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“Outstanding service!!
After two days of working with the ATT call center we finally took my new iPhone 15 pro Max into the store and we not only were greeted by a very friendly staff but Ruben resolved my issue within minutes!
Ruben was extremely knowledgeable, Professional , gave me great advice on other questions I had . I highly recommend this store and I I ever have a need I will return to this store. Thank Ruben, Nikko, Isdro”
10AM - 8PM
753 1st Street, Gilroy
Mobile Phones
“I came into the store very frustrated. I couldn't get the AI helper to know what I needed help with. Customer service on the phone helped me and sent me to the store. Destiny was my sales person. She made me very happy with my purchase of Samsung Galaxy S24. Her attentiveness to detail & helping me with my phone problems made up for the earlier frustration. Today it's hard to get any customer service, much less someone who wants to help and is good at it. Destiny is the BEST! Thank you, Destiny, I really appreciate all your help. I hope Verizon appreciates an employee like you!”
“(Translated by Google) I went today and they helped me and the guy GIO and Maria helped me a lot.(Original)Fui hoy y me ayudaron y el muchacho GIO y María me ayudaron mucho.”
10AM - 7:30PM
353 E 10th St J, Gilroy
Mobile Phones
“I never thought I would ever leave my previous service provider. I just couldnt pass on their service plans that out beat my old provider. Plus as a current customer your offered incentives on newer models and upgrades. My past provider didn't offer anything for being a loyal customer. Those were only offered to incoming new customers.”
“This was the first time I visited theCricket store in Gilroy. I could not resolve my issues but the young lady was more than helpful and efficient .I currently use this phone service and do like it .”
“Both my grandkids have phones from here. I can go in any time and they are willing to help, no matter what the problem is. They smile and welcome everyone coming in. Would recommend metro to anyone who asks”
“A worker named Taureana helped me switch from a Samsung to an iPhone the other day. She was very kind and funny. She was very informative and professional and helped put on my screen protector. She’s my fav now.”
“I'm not sure why there are so many negative reviews, but I kinda understand that waiting times at Verizon corpo store especially during the Holidays (not only in this location) can be frustrated, that's why we made an appointment - easy breezy and you can make it on the Verizon website! (highly recommended)
After reading those bad reviews I was prepared for the worst, but the service we received, extremely surprised me and completely blew my mind! Jesus was the one who was taking care of us - we had a lot of questions and actions to be done to our Verizon account and he totally exceeded our expectation providing such a kind and professional support! He addressed all of our concerns and gave some awesome advices for the future! Jesus was very patient and truly empathetic! There was no rush, there was no struggle - he even checked few times if we well understood the policies and what we should do next!
We also met his manager who was making sure everyone in the store is getting proper help in the timely manner! How cool is that??!!!
5 Stars for such amazing Customer Service and hats off again for Verizon employees!! And of course special thanks to Jesus who went above and beyond to help us out!!
P.S. This location seemed to be very busy, so my advice is.. instead of wasting your time and stopping by just like that on the way of your shopping route, hoping you gonna get help right away (and writing bad reviews later on about you waiting for the service) - take your little efforts and sign up for the appointment on the Verizon website!! (we didn't even have to wait 5min to be served after checking in for our appointment!) Hats off!!!!”
“Today I was attempting to resolve an issue that I'd tried at a different location to do before as well as tried to resolve myself via the Verizon help line - all unsuccessful. I entered the store at this location hopeful that finally, I'd get the help I needed. JESUS was AWESOME! He was very patient in helping me; guided me all the way through getting my issue resolved. I left the store a happy camper, my issues completely resolved. Thank you, Jesus!”
“I had the most awesome experience with Elaina. Sorry Girl if I spelled that wrong. I love her patience she had and took her time to make sure I understood everything we walked thru together from plans to billing. And we were able to squeeze into a budget. She was very respectful and relatable, plus her amazing energy. She definitely provided excellent service with a smile. We even shared a few laughs.”
Mobile Phones
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Mobile Phones
“CPR Cell Phone Repair was recommended by an employee at the Verizon Store in town (needed a new battery installed in my phone as well as a new screen). Excellent customer service and quality work. I HIGHLY recommend them.”