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10AM - 7PM
2371 University Ave, East Palo Alto
Mobile Phones
“(Translated by Google) Very happy with the service today I went for a line and the representative Ricki was excellent(Original)muy contento con el servicio hoy fui por una linea y exelente el representante ricki”
“Fast, friendly and affordable. Very polite guy . He fixed my cracked screen within minutes. Ive since had issues with my photos/videos so I plan I heading back . I highly recommend this place”
“The service representative was knowledgeable of the issues, very helpful, and answered our request quickly. He was polite, friendly, and very efficient. We just switched to AT&T, and we had a good experience doing it, which confirmed our decision to switch.”
“I came in today because I wanted to switch back to Cricket after having a horrible experience with another carrier. I'm really glad that I came to this particular Cricket location. Bowen, the sales rep who helped me, was very nice and extremely patient. Since he was there by himself, training a new hire, he had to deal With a couple of customers at the same time. There was an older lady who came in and not tech savvy, like me. He was so patient and kind to her-even showing her the parts of her phone. On top of that, he also had a good sense of humor. I've been to a couple of Cricket Wireless locations and both times I've had a good experience. Thanks for knowing how to take care of your customers, Cricket Wireless!!!”
“Evelyn, who was assisting me, was courteous, polite and if I may say, impeccablely dressed. Her accumen in smart clothing and colour coordination together with an impeccable eye for jewelry of the most limpid green azure only showcase her sales business ethic of professionalism and caring approach. If you do anything with this next fiscal quarter, you'll make her regional manager with a salary to afford her good taste and smart fashion sense !”
“I’ve just visited once but the service i received today was terrific. Kali answered all of my questions and helped me to wade through the various phone upgrade options that were available to me.”
“This is one of the better ATT locations. Sebastian was very friendly and efficient. There was a relatively long line but he stayed on top of it. I recommend coming here if you ever need to visit an ATT branch.”
“This store has the best service in the Bay Area. Everyone is welcome to come here to experience their service. Every service staff is very enthusiastic and the service is very considerate. It feels like you have checked in to visit a tourist attraction.”
“Angel and Fernando were beyond helpful they helped me so much and had amazing customer service the best experience I’ve had at this location definitely will be coming back!”
“I needed to replace a broken back glass on iPhone 13mini and searched for a place where I was going. As soon as I walked into mall I found this kiosk and asked how much they charge for this service. First, he asked what color is needed- it happened to be a match for my iPhone! It took about an hour and I was satisfied with the work.”
10AM - 7PM
3227 Middlefield Rd, Menlo Park
Mobile Phones
“Thank you Sandra, very kind for your help, I know that you were with your family buying food, but very kind that even though you were not during your work hours but with your family, you still helped me with my problem on my phone, very kind and a good employee, they have cricket because he loves his job even though he is not at work he is still kind and helpful”
“I’ve been a loyal customer for many years and I went in person to upgrade my iPhone. I was dealt with so many issues trying to return my phone. Alexa was dedicated to providing the best customer service. I went to this location many times to resolve the issue, I was so impressed with Alexa’s knowledge about the issue. It was a very stressful situation for me and the help that was provided to me I can’t thank you enough.”
“Thomas took so much time to help us improve our back up systems, get us discounts and teach us new tricks since we are so bad with tech. He was incredibly helpful, patient and kind!”
“Aman was super helpful and gave superb service. Was very patient and professional even for troubleshooting. Will come back definitely and refer to anyone looking for excellence in the industry.”
“Maribel is the best here great customer service every time I go in always leave a happy customer every time I need an upgrade or accessories..... thanks maribel you rock !!!!”
“I just recently joined AT&t I give five a stars for stores staff. Very nice people willing to help I give only one star or zero star to AT&t online people it takes forever to talk to someone most of them they don't have any knowledge I recently ports my phone from cricket to AT&t which activation and trying to get the my voicemail to work it took me 10 hours. Lots of time get disconnected the waste of too much time when you call them I wouldn't recommend their service. Because it's too much waiting when you call them even if you try to use their app, it's very hard to talk to someone right away”
“Okay, THIS is the place you want to go! Good service, good selection, and good prices. :) Try 'em out! You won't be dissapointed. Wether you're going in for papers, smokes or pipes/water pipes, this place has you covered!”
“Ethan was so friendly and helpful he sat with us for a long time until we were happy and sure of what we were getting and how much it costs. He was extremely knowledgeable and knew his stuff. He even helped me activate features i didnt know I had. When I need help again he's definitely who I'm going to. Edit: I realize I had to go to CVS in 20 minutes and he hurried so I can go and I made it Ethan's a real one”
“Excellent service!! I recently went to get a new phone line and they treated me very well and very kindly, many thanks to Jakeline and Cinthya for their incredible attention.”
“We've gone a few times to fix our phones or have batteries replaced. They are quick and gave me a great price to fix my charge port and change the battery. I wish I could give them more business”
“Very friendly and helpful. My Bluetooth went out and AT&T wouldn't even look at my phone. But fast repair fixed it and didn't even charge me. It turned out to be operator error.”
“I’ve been visiting T mobile stores on and off since I have had parents visiting and we need a temporary connection. I’ve always had positive experiences at the store but this one stood out.
The staff was professional, courteous l. But they helped me find a good plan on a budget and gave me the options i needed to decide quickly. Execution was quick as well. Overall can’t ask more. Thank you! ?”
10AM - 8:30PM
1001 Metro Center Blvd, Foster City
Mobile Phones
“Shout out to Matt and Veronica for helping us! Matt was extremely friendly and helping initially answering all questions and details regarding the phone plans/ promotions. Veronica was there after Matt left to help us thru out the entire process to make sure our switch over was effortless. She was very patient and made sure we got everything we needed done!”
“Great little shop. More so Fantastic Customer service! Hard to find these days. Got hotspots for my phones and cellular for ipad. Everything worked like magic and they also helped to save some money. This is the cricket wireless location to go! Thank you!”
“Prologue - Subscribed to a post paid plan. Was misled on the promo. Billing issues. Substantial miscommunication with T-Mobile support. Epilogue - Returned the phones and canceled the plan.However, this is the in-between. Turned up at this T-Mobile store with the above problem - I cannot fully state the exemplary service provided by some of the staff at this store.Jose is an absolute legend! A remarkable person who was extremely considerate, demonstrated exceptional comprehension of the problem and potential solutions. Above all has infinite patience! True rock star! He spent several hours with support on my behalf to have this issue sorted. The epitome of how customer support ought to be - and fundamentally how people ought to be, kind and compassionate. Go Bambi!Shout-out also to Kevin and store manager, Ashley. Similar experience different day. If you are still considering T-Mobile, and going into a store, this is the store you want to visit!”
“Now a days it’s hard to find people who are competent at what they do! Jeffery was a delight to work with and processed me in and out of the store very efficiently and quickly.”
“I had issues with a service I had purchase since October, I had requested help multiple times and no one seemed to really looked really into my problem even calling customer service wasn't helping me. I went today into the store again and Monika helped me out with a big smile and fix the problem I been having for months in less than 10 min. She's super friendly and immediately helps you out.”
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“Great service. Fast. Efficient. Friendly. Prompt. Courteous. No heated add on options. No upselling just a utility service. No lines except to pay the bills with cash customers.”