Mobile Phone Accessories near El Dorado Hills, CA

“Laila was super courteous, kind, patient, and answered every question I had until I felt completely comfortable with my new purchase. I feel like she listened and went above and beyond with her assistance. Thank you Laila! ? I'm a happy customer”

“Verizon employee Hugo was the best! He was patient and went over and beyond to help me set up a new phone. This particular Verizon store has na amazing vibe and everyone is super friendly! I have not received this service from any other store!”

“Excellent customer service. I walked in and was helped in a matter of seconds. Jesus was so attentive, helpful and had a great personality. I always dread the up grade process when getting a new phone , but this was a no pressure, relaxed experience. Thank you Jesus!”

“03/18/2024

I recently visited the AT&T store located at 1860 Prairie City Rd Ste 200, Folsom, CA 95630, and was met with exceptional service by DJ, a store representative. My initial purpose was simple. I wanted to put a new SIM into my insurance replacement phone. However, DJ turned this visit into an invaluable service experience that far exceeded my expectations.

From the outset, DJ ensured I didn't have to wait long, demonstrating his accommodating nature. As we discussed my situation, it became clear that I had concerns beyond just the SIM card. Specifically, my Z Fold 3 had suffered crease damage from repeatedly opening it, a frustrating design flaw. DJ listened intently and then sprang into action.

He adeptly navigated my options, leading to the cancellation of my warranty claim for the Z Fold 3. His proactive approach didn't stop there; he also guided me through trading in my damaged phone for the new Z Fold 5, which has been redesigned to prevent such issues. DJ’s knowledge about the improvements in the Z Fold 5 was incredibly helpful, and he worked diligently to ensure I could get it with an affordable monthly payment plan.

The level of professionalism and expertise DJ exhibited was nothing short of impressive. He managed to transform a routine visit into a comprehensive solution that perfectly addressed my needs. I left the store feeling fully supported and satisfied with my new setup. For his outstanding customer service and deep understanding of product details, I wholeheartedly give DJ and the AT&T store in Folsom 5 stars. DJ is the epitome of what exceptional customer service looks like.”

“I can't say enough about this location. I had several phone issues, and Seth went over and above to make sure I had a working phone, even working with me 1.5 hours after the store closed. I received a defective phone from asurian, but Seth would not give up and kept trying to activate a phone that was defective. Seth worked on my broken phone to make sure it somewhat worked, so I would have a phone while 2nd replacement phone arrived. When 2nd replacement arrived, I did not hesitate to return to this location, and of course, Seth was there to help me with my new phone, and even Johnny jumped in to assist during times they became busy. These guys are awesome. I refuse to go anywhere else. Thank you so much. They are so knowledgeable and patient. This location will be my go-to for new phones or phone issues.”

“Highly recommended, been going to them for years. Nice selection of things and great prices. They know how to repair phones within an hour which is great to drop off phone, go shopping, and come back to a repaired phone. Very friendly and would go back again when needed”

“Went in an hour before closing today and was able to get a brand new phone, everything transferred and all my accessories put on all within the hour. The rep was extremely nice and helpful- wish I would’ve gotten his name. He made the whole process feel smooth and easy.”

“I am 65 and NOT Techno savvy !! Arsh took the time to help me even though my phone was 15 years old so it was not supported by the modern apps.. He did not have the phone in stock so I gave him my number and he called and texted a couple days later to say it was in. I went down and he worked for a very long time trying to get my info out of the old phone, while helping other customers. He GOT IT ALL !!! I am VERY SATISFIED !! THANK You Arsh,
Cliff K”

“I have been a loyal customer of Metro By T-Mobile in Orangevale, CA, for over a decade, and I cannot emphasize enough how amazing this store is! As a tech enthusiast on a budget, I am constantly on the lookout for the best phones with top-notch features, and Metro By T-Mobile has consistently exceeded my expectations. One of the standout features of this store is their commitment to offering quality phones that match my preferences without breaking the bank. Asif, the owner, is a true expert in his field and goes above and beyond to find me the perfect phone within my budget. I've always been amazed at how he manages to recommend phones with the best bandwidths, superb cameras, and impressive features while keeping the prices well within my financial comfort zone. The phones I've purchased from Metro By T-Mobile have all stood the test of time, lasting for at least 2+ years each. I have never encountered any significant issues with the devices, which is a testament to their dedication to selling only the highest-quality products. Besides their exceptional selection of phones, the store also offers screen repair services, adding even more value to their already impressive offerings. Knowing that I can trust them with repairing my phone's screen is a great relief, and it reflects their commitment to providing comprehensive services to their customers. The customer service at this store is second to none, and Asif's extensive knowledge of cell phones is invaluable. His expertise and passion shine through every interaction, making the buying experience smooth and enjoyable. I always feel well-informed and confident in my purchases. Moreover, the monthly service prices have consistently dropped each time I've purchased a new phone, which is a fantastic perk of being a loyal customer. Metro By T-Mobile truly rewards its patrons, making the whole experience even more delightful. One aspect that particularly stands out for me is the exceptional picture quality and outstanding connection that the phones have delivered over the years. Whether it's capturing memorable moments or staying connected with loved ones, Metro By T-Mobile's phones have consistently delivered a seamless and high-quality experience. In conclusion, Metro By T-Mobile in Orangevale, CA, is an outstanding store that deserves all the praise it can get. With Asif at the helm, the store provides exemplary service, an extensive selection of budget-friendly phones, and an unmatched dedication to customer satisfaction. If you're looking for top-notch phones, superior customer service, and great deals, look no further. I wholeheartedly recommend Metro By T-Mobile to anyone seeking a fantastic mobile shopping experience. I love this store, and I'll continue to be a proud customer for years to come!”

“Lexi was fantastic! We told her what we wanted, she clearly stated our options, and after making our decisions, she got us taken care of and out the door in record time. All while seamlessly serving another customer at the same time. We chose to drive the 45 mins to this location after a terrible experience at our local AT&T store and it was well worth it. Thank you Lexi!”

“Was the best experience I’ve ever had with a phone transaction. Especially switching another carrier. But this was seamless and also they took the time to explain how and what he was doing and told us we could save 50 per month by doing a simple thing with my account. So over all I would deal with anyone else again.”