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“I booked an appointment the day of my visit to terminate and return equipment. Arrived 2 minutes early and done within 5 minutes. Brian and the folks there are super friendly and helpful.”
“Very good customer service and fast speeds; some connection problems during rain.
Monkeybrains provided me with diagrams to show my landlord in order to get my landlord's approval for installation. They've been very fast to improve reliability during rainstorms and my connection is now improved with very fast speeds, but was still experiencing slowdown during rain/wind events this past season.”
“I came to the store today, I'm very happy to see that Alexa is back. I have been coming and paying my line here for almost 5 years during all that time she is the best person I have ever had during this time. It has one of the best customer services. He is very patient, his education and kindness are extraordinary. They should hire more people like that. Very good choice with her.”
“I had to reach out personally regarding the PAXIO on-boarding experience to say that I could not be happier with the extraordinary customer-centric level of care I have received throughout a busy workday today despite a few surprises along the way.First, Renae called me around 9:30 AM to let me know that the technician would need to prioritize a network performance issue over my 10 AM installation. We agreed to reschedule for mid-afternoon.Second, tech supervisor Jose called me around 1 PM to finesse the technician's exact arrival window. In addition, he promised to provide an extra credit on our account for the timing change inconvenience since we already received the first month free.Third, tech Yurny arrived around 2 PM nearly half an hour before the promised deadline and once buzzed into the building, patiently waited for our front desk person to return from a late lunch before coming up so he could collect the ISP closet key himself.Fourth, Yurny immediately completed a quick walk-through of our unit and honed in on our condo-level ISP closet. After a quick trip upstairs to the central ISP closet on the 4th floor, he came back down and completed a successful speed test on his Macbook showing symmetrical speeds in the ideal ~950 Mbps range.Fifth, Yurny patiently waited while I rebooted my routers to restore our network to active broadcast configuration while completing my own speed tests before he departed. On his way out the door, he shook my hand and gave me his cell number if I encounter any issues going forward.Could not recommend more highly! You won't regret giving PAXIO your business!”
“Today I came to boost and the Honduran woman was there. I love coming here. She doesn't let you leave without a solution, she has enormous patience and always gives you the best offers. Thanks Alexa”
“This store is one of the better served stores in the Bay Area i had a mix up issue from a store in another location and they fixed it right away ! Cynthia took her time and patiently navigated through things really smooth and made sure we left the store satisfied and ready to use our new phones ! I’m glad to have great customer service by her because it just shows how a person can put themselves in your shoes and help you get things back on track with the same spirit showing us that just as much as it matter to us toFix the problem it matter just as much too her too this is myFavorite store now and she help me fix myScreen protecter that the last store didn’t do so well with im glad i choose this location today !”
“I was a client of CrossLink for almost 5 years. Clark (the owner) responded almost immediately to any of my questions and always provided quick solutions. I moved to a new location that CrossLink doesn’t service so unfortunately I could not continue receiving their service. I recommend their business 100%!”
“Telexpress has amazing service, I always go there to get my phone cases, my chargers, I love their products. They also have beautiful bracelets too with a reasonable price.”
“On February 26th I had come into the store to get help with a very stressful situation and Cecilia, Jacob, and Lamar all did such an amazing job with making me feel like a valued T-Mobile Customer. I am absolutely grateful with the help and service you all delivered to me that day.”
“Love this place everyone is ALWAYS so professional and courteous to the kind to all of their customers. I definitely would recommend this place to ALL of my family and friends.”
“Made a 3pm appt on a Sunday just 2 hours earlier and arrived as the only customer in the store. Glenn was working and provided exceptional service. His ability to be helpful, friendly, and not pressuring was the perfect customer service balance. Highly recommend people visit him for new phones (I got the Samsung s24+) and hope his manager sees this value and new hires learn from Glenn.”
“Remarkable service. The team is exceptional and I give them a strong recommendation as a long time customer. One of the tech support Alan was exceptionally helpful today..so much so I felt a need to write this review.”
“tech exchange is truly a community lifeline for those who need access to technology to end the digital divide. they are honest and hard working and focused on providing the students of oakland and people to empower the community for greater tech accessibility. thank you for you vision and purpose of tech opportunity for oaklanders!!!!”
“I love the SERVISE their they treat you like family .and very friendly.i would anyday send PEPOLE to his store .outstanding .been a bost mobile customer for 6yesrs .thank you for your friendly service ...WILLIAM CAMPOS.”
“Jorge is an excellent employee. My 2 sons came in the store last week and he let them know that he could take care of their broken phone situation and to let me know . So I came in today and this guy rocks. He got my 3 line bill switched over to a 6 line bill with Wi-Fi internet and I am now paying like $500 less than i previously paid. And he got my 2 sons new phones. I can’t tell you how happy I was to be paying less money for more products and services. If I could I would give Jorge a thousand (1000) stars for his service. I will no longer go to any other T-Mobile locations. This location is my new home store.”
