hotspot for guests; only if you are grandfathered in on an old account because it requires a certain router they no longer carry. Despite the fact that I have 4 accounts with Spectrum, the customer service rep did not or could not provide alternate solutions. I asked if the only option was to find a different Internet provider, and he made no effort to try to keep me as a customer. I wasn't looking for a discount - I was looking for expert advice.
-
October 2023 by Kurt E.
Two 1/2 hour calls to customer service and still unable to cancel. two trips to return equipment and they will not accept it. NEVER AGAIN. time wasters
-
October 2023 by Jose Munoz
I called spectrum to see if there’s anything promotions and they had bad customer service . She told me there’s no promotions and if I want to look somewhere else go ahead, they don’t care about the customer and the service was horrible. I wouldn’t recommend this place to anybody.
-
September 2023 by Jose M.
I feel spectrum doesn't want to work with the customers. Their customer service is horrible. I asked for approval any there's any promotions there she said there's nothing she could do for me and if I want to look somewhere else go ahead I felt that they were rude and it's unsatisfying that a business like that doesn't care about the customers.
-
September 2023 by christina Chisholm
I had the most awesome experience with Elaina. Sorry Girl if I spelled that wrong. I love her patience she had and took her time to make sure I understood everything we walked thru together from plans to billing. And we were able to squeeze into a budget. She was very respectful and relatable, plus her amazing energy. She definitely provided excellent service with a smile. We even shared a few laughs.
-
September 2023 by Laura Montoya
I came in to return my hardware and I was expecting a lengthy wait, like I've experienced with Xfinity, and was surprised that Eric at the Gilroy location had me out of the store in less than 5 minutes. Thanks, Eric, for your expertise! I loved my experience with Spectrum and I'm sad about moving out of the area.
-
September 2023 by James Lee
Horrible customer service. Like none. Run if you value quality in your life.
-
September 2023 by Sherrean Carr
What is going to be done to reduce my bill since I am not receiving all channels I am currently paying for? Calling spectrum is a maze of nonsense!
-
July 2023 by American D.
Please do your research first before placing an order or switching. We started the switching process September of last and still don't we don't have the phones nor the internet. They have so many different department and so many hands into this. One small change will take over a month. They brought us the wrong phones and after a month of going back and forth with them they still haven't been able to bring the right phones to switch them. our fiber box is been sitting in the server room for over 2 months and they still haven't been able to figure out why its not working or what is missing. Cecilia Johnson is been the project manager and she does is to call and tell you "I submitted this to this department. That guys needs to place and order. my engineer will check it out. and much more" at the end of the nothing is done. I even reached out to her supervisor Branda Nevarez and she was unable to help with this process. It is just a big mess that has effected our business massively. And if you try to cancel they are charging a fee. Basically we have to pay because they can't do their job. I wish we could of given them no star. This whole process has change my entire perspective towards Spectrum and now I recommend everyone to not even consider Spectrum for any services what so ever.
-
July 2023 by Justin S.
Spectrum has installed a fiber plan in our office, the are so compartmentalized in the service that they provide that random strange people came about 19 times to do small jobs, each person only did a small part of the whole job, in doing this they have disconnected our security systems, they left wires from other service providers unhooked and those various service providers had to come and repair. The cost is astronomical, the speed is an absolute crawl... My home has fater service.
-
May 2023 by rod trujillo
CSR on-line service just made a "small" error. They activated two accounts in my home address. I received 2 separate packages via mail to setup my internet. Thus, I received two invoices for two separate accounts. I opened only one account. On the other hand, the Spectrum store resolved and cleaned up the mess.
-
March 2023 by Roulette P.
Pay your bill 1 day late and they call you like credit services about 10 times a day from 8am until 8 pm. Relax it's a cable bill. Shut me off and stop calling!
-
March 2023 by Tom T.
signed up from ring central to spectrum business. keep you phones, keep your existing lines!!!! what a joke!!!! the next day our whole system wiped out!!!! we are california and now have indiana phone numbers!!!!!! day 4 now... just for trying to save money, we have lost $10,000... still not fixed!!!!!!!!