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“Sharon provided exceptional service to me and my family at East West Bank. She was highly detail-oriented, responsive, and thorough in handling all our needs. Additionally, she was very patient throughout the process. Her professionalism and attention to detail made us feel confident and assured in all the services provided. We greatly appreciate both East West Bank and Sharon's help.”
“Love having Arrowhead Credit Union so close to home with this new location since I've been with them since 2010. Staff is very helpful and friendly as I expected with ACU. The office is a tiny bit tricky to find since it's at the rear corner of a large building. Hopefully this location will grow and move to the front of the building.”
“Their manager is a super nice lady. She is very patient and always explains things clearly to her colleagues. I think the people who work in this branch are very lucky! Their bank is not busy at all so you don't have to wait. staff is very friendly.”
“I am business customer and use this branch frequently. Minerva the branch manager, Aman the business banker and Geneses banker are all great people to work with and always ready to help any issue.. Love to go here and do business. 5 STAR+”
“I had a great experience with the personal banker Mao Shan Fang. She provided a Wonderful customer service, very professional and patient. She went above and beyond to help me and very knowledgeable. Wonderful experience at this bank.”
“I had a great experience with the personal banker Mao Shan Fang. She provided a Wonderful customer service, very professional and patient. She went above and beyond to help me and very knowledgeable. Wonderful experience at this bank.”
“Thank you Timmas Wang for a wonderful experience at Charles Schwab. Despite being really busy with multiple clients at one time, you seamlessly handled multiple situations with confidence and ease. You promptly deescalated a stressful situation and we were pleased with your professionalism and customer service. Thank you again Timmas!”
“alexis Alaniz is very friendly and thoughtful. i need a newest bill for CNY. and she is really go through her drawer and got the best bills that she can offer me. your action really truly is a great service. Thank you i appreciate you.”
“Very well taken care of today. Starting over isn't easy. I'm not irresponsible, just a lot of bad luck, and bad businesses that took me out. Other banks treat you like dirt because of their size, "they can". Ivan took great care of me here, and even got my dad interested in opening an account. Myself and my dad have had multiple accounts with other organizations, some for 30+ years, never have we been treated as well as we were today. Ivan, we'll be back because of you, for him when he's ready. I'll be a good, lifelong client, that's a promise.”
“ATM MAchine ON LEFT SIDE NOT RECORDING DEPOSITS 100%
Facts : Diamond Bar branch on the corner of Grand and Diamond Bar - I made a cash deposit of $800.00 on May 4 at about 5:55am the atm on the left side in the entrance lobby. After taking my cash deposit the machine timed out on me after showing my the bills I deposited.and reseted itself but didn’t give me a receipt and didn’t complete my $800.00 deposit. I called their resolution team immediately and was told i need to wait 10 -90 days for them to complete an investigation. This branch atm is experimenting with live customers. I have notice it is slow and the user interface is worst than before. What happened to improving it not making it worst. I have since gone to another Citibank to make deposits and noticed they have the original UI, so not all Citibanks are upgrading to the new unstable UI. I was told to ask for a provisional temporary fund until they conclude their investigation. Their Response : 10 - 90 So i asked them ( customer support) what happens if that money was for rent or credit card bills or utilities bills ? Who pays the late fee . They said you will have to work that out yourself. Their machine is faulty , they caused the inconvenience and its my fault for making the deposit ? Brand manager just smiled at me saying call the customer support on the back of the card , i can’t help you. I have been banking here for over 15 years both personal and business. Its not the first time nor the second time i have experienced this behavior from this branch. Maybe its the culture there. If you treat your customers rude they don’t have to work as hard as long as you have other customers that are making larger deposits. I know it makes no sense. I do my best to not go inside and make my deposits at the atm instead . If only this bank was not on my way to work ( so convenient) . Perhaps its time to try the other 3 banks in the same plaza. Its been over a week and still no provisional funding on the account. Why can’t they just count the money that day ?
Is anyone else experienced this ?”
“This review is only for a super nice banker named Tony at this branch. Recently needed some help with a correction on my account and had no choice but to come to the branch to handle the matter. Tony was the one who helped me. He was super nice, diligent, meticulous and very patient. The task was rather complex, and required ALOT of work on his part, he kept a very positive attitude and took the time to handle the work like a champ! He even had to make 2 phone calls to their central office, and he patiently did it with no complaints, was upbeat the whole time. He took care of everything beautifully and provided great service! 5 stars for him. Minus 1 star for the horrible parking situation at this branch.”
“This is by far the best location to do your banking done. Everyone is so friendly and helpful. They make sure you are taken care of and you feel like you are valuable to them. I go out of my way to go to this branch. Thank you to the amazing team at this location.”
Open 24 hours
1175 Grand Ave, Diamond Bar
Banks
“The Diamond Bar branch is outstanding - especially considering the migration/transition from Union Bank in March 2023. Rick Ngo, the branch manager, is so helpful and knowledgeable about the online interface and setting up HELOC and mortgage account alerts. Cindi Tong was especially helpful in processing my Plat+ VISA application. Please commend and thank the branch workers for their outstanding in-person assistance.”
“The Diamond Bar branch is outstanding - especially considering the migration/transition from Union Bank to US Bank in March 2023. Unfortunately the in branch computers do not mirror Customer Service phone/online support - so it takes a lot of calling - being on hold and transferring to get correct information. Cindi Tong was especially helpful in processing my Plat+ VISA application - they just do not have enough workers to handle intake and problems. Thank the branch workers for their outstanding assistance.”
“I go to boa around 9 am . It's not crowded The staff are Always nice. I highly recommend this bank Of course i if you go at lunch time and after 5pmEvery banks are busy The operating manager is always there to help you”
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“CTBC is a well know international bank. The staffs are very professional and friendly, especially Mahina Zhang. Also, compare to other banks, their interest rate is very good. Highly recommend!”