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July 2024 by Rebecca Green
We went to upgrade two phones. Kenneth, our sales associate was AWESOME!! Efficient and super nice!!! If I could rate him higher than 5 stars I would:)
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July 2024 by Harald Leventhal
I would give them 5stars but Verizon as a corporation makes that impossible - they can be so difficult to deal with. That said, I have been a Verizon customer for 4 years (owned a GTE wireless phone back in the day) and this is the only store in driving distance form out North Berkeley home that I will go to. Staffa re generally helpful, well trained, knowledgeable and responsive. I like to buy my phones in person and I have purchased a number of phones here over the years for my business. I used to also go to the Berkeley store but it is a licensee now that can't be trusted. Of the major cell companies, Verizon is imho still the best though their nickle and diming does get to me sometimes.
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July 2024 by Sam Raven
Ken was friendly and helpful, everything went smoothly
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July 2024 by Lupillo Hernández
Bad service, they are not friendly at all
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July 2024 by Jason Tover
Absolutely terrible service. I'm typically easy to please when it comes to shopping. Big boy in the store was absolutely horrible. He lied about having no samsung watches even though I was open to any type. I honestly believe he didn't want to walk to the back and was completely willing to lose the sale. He speech was labored and lazy as could be. P.s tuck your tummy back in next time brotha.
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April 2024 by Eric A.
I Was blatantly lied to about my plan, and am getting a over $400 bill that I've spent over 3 hours trying to get reversed. I've been told 4 times that It'll be handled today. It's been over a week. I will never get another Verizon phone again and am starting the process of switching to TMobile.
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April 2024 by Michelle T.
Great work Verizon El Cerrito Plaza! Appreciate Otis' expertise getting my new iPhone 15 working when no one else could do it. I had been to 3 other Verizon stores and they told me my phone was faulty. Otis sought out the right people to get it activated. He was patient and made sure my son was entertained while we were waiting for the phone to get activated.
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April 2024 by Me Y.
Chiming in to agree with all the negative reviews, with the caveat that this store was one of the reasons I HAD maintained my Verizon plan, knowing it HAD great service and knowledgeable staff. OMG have things changed there! Despite my appointment being made by a CORPORATE employee, they refused to provide the service that CORPORATE said they would. Is it my fault that there is an issue between this store and their corporate office? Nope. That is their problem to solve. Anyhoo, they rolled their eyes then refused to provide necessary service to someone who was obviously struggling with a simple tech issue. It would have taken them 2 minutes to fix the issue. Seriously, they chose to lose a customer (and one with a big mouth, hence this review) for likely +20 more years. (I can't tell you how many people I've sent to that store in the last +15 years. NEVER AGAIN.)
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April 2024 by Jeanne S.
Five stars for well deserved excellent service reviving my six year old i-Pad Pro now set up to use all the new technology out today. Verizon has ideal cellular alternatives for Richmond residents facing WIFI problems or landline issues.
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February 2024 by Jose S.
I've received excellent results in this company. From researching to getting my own product. The personnel is very knowledgeable, respectful, and highly professional. I am very impressed with their ability to provide the best service possible.
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February 2024 by L W
This review is primarily for Alexis. I had a really bad experience with my phone yesterday, and I had already been to Best Buy and the Verizon store in Pinole. They could not help me, so I was sebt to the store in El Cerrito. Alexis immediately started helping me, and had me all set up. I ended up having to come back due to my own issue, and she once again helped get me all set up. Thanks so much to Alexis for her help on what was a very traumatic day for me.
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January 2024 by Fatma M.
they dont know how to do anything. they give wrong information. they make you wait a long time for no reason. pointless
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January 2024 by L
Staff will just sit on their phones with their AirPods in for 30 min while multiple costumers are waiting. I would love to work there and get paid for scrolling on my phone! Let me know if you’re hiring.
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November 2023 by Benjamin Remington
The staff is helpful enough once you finally get assistance. That said, they are always busy, they are always understaffed, and the wait is always ridiculous. There are only so many phones I can poke at to keep myself entertained while I wait. If I can possibly do it online you can bet that I will.
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October 2023 by Ben Raphael
Hats off to the store manager Cameron for fixing a really complicated account issue for me. I was pretty doubtful to be honest, but he kept his word and made things right. Outstanding service that went way beyond my expectations for a Verizon shop.
