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“We recently bought a phone in this store, the employee Chris explained everything very well and helped us choose. Despite our poor English, Chris was very patient and helped us as best he could. Thank you Chris. I recommend.”
“Joshua and his team deserve more than 5 stars. Not only did they cut my phone bill more than $200 from my previous carrier, but they treated my family and I as people and not numbers. I highly recommend Joshua and his team for anyone that needs to switch to a better network and save money with the most updated devices.”
11AM - 4PM
27901 La Paz Rd I, Laguna Niguel
Mobile Phones
“I shattered my phone screen and CPR replaced it within one hour. I brought my phone in two hours before appointment time and task was completed promptly at the promised time. The gentleman recommended a Zag screen protector to protect my Samsung screen. Was very pleased with service provided at this location.”
“Liquipel's customer service is top-tier. The team is not only knowledgeable but is also dedicated to providing a user experience that is as seamless as their product. They ensure you are guided through the process, keeping you informed at each step, and are always ready to address your queries and concerns.”
“There were only two employees and they were doing there best to make sure people were acknowledged and served as quickly as possible. There was a very dissatisfied person that they handled with great patience”
“I love this store. Briana and Rasam were knowledgeable about their products. They clearly explained differences in plans to help me make an educated decision for me. I highly recommend the store on Alton and Jeffrey in Irvine.”
“Mr. JAY's service is very good, the experience is very good, there are many Chinese customer service, in short, the experience is perfect, the explanation is very detailed”
“Went to here for get a new phone, the sales person Louis is very knowledgeable and helpful. His friendly smile make me feel very comfortable. Definitely nice experience.”
“The gentleman working the stand was amazing very helpful & prompt with his service. Had a issue with my last replacement and he replaced it no questions asked. I highly recommend this place.”
“About a week ago I went here to get my dad an iPhone 14, finally upgrading him from a brick-phone from what I assume the early 2000s lol. Jazmine (hope I’m spelling it correctly) was an absolute pleasure to work with. Very knowledgeable and friendly. Thank you”
“I worked with Shasha R to purchase a usb-c plug in. He was honest, direct, and showed his authentic personality. He knew the business and showed pride in his work. In fact, a lady originally ignored me, but he greeted me with a smile and was genuine. He’s a great representation of the Verizon brand and Victra. you should seek out his guidance whether it’s for Verizon options or for development within the company.”
“It was excellent service, Alex and Daniel explained it well, Laguna Hills branch, I came from Utah, they helped me change companies, they are one of the best, they know how to help and serve exc”
“Had a great experience with Esdras. He went above and beyond on transferring our files from 2 phones to 1. He also was able to help create a new icloud for my elderly mom. Super glad he worked with us. He's extremely patient and friendly. Thank you! Can't wait for our next upgrade.”
“Myle Kim,
Superb at her job! Friendly knowledgeable, VERY patient (had added process of credit unfreeze, which I did not realize would be an issue ?). Offered me water and reassured me, so I wouldn’t feel rushed. Bought cell service, home internet service and cell phone face protective cover. Her manager, Gabriel, also helped with quirk in the process that was not Myle’s fault. He too, did everything with courtesy to both of us. Good team work is a pleasure to see! Most grateful! SJM”
“Came into the AT&T store and worked with “Sara.” She was very knowledgeable and helped us greatly with our account. She was so pleasant, kind and courteous. What a great experience.
Truly an asset to the AT&T team.
Thank you ”Sara””
“I’ve dealt with numerous carriers and retail stores over the years and my recent experience at the RSM T-Mobile store is second to none. I usually dread going into retail stores but I promised my daughter a cell phone for her birthday. Mobile Experts Andy Bill and Dylan Flippin were incredibly honest, knowledgeable, and passionate about what they do. They made the process quick, fun, and did not try to upsell me. In fact, I got a free line as part of a promotion! I definitely recommend this store thanks to their stellar customer service.”
“I brought my daughter in for her first cell phone. She wanted an iPhone but I was hesitant about costs. The store representative, Sara showed us all of our options including a great deal on a year older model. It was perfect for my daughters needs and didn't break the bank. The store rep, Sara was very honest and upfront about costs and fees. She even helped my daughter set up the phone and made sure it was ready to use before we left. Sara was great.”
“Natalia was fantastic. She listened to the issue, was knowledgeable, provided options and explained them in detail, was patient, juggled other customers at the same time as she was the only person in the store, was friendly and cheerful, and an excellent face of AT&T!”
“Excellent customer service, they really know what to do. I was talking to the manager and told me, it’s under new management two years ago. I really recommend this store!!”
“Working at Arch Telecom has been a blessing. Being promoted to a Retail Store Manager within a year and 2 months of working shows the company really care about hard work and effort. Many thanks to the company for the opportunity.”
“5 stars to the store reps at the ATT store at the Aliso Viejo town center. They were very polite and professional. They were able to answer our questions about the concerns we had about our account.”
11AM - 6PM
5414 Walnut Ave Ste F, Irvine
Mobile Phones
“I made and paid for a purchase and requested $40 cash.Between myself and the gal helping me she forgot to give me the cash back. It wasn't until the next day I remembered that I forgot my cash back.Called the store, worked with a guy named Dave in returns.Figured it out and I got my cash.Next time I'll pay more attention”
“Recently just bought my 2nd RokForm case because I upgraded my iPhone 13 pro max to the IPhone 15 pro max and I love it! Very durable, scratch resistant, and tactical looking! I won’t have to worry about my phone getting a crack if I drop it! Rokform will always be my to go phone case whenever I need one! I also got really fast 2 day FedEx shipping and came right on time! You guys are amazing! Thank you guys!”
“I recently had the pleasure of working with Evan at Verizon Woodbury Town Center, and I can't say enough good things about him. I was having a difficult time transferring my consumer lines to my business account, and Verizon customer support was not helpful at all, just keeping us waiting on the phone for two hours with no resolution! Evan patiently took the time to understand the issue and worked diligently to fix it all by himself. His dedication and patience were truly impressive. Evan's excellent service turned a frustrating experience into a positive one, and I am extremely grateful for his help. I will definitely go back to him for any future service needs. Thank you, Evan, for your outstanding support!”
“POM THE STORE MANAGER WAS THE ASSOCIATE THAT HAD HELPED ME WITH MY VISIT AND I JUST WANT TO HIGHLIGHT HER! She was very friendly, welcoming, professional, knowledgeable and just went above and beyond my expectations.”
“Just came in to get a new phone. Wanted to upgrade to a samsung s24 ultra, and David was more than willing to help me do that and fast as well. I highly recommend this store and David as an employee he made the painful process of getting a new phone simple, fast, and fun. David was extremely caring and engaged in conversing with me during the process. Thanks!”
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“Where do I even begin. My love for this store- there are no words. Luis is the BEST! Every time I walk into this store, I know I’m in safe hands? If you ever need any help with technology, or just looking for a friend, this is the place to go?”