“I'd like to commend Jacky Rivera For her outstanding customer service. Her People skills are superb and she is definitely a credit to T mobile. Please be sure to reward this incredible employee in someway because we need more people like her not only a T-Mobile but on our planet. Thank you so much for taking the time to read this. One more thing, Jackie took all the time she needed to ensure that I had a understanding of what is happening with my account, and she explained it all in great detail, and answered every single question I had, and she even help me pay off my phone right at the store. Simply amazing!”
“Not that much I can expect from a cell phone company. That said, the folks here are all super nice very helpful and bent over backwards to help me. Christian is excellent. And help me numerous times to get some stuff resolved. Very rare in the mobile phone world.”
“Expert. Trustworthy. Reliable help. 2024 UPDATE As a small business owner I've used LMI's IT and repair services for over a decade. LMI is the only IT service I trust that works with home offices like mine. Worth my crossing the Bay for! Yes I looked around closer to home. One IT service, in my neighborhood, sold me a bad charger that fried my laptop battery. Not trust-inspiring-- if they got a charger wrong, what could happen with their IT? I had Internet , too, through LMI. Then switched to Sonic's high-speed fiber, *only* because Sonic reached my area with that before LMI did. LMI's now expanding their own high-speed fiber. I kept my LMI email boxes for years after. That gave me time to gradually, selectively migrate my business contacts over, and archive key emails. With that finally done, LMI's Support team walked me through my last steps. With the same generous, expert support I've always gotten from LMI. So glad to keep LMI's IT and repair services! And fully recommend LMI's high-speed Internet too. PRIVACY Both LMI and Sonic are stellar when it comes to protecting our privacy. No selling our browsing history, as most Internet Providers do. They don't even keep our emails beyond a few weeks or so. Plus they're independent, and staying that way!”
“IT A BUSY DRIVING AREA, as well as people with small store hangouts. They're very curtious, knowledgeable, friendly, and open except for coupons and break toward your ITT fee's. It also depends on the T-Mobile phone and location of services.Climate is like a miniature amusement park.”
10:00 AM - 7:00 PM
2992 E 9th St, Oakland
Internet Service Providers
“I had a great experience. The young man Murtadhd T was extremely helpful too. Courteous, and kind. I really can't say enough, patient. He is whom I think of customer service is like suppose to be. He cared. I really needed phone service because I found out my daughter's service was off. I had a medical emergency and had no phone service. Scary to say the least. Thank you Murtadhd T again you made my day.”
“I must say customer service there was on point as soon as I arrived and walked through the doors I was greeted and helped with quickly. That's what kind of service that I'm talking about. #You guys rock!”
“Loved their patience nd store manager trieu offered me wifi cheaper than comcast nd associates jesus and brandon helped me patiently with 2 new lines...best customer service in yearsssss....makes tmobile looks good”
“Danny was especially indescribably great, ON our side until long after we first left the store. He was the best cheering squad and magic maker I could even imagine ! !!”
“They are always very helpful. The wait was long but once I was hooked up with a person she got me on a new plan with the same money and more features, and recommended a phone with a great promotion. She also helped set everything up.”
“I was perate to buy a new phone, because my ancient iPhone suddenly decided to stop making outgoing calls. It just so happened that Boost had a special on certain iPhones, and this particular store had one left of the model I wanted. I rushed over to the store, not expecting anything beyond the usual lengthy, annoying process of buying and activating a new phone. I had seen that the store had a very low review rating, so I was prepared for the worst. Instead, I got great, patient, friendly help with my purchase, and skilled help with activating my new phone and migrating my info from my old phone. Over the two hours I was there, (my original phone was quite old, so uploading my old info was sloooow). there was a steady influx of customers, mostly colorful folks from the surrounding neighborhood. The owner Chris and Jeremiah, my sales person/tech guy, made a real effort to help each one of the customers in a kind. effective way. A number of the people who dropped in were just there to say hi. The place feels more like a friendly community center than a electronics store. I asked the owner about his clientele, and he said many were more friends than customers. He has been in business there since 1988, and he said, "We're the only one left (meaning a neighborhood gathering place), and I'll die here." Chris, Jeremiah and the rest of the staff are offering a true community service along with a peasant pace to buy a new phone or a honkin' sub woofer. 10/10 would buy from them again.”
Open 24 hours
267 8th St, San Francisco
Internet Service Providers
“Awesome provider. So happy to finally ditch Xfinity! I used to have ATT and I missed having symmetrical bandwidth. Installers were great. Gigabit DL is accurate, Upload is a little slower but it's a fantastic improvement (~600Mb/s). Only downside is no IPv6 support (in my area at least).”
“I would like to thank Mr Chaviye for his professionalism,patience,expertise and patience in resolving my problems with my IPhone. I would like to recommend him for an award for his outstanding performance! Thanks for giving me this opportunity! Satisfied TMobil Customer.”
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“I received excellent service here twice I the last few years. They politely, patiently and knowledgeably handled questions about phone configuration, billing and phone accessories. Each time at least one of the staff was very knowledgeable and was actively teaching the others. Lat week it was Sarbjeet ( forgive my spelling) who was expertly helpful. Weekday afternoons there was no waiting.”