Cathay Bank

Most Recent Comments

• April 2023 by Ruth W.
  Their manager is a super nice lady. She is very patient and always explains things clearly to her colleagues. I think the people who work in this branch are very lucky! Their bank is not busy at all so you don't have to wait. staff is very friendly.
• March