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October 2024 by Lady Nightingale
Lots of options and friendly sales people. Would recommend.
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September 2024 by Kristin Fleischmann
Went to buy some dinnerware I saw online. Couldn’t find the same discount price offered online, and there was no employees to help me. I couldn't even find a purchase area downstairs. Sad.
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July 2024 by J William Naish
DO NOT BUY ONLINE. the clothes didn't fit and they refused to take them back at the store. All I wanted to do was exchange for right size
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June 2024 by Catalina Marcelo
Place clean good prices and everything clean
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June 2024 by Jaime Valle
Store in ok shape and conditions. Still able to find some variety but the struggle of staying open is very visible. Hardly any staff available for assistance.
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June 2024 by Mike Taylor
Had receipt for clothes that I bought on Thursday and got home we’re a size to small. I tried taking them back and exchange for a size bigger on Saturday. I went to the cashier in the return area and she said they look like they have been washed. I told her no just tried on. She then went on to say not only do they look warn but washed as well. Wow! I wasn’t trying to get my money back just exchange. Customer service is very bad at this store. I will never shop at the West field mall JC Penny ever again. She also kept my receipt
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March 2024 by Bon Kramer
We wanna say KUDOS to Dominic in the men's department for formal shirts. Thank you for being patient with us in choosing the right size for my disabled husband. He made sure he helped us and was very kind and polite and he even asked me If I needed help. May he be commended and recognize for his good work. It was last March 2, 2024 around 5:30 pm. Tnx again Dominic! May all employees be like you.
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February 2024 by f t vinci
Store empty of people. Saw 2 employees total, on 3 floors.
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February 2024 by Curtis Cox
Good place if you shop upstairs, downstairs is a like a dungeon, leaking water, with a musty smell.
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January 2024 by D Nitti
Rainy day. Not many people in store. Went to exchange shoes. On the way to customer service to take care of return and decided to stop by shoes and ask if they had a style and size. Both employees were just standing there and neither greeted me or acted like they knew how to provide a great customer service experience. Missed opportunity.
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January 2024 by Kimberly Wagner
I love going to JCPenney‘s and getting pampered having my hair dyed cut in the stack. There’s always nice and pleasant.
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December 2023 by Hank Tuipala
One of the best spots for Big and Tall Men's apparel
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December 2023 by Yvette Romero
Gabe was awesome!
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December 2023 by Rosario Munoz
Here they serve you very well, I really liked it and I found what I needed.
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November 2023 by David Camacho
Good space!