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May 2023 by Brandy G.
I am so sad I came on vacation and not one but TWO of my brand new dresses I bought specifically for my vacation had big holes!! Ladies check your clothes before purchasing smh!
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April 2023 by Andrea Nicklas
Have been going to this store for many many years. This is the first time I have gone in a while. The customer service was horrible. The girls working there left me standing waiting for a shoe size for about 30 mins while they changed the mannequin, put clothes back, and chatted with each other. They also did not smile seemed like they really didn’t like their job. I will not be returning after this experience.
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March 2023 by Marlene Gonzalez
Workers are very rude and stuck up. Customer service is terrible and needs a lot of improvement. Workers are not equipped to handle basic customer interactions. Lack accountability and want to assume I took a top from a two piece set when I went to try on the pants. When in reality, top was found dispersed along the racks from whoever else decided to remove it. Even then, still had the audacity to look me up and down and even try to peek in my bag from afar. Just overall extremely unkind and no mutual decency
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December 2022 by Candace D.
I used to like this store, went into the store for an outfit today and the two girls there had terrible customer service. I asked for help and you could tell the girl did not want to help me. She showed me one thing then walked away. The two girls there just continued to talk about their personal life and when I asked for something it was as if I was bothering them and interrupting their conversation.
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November 2022 by Nikki G.
Love their clothes . Great material and fast shipping. I saw their in store reviews and decided to make the smarter decision to order online (I'm short tempered) . I would love to shop in stores though. Hopefully they get their customer service in check
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October 2022 by Shannon F.
Bad customer service. Bad quality clothes. I bought a dress from here and it literally ripped As I was getting ready to wear it to a wedding! I called to ask for an exchange and they refused. Terrible service! At least offer an exchange.
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August 2022 by Wendy C.
I love this clothing store. Always so trendy and up to date with the latest styles. I totally recommend shopping here because not only is the clothes super cute-- the employees are very accommodating.
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August 2022 by Yvette A.
Went in for a quick trip and before checking out, I asked one of the girls if I could return since I wouldn't have time to try on. They said yes of course, that I have 30 days and would need the receipt. Sadly nothing I picked workout for me, went to do the return and was told I could only get store credit. After I asked and my husband asked if I could get a refund. Unfortunately got stuck with store credit, don't really like stores like these because they tend to be more focused on hitting their money goals for the day than costumer service. From the other reviews they have they should definitely work on their customer service more.
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July 2022 by Diana A.
This place is trash through and through . Some of the clothes are cute but it's swapmeet quality for quadruple the price. Aside from the clothes the customer service is horrendous. Everyone walks around with their nose in the air and a stick up their a*** I bought two dresses at almost 50 dollars each a couple of months ago. I didn't end up wearing either to the event so a couple of days after buying them I went back to return them. They don't do refunds and I couldn't find anything else I liked so I asked for store credit. My friend was with me and decided to take a picture of my receipt with the store credit because she knows I usually throw out receipts. The employee saw her taking a picture of the receipt and told us that in the event that we lose the receipt they can find it in their system using my name and phone number. Because of what she said I threw away the receipt. I went today shopped around a little and found a top and jeans to use my store credit on. After a couple of minutes of standing on the register the cashier finally went to charge me and I told her I wanted to use my store credit and let her know exactly what the previous employee had told me. Right away she started with a stank attitude saying there's no way I can use store credit without a receipt. I understand if that is truly their store policy but they need to make sure every single employee is well aware before they relay this information to a customer which is what I told them. The entire time she spoke to me in a gross condescending way accusing me of lying because according to her every single employee does know the policy. The owner then walked over and asked what was going on and I had to retell her everything only for her to have the same disgusting attitude. The entire time she was smirking and laughing and kept pulling out receipts to show me that it says store credit is not replaceable. I understood everything they were saying but they could have 100% made an exception considering the fact that I was only in that position because of one of their employees. She claimed to not have the capability to look up transactions which I know is a lie because I've worked many years in retail and if your system does not have backlog of transactions and store credit then you must only be using a calculator. They absolutely refused to help me out and treated me like the trash they are. Do not shop here with these rats. They stole $96 from me.
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July 2022 by katie s.
Don't go here, i went the other day and got body shammed. My friend tried on a white shirt then when i went to try on a white dress they told me white clothes cannot be tried on and looked at me up and down with attitude and laughed.
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July 2022 by Penelope G.
The store needs to update their hours, they close way earlier than what is posted on the door or on here and I've gone multiple times from a far distance. Waste of time
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April 2022 by Candie B.
I was greeted when I walked in, I was asked if I needed help by 3 different ladies, I had them take a dress in the last size off mannequin so I could try it in & they did, I was placed in the right order for fitting room wait which didn't take too long; the only negative is the clothes are so closely packed together hanging, I noticed some wrinkled dresses & clothes. Overall great customer service and almost top notch quality/selection.
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April 2022 by Sarah C.
I love the style offered here but I hate the exchange and return policy. "You have 30 days with a receipt to exchange only, no refunds" ... hate that... it's ghetto. can't shop at stores like this because 1. Im a mom, sounds crazy but I don't really ever get the chance to go return within 30 days, 2. It's just wack because what if I just want my money back and don't want anything else. So yeah sorry but can't shop here :( please change your policy to be a more welcoming store.
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March 2022 by Olivia Prieto
I went into the store with my granddaughter today to get shoes and outfits for a trip she will taking this weekend. We had such wonderful, cheerful, and helpful customer service from Kathy Perez that I just had to take the time to let you know about our excellent experience. Please thank Kathy Perez for us,
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February 2022 by Debra Mone
Today I was returning a pair of Boots I received for my Birthday. From the moment I walked in Irecieved such welcoming customer service Thank you so much to pownerand sales clerand sale's Clerk Brianna Ms L and the very jelpful
