Mobile Phone Accessories in Folsom, CA

“Highly recommended, been going to them for years. Nice selection of things and great prices. They know how to repair phones within an hour which is great to drop off phone, go shopping, and come back to a repaired phone. Very friendly and would go back again when needed”

“03/18/2024 I recently visited the AT&T store located at 1860 Prairie City Rd Ste 200, Folsom, CA 95630, and was met with exceptional service by DJ, a store representative. My initial purpose was simple. I wanted to put a new SIM into my insurance replacement phone. However, DJ turned this visit into an invaluable service experience that far exceeded my expectations. From the outset, DJ ensured I didn't have to wait long, demonstrating his accommodating nature. As we discussed my situation, it became clear that I had concerns beyond just the SIM card. Specifically, my Z Fold 3 had suffered crease damage from repeatedly opening it, a frustrating design flaw. DJ listened intently and then sprang into action. He adeptly navigated my options, leading to the cancellation of my warranty claim for the Z Fold 3. His proactive approach didn't stop there; he also guided me through trading in my damaged phone for the new Z Fold 5, which has been redesigned to prevent such issues. DJ's knowledge about the improvements in the Z Fold 5 was incredibly helpful, and he worked diligently to ensure I could get it with an affordable monthly payment plan. The level of professionalism and expertise DJ exhibited was nothing short of impressive. He managed to transform a routine visit into a comprehensive solution that perfectly addressed my needs. I left the store feeling fully supported and satisfied with my new setup. For his outstanding customer service and deep understanding of product details, I wholeheartedly give DJ and the AT&T store in Folsom 5 stars. DJ is the epitome of what exceptional customer service looks like.”

“2/9 - UPDATE: Change my review to a 5 star since I was contacted by customer service and all my issues was resolved. I can't believe this company did this. I'm lost for words. You can read my issues below, but at the end they took care of their customer and I will be back to do business with this company.Be aware of hidden fees at this location. They don't tell you about it. I just bought 7 items from this store and realized afterwards of the hidden fees and activation fees that I was not told about. $39.99 for phones and $24.99 for tablets and watches are the hidden fees and will be charged in the store. Activation fee is $35, which will be on your bill next bill. I was also told watches were $5 a month, which now I have realized the plan is $10.1/3 UPDATE: This just keeps on getting worse. On all my trade-ins I was told I get a $800 credit, now I'm realizing on one of the lines I only got around $400 because it was an older phone.1/3 Update: I emailed the corporation per there request.2/9 - Changed my review to a 5 star. I got an email from their customer service and they took care of everything. I got refunded for the store charges and all the other errors. I will continue buying from this company.”

“Lexi was fantastic! We told her what we wanted, she clearly stated our options, and after making our decisions, she got us taken care of and out the door in record time. All while seamlessly serving another customer at the same time. We chose to drive the 45 mins to this location after a terrible experience at our local AT&T store and it was well worth it. Thank you Lexi!”