“Very helpful and knowledgeable! We had an issue with an online order and Long and the team were very kind to help us out. Highly recommend this shop. Buying/changing/whatever cell phones/plans/companies is like visit a car lot, mostly an unbearably frustrating and annoying process. While my mind hasn’t been changed about the company at large, Long and the team at this particular store are very helpful and i would definitely recommend going here, especially if you hate cell phone stores like i do. That’s why we tried to process our order online in the first place, but it’s always better to talk with someone and have them help you our right when you need it.”
“I don't typically write reviews but I had such a positive experience the Woodbury AT&T store here I am. It is all about Chris and the excellent service he provided. He did not have to go above and beyond and help me figure out what was wrong with my Apple password but he did a lot to get my issue resolved. I did but a new iPhone and contract - but honestly the service Chris provided made me feel like I did the right thing by continuing with AT&T even though I was tempted to take my 7 lines/contracts and go to Verizon so I could get the promotional iPad, apple watch and new phone with each line contract. On a separate note- AT&T that's a pretty serious incentive- you should properly recognize Chris because it wasnt just 1 new phone & contract he sold- he saved AT&T from losing 7 lines/contracts and future new phones.”
“Fantastic experience with Sam. My wife ran over her iPhone and cracked the case. I called him first and Sam said it would take 15 min and the price was about $120 service included. He warned me the screen would be slightly different in color than the original, and offered a higher model for a higher price. It’s an older phone so I said no. I dropped off the phone and shopped for about 13 min and came back and he was already done. That was about 6 months ago and the screen is still working great. My wife did notice the slight difference in color (I couldn’t tell but I’m sure if it was my phone I would), but she has no complaints. I had a great experience and would definitely come back if I ever needed more iPhone help.”
“Amazing service here. Just moved to the area and this is my new local Verizon store. I was greeted by Bilal, and he walked me through the entire process adding a new line to my account. Very good customer service and friendly. Highly recommend. Thank you Bilal!”
“I jusI just wanted to leave a review for Sam and Fatima. From the moment I walked in the door, they were so helpful. They helped me set up my son's new Apple Watch and they were very knowledgeable and answered all my questions. All the staff were amazing! Great customer service. This is definitely my go-to AT&T store! Thank you.”
“I would like to compliment Breanna at the Verizon store on Alton Pkwy in Irvine. She was so patient with my question and solved my problem within five minutes ! She made me feel comfortable and is obviously as asset to your store, Diane Gutsche”
“I loved their service. Joshua took care of me and unlocked my phone. It was frozen due to changing Sims. He was kind enough to unlock it after checking my ID and had it ready for new sim. There was no line around 7:00 p.m. on Monday evening. You might pay less for other brands but your signal will always work like what happened with me at the Anaheim Convention Center yesterday in the auto show (Oct 2023). T-Mobile phones didn't work but mine did because I have AT&T.”
“More helpful than the store on Barranca and I didn’t even buy anything. They answered questions and looked at some of my account history and device information that I was questioning. Thanks guys! ?”
“When I entered the store, this young lady named Nancy, with a very beautiful smile and great personality approached me and took care of all my issues with a great respect and she made my day. I was having issues with my account and it was a great feeling knowing that Verizon and the employees value us as customers.”
“I went to switch from Boost Mobile over to T-Mobile as well as upgrade to the newest iPhone. It was a super easy process. Nathaniel helped me right away and was super kind, professional, and efficient. Despite a few technical issues and Boost making it as annoying as humanly possible to get a transfer code, I was able to get set up in a relatively short amount of time with no issues.”
“Meng has done it again! Customer service skills are beyond amazing! Please go see him as a customer for all your mobile phone needs. Employees can take a lesson from him on knowledge, respecting your customer and maintaining professionalism all at once. Thank you Meng!!!!”
“Came into the store to inquire into getting t mobile and the staff, Raya and Mason, were very helpful with getting me switched over! Would definitely recommend them to anyone looking to switch!”
