Express Factory Outlet is known for offering great deals and solid, quality products that fit well, including items for slender body types. Customers find excellent customer service, with employees happily assisting, helping to sign up for rewards programs for discounts, and even offering to press outfits. The outlet provides significant markdowns, where items are often marked down and then receive an additional percentage off, leading to a super sweet price at checkout. However, some shoppers note that you need to pay close attention as prices can sometimes ring up incorrectly at the register, with items occasionally overcharged or scanned twice, requiring a double-check. Despite this, many love going to this outlet rather than a regular store for the steals and the level of service, which they feel surpasses other retailers in the same mall. The experience can be a hit or miss, but the good deals and helpful staff keep customers coming back.
Walked in looking for a turtle neck. Granted, they’re out of season. I happened to walk right up to the manager, Christine. She happily assisted me showing me options she had! Also she graciously helped me sign up for their rewards program which gave me $10.00 off! I walked out with a nice sweater for my job interview... read full comment
October 2023
Honestly it's a decent place to shop. Just didn't have much for my trendy style
April 2023
Great styles and savings makes this location worth a visit
