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January 2024 by Rita Edmonds
They always do a great job!
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September 2023 by Abigail D.
TJ and Koi are very helpful. They explained everything in a thorough manner. They worked with my schedule to set my appointment. They are very knowledgeable and reliable. They took care of my car in a timely manner. I highly recommend!
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September 2023 by Donna O.
I have a 2016 Lexus ES350 which has 33,000+ miles after 7 years and the cost of the maintenance was very reasonable compared to the Lexus dealer. Customer service was excellent, it was worth the drive from San Leandro to Fairfield
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September 2023 by lorena martinez
TJ IS THE BEST!!!!! He genuinely is. He is honest and on top of everything. He always manages to get me on the schedule and call me about every detail with my cars. He is extremely busy but yet finds the time. Besides being amazing with his workload he always has a friendly smile and when I come into Factory Specific I already know his customer service is above and beyond. It’s always so nice to see such a friendly face coming in here and knowing I’m always going to have great honest service. You won’t regret coming here and talking to TJ.Services: Transmission
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August 2023 by Grace L
My husband and I live in Yountville and we found FactorySpecific through a colleague's recommendation. So far, they have taken care our 3 vehicles from doing just a simple oil change to handling transmission issues. I appreciate the excellent service and the honesty and integrity. TJ is the best....great customer service and very efficient.Services: Transmission
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August 2023 by Ed B.
Friendly, honest, excellent work and reasonably priced. I've been bringing my cars here for years. My only complaint: sometimes it's hard to get an appointment because they're so busy. Highly recommend!!!
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August 2023 by Grace L.
We have taken our four cars here for service. TJ has always been very professional and extremely helpful. Khoi and his team do a great job analyzing the issues of my vehicle and recommending certain services. This is my place to go for my oil changes, diagnostics, inspection, and transmission issues. There's no upsell... just straight to the point. They have taken care of my Kia Sorento, Toyota Corrolla, Camry, and Honda Civic. I highly recommend FactorySpecific.
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July 2023 by Nic Stone
Hands down the best shop in the County.
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July 2023 by Guronkar D.
Made an appointment for my mom's car to fix the AC. The diagnosed, gave me a call on price and knocked out the fix the same day! I would highly recommend this place!
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June 2023 by Jenn V.
My new place to go for both my Honda Accord and Pilot. Dealt with TJ for both of them. Recently brought my 2015 Pilot as I have been neglecting to get it serviced just due to being crazy busy. Being that it's summer and time for roadtrips, I finally got it serviced. I was able to get a morning appointment. TJ gave me an update on my car and I relayed it to my husband just because he'd know more carspeak than me. LOL Friendly, and honest when it came to pricing! I know for a fact I saved more than taking it to the Honda dealership to get it serviced.
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June 2023 by albert lombardini
Honestly, this Auto service is the best of the best, I service my car at the dealership & they never fix it right, but when these people work on my vehicles, wow! I am very impressed with their work! I really recommend factory specific to anyone there who may have mechanical issues with any vehicle. They will fix it, and you will be very happy with their mechanical work and skills, I know them for years & they really know how to fix any problem. I love this people. Sincerely Alberto Lombardini.
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April 2023 by Henry R.
I've been going to this shop from day 1, the owner of this shop, Koi, is very professional and upfront with you. Prices are very resonable. They tell you right away what the problem and very honest with their work. If it needs to be done, they will get it done. No bs! Highly, highly recommend this shop to anyone that needs car repair.
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April 2023 by Wesley S.
The best place to bring your car for service and repair. Staff are friendly, helpful and honest.
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March 2023 by joyce c.
I started taking my Honda Pilot to them in 2014. They're honest and their customer service is awesome. I now take my Lexus and Infinity to them and they take very good care of me and have the most reasonable prices. I refer them to everyone I know.
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February 2023 by Tommy P.
Best prices in town! While all places including the dealership are charging over $100 for an oil change Factory Specific keeps their price low!Recently brought my car in for a power steering leak and TJ was very detail about what work was needed. I trust this shop and will continue coming here in the future