Metro by T-Mobile at 9719 Sierra Ave offers prepaid plans and phones from Apple, Samsung, and OnePlus. The staff is friendly, helpful, and professional, walking customers through plans and phone services. They provide excellent customer service, fixing issues other locations could not and ensuring customers walk out with a smile. The experience is pleasant and painless, exceeding expectations. Staff members are knowledgeable, readily available, and explain promotions and processes step by step. They take great care with important tasks like transferring all files and data from old devices, verifying everything is correct. The store handles all aspects and questions completely. The team demonstrates great attitude and teamwork, making customers feel well-assisted. The prepaid plans, including unlimited talk, text, and data, are recommended for fair monthly payments with no hidden fees and bills that do not change. The lease options are easy and clear to understand. Overall, it is a very good location where the service is helpful and friendly, making it a recommended choice for anyone.
Excellent customer service. The store manager took great care and went above and beyond, ported my number over, and resolved the issues I had porting and even gave me water for hot weather. Highly recommend this store for your cell phone needs.
March 2023
Metro is very good and very helpful and friendly and help you explain things about your phone. How old are correct your settings and makes you feel like you’re a payee? I like some other places they don’t.
January 2023
I've been with MetroPCS for 10 years and I love it my bill doesn't change there are no hidden fees I recommend MetroPCS to anyone that is looking for a fair monthly payment