“Recently just bought my 2nd RokForm case because I upgraded my iPhone 13 pro max to the IPhone 15 pro max and I love it! Very durable, scratch resistant, and tactical looking! I won’t have to worry about my phone getting a crack if I drop it! Rokform will always be my to go phone case whenever I need one! I also got really fast 2 day FedEx shipping and came right on time! You guys are amazing! Thank you guys!”
“Great service. Extremly satisfied. He went above and beyond to help upgrade my mother's phone today. You do have to go in when it's not busy, as the owner can take a while to help each customer.”
“I still have an issue with my T-Mobile phone. I don't get internet while out and about. However, Ivan @tmobile was incredibly helpful and spent an hour trying to troubleshoot it. I really appreciate it. His professionalism and has determination to help me. I highly recommend Ivan. What a great employee/ person.”
“Nathan was really helpful and nice! He helped me and my family get 5 new phones on a Thursday night and helped us afterwards too when we needed to return our phones. Made upgrading our phones a lot easier”
10AM - 8PM
14241 Jeffrey Rd, Irvine
Mobile Phones
“Samy was great. It was a little tough getting to talk to Samy, since he is quite busy. But he is very helpful and knowledgeable. He will do his best to keep you happy.”
11AM - 5PM
5414 Walnut Ave Ste F, Irvine
Mobile Phones
“I made and paid for a purchase and requested $40 cash.Between myself and the gal helping me she forgot to give me the cash back. It wasn't until the next day I remembered that I forgot my cash back.Called the store, worked with a guy named Dave in returns.Figured it out and I got my cash.Next time I'll pay more attention”
10:00 AM - 7:00 PM
520 Spectrum Center Dr, Irvine
Mobile Phones
“I visited the store 2 days ago and Hany helped me with a new ATT fiber internet account setup. Hany was extremely professional, knowledgeable, and Polite. He knew his stuff amazingly well - I was in & out within 10 minutes. I got ATT installed today and the entire experience has been outstanding!”
“Working with Azadeh at T-Mobile was an absolute pleasure! Her knowledge about the products and services offered was impressive, and her professionalism and patience made the entire experience seamless. She went above and beyond to ensure all my questions were answered and that I left feeling confident in my choices.”
“I recently bought an iPhone here. The store was not too crowded on the Tuesday before Thanksgiving. They were able to help us immediately. Good architecture and selection! Many tables had the iPhone 15 models to browse and there was a table with the iPhone SE models.Less background noise would help. The team member did not seem to communicate at the beginning. It got better once the live audio presentation in the store stopped. Less background noise for all of us. There are many English as a second-language speakers in Irvine. If there is background noise - they cannot understand what is being said. So, please minimize background noise”
“Robert and Ron really did such an amazing job helping me get my new phone set up. Robert was very patient and really answered all the questions I had. He was also very nice to my 8 month old son! I appreciate him and the whole team helping me get set up with a new phone and making sure I had a case to go home with that was durable”
“There was one woman working there and five guys. She was the only one doing anything. Ask if the men were standing around talking about sports. She was terrific though and had a great sense of humor while still being professional and courteous. She should be running the place and all of those guys should be fired.”
“This review is for Tyler. After getting the Cox Customer Service phone-in run around for days, I finally went into this store and was helped by Tyler who handled my business in less than 15 minutes. He is courteous, knowledgeable, and efficient. He made it easy to do what needed to be done, and did so with great customer service skills and a smile. Thanks Tyler!”
“Customer Service, electronics department, and cashier all great, busy store. Tuesday night about 7:30pm. I had to return one item rebuy same item and needed help loading item in car. All 3 departments were very helpful, cashier left his register to help load item. Recommend using store any time. All 3 departments well trained and service orientated.”
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“Signed up and service works surprisingly good. Set up was super easy and I got really great personalized help when I needed it from an agent named Tyler. Can't beat the price and great customer service.”