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10AM - 7PM
2371 University Ave, East Palo Alto
Mobile Phones
“(Translated by Google) Very happy with the service today I went for a line and the representative Ricki was excellent(Original)muy contento con el servicio hoy fui por una linea y exelente el representante ricki”
“Mike was incredibly quick and professional. He communicated very effectively and made sure to honor the price he offered. Overall, great experience! Definitely will make sure to go to Gorilla Fix for any future fixes.”
“I recommend yall to go to this place . They not trick you at all , good price and good price . Mike the owner really helping a lot with fixing phones or laptop or iPad , I’ve been going to this place for years now if anything need to be fix with my phone or iPad and he will do it and finish the same day . I’ll go back again and again and again……”
“I went to two att store before this branch, and both made me nervous. Rude, ignorant staff, until I found this. The reviews they get speaks to itself. The lady who helped me was super, hands down best employee att stores has.”
“I came in today because I wanted to switch back to Cricket after having a horrible experience with another carrier. I'm really glad that I came to this particular Cricket location. Bowen, the sales rep who helped me, was very nice and extremely patient. Since he was there by himself, training a new hire, he had to deal With a couple of customers at the same time. There was an older lady who came in and not tech savvy, like me. He was so patient and kind to her-even showing her the parts of her phone. On top of that, he also had a good sense of humor. I've been to a couple of Cricket Wireless locations and both times I've had a good experience. Thanks for knowing how to take care of your customers, Cricket Wireless!!!”
“Evelyn, who was assisting me, was courteous, polite and if I may say, impeccablely dressed. Her accumen in smart clothing and colour coordination together with an impeccable eye for jewelry of the most limpid green azure only showcase her sales business ethic of professionalism and caring approach. If you do anything with this next fiscal quarter, you'll make her regional manager with a salary to afford her good taste and smart fashion sense !”
“I’ve just visited once but the service i received today was terrific. Kali answered all of my questions and helped me to wade through the various phone upgrade options that were available to me.”
“This store has the best service in the Bay Area. Everyone is welcome to come here to experience their service. Every service staff is very enthusiastic and the service is very considerate. It feels like you have checked in to visit a tourist attraction.”
“This is one of the better ATT locations. Sebastian was very friendly and efficient. There was a relatively long line but he stayed on top of it. I recommend coming here if you ever need to visit an ATT branch.”
“I needed to replace a broken back glass on iPhone 13mini and searched for a place where I was going. As soon as I walked into mall I found this kiosk and asked how much they charge for this service. First, he asked what color is needed- it happened to be a match for my iPhone! It took about an hour and I was satisfied with the work.”
“Angel and Fernando were beyond helpful they helped me so much and had amazing customer service the best experience I’ve had at this location definitely will be coming back!”
10AM - 7PM
3227 Middlefield Rd, Menlo Park
Mobile Phones
“Thank you Sandra, very kind for your help, I know that you were with your family buying food, but very kind that even though you were not during your work hours but with your family, you still helped me with my problem on my phone, very kind and a good employee, they have cricket because he loves his job even though he is not at work he is still kind and helpful”
“I’ve been a loyal customer for many years and I went in person to upgrade my iPhone. I was dealt with so many issues trying to return my phone. Alexa was dedicated to providing the best customer service. I went to this location many times to resolve the issue, I was so impressed with Alexa’s knowledge about the issue. It was a very stressful situation for me and the help that was provided to me I can’t thank you enough.”
“Thomas took so much time to help us improve our back up systems, get us discounts and teach us new tricks since we are so bad with tech. He was incredibly helpful, patient and kind!”
“I walked in today needing a screen replaced on my Samsung S20+ and Roman was able to accommodate and repair my device in less than 30 minutes! How do I know this? Well, he personally walked to the cafe next door, where I was having lunch with my son, and let me know that the device is ready! Incredible service & fair prices - highly recommend Roman and his expertise.”
“Great place.Richard was amazing with helping me pick a new phone and I saved $1k.Aman equally amazing helping me finish the set up, even put my cover on. Definitely will go back and recommend ?”
“Maribel is the best here great customer service every time I go in always leave a happy customer every time I need an upgrade or accessories..... thanks maribel you rock !!!!”
“I just recently joined AT&t I give five a stars for stores staff. Very nice people willing to help I give only one star or zero star to AT&t online people it takes forever to talk to someone most of them they don't have any knowledge I recently ports my phone from cricket to AT&t which activation and trying to get the my voicemail to work it took me 10 hours. Lots of time get disconnected the waste of too much time when you call them I wouldn't recommend their service. Because it's too much waiting when you call them even if you try to use their app, it's very hard to talk to someone right away”
“Ethan was so friendly and helpful he sat with us for a long time until we were happy and sure of what we were getting and how much it costs. He was extremely knowledgeable and knew his stuff. He even helped me activate features i didnt know I had. When I need help again he's definitely who I'm going to. Edit: I realize I had to go to CVS in 20 minutes and he hurried so I can go and I made it Ethan's a real one”
“Excellent service!! I recently went to get a new phone line and they treated me very well and very kindly, many thanks to Jakeline and Cinthya for their incredible attention.”
“We've gone a few times to fix our phones or have batteries replaced. They are quick and gave me a great price to fix my charge port and change the battery. I wish I could give them more business”
“Okay, THIS is the place you want to go! Good service, good selection, and good prices. :) Try 'em out! You won't be dissapointed. Wether you're going in for papers, smokes or pipes/water pipes, this place has you covered!”
“Great little shop. More so Fantastic Customer service! Hard to find these days. Got hotspots for my phones and cellular for ipad. Everything worked like magic and they also helped to save some money. This is the cricket wireless location to go! Thank you!”
“Took my bose mini link speaker into fast repair for battery replacement , owner was both honest and very helpful in checking my charger and found it was my charger not the battery. He spent a lot of time with diagnosis and even re-screwed the battery back in which required a special took. Definitely recommend and will use service in the future.”
“I’ve been visiting T mobile stores on and off since I have had parents visiting and we need a temporary connection. I’ve always had positive experiences at the store but this one stood out.
The staff was professional, courteous l. But they helped me find a good plan on a budget and gave me the options i needed to decide quickly. Execution was quick as well. Overall can’t ask more. Thank you! ?”
10AM - 8:30PM
1001 Metro Center Blvd, Foster City
Mobile Phones
“Shout out to Matt and Veronica for helping us! Matt was extremely friendly and helping initially answering all questions and details regarding the phone plans/ promotions. Veronica was there after Matt left to help us thru out the entire process to make sure our switch over was effortless. She was very patient and made sure we got everything we needed done!”
“I scheduled an appointment here for 7:00pm to have my numbers switched between two new phones. I chose this store because they were open until 8pm. When I arrived, there was a customer being helped by a young man, Jose, I believe. By 7:15pm, the first customer was still being helped and three more customers had gotten in line behind me. It was clear that some would not get help before they closed. With the closing hour coming soon, Jose professionally handled the waiting customers and was able to successfully get my phones switched while also helping the other waiting customers. In what would normally be a stressful situation, Jose kept a welcoming and friendly attitude. We all actually chatted with each other while Jose took worked hard for us. Over all great experience. Will gladly drive out of my to go this store versus the closer one to me. Thank you, Jose.”
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“Great service. Fast. Efficient. Friendly. Prompt. Courteous. No heated add on options. No upselling just a utility service. No lines except to pay the bills with cash customers.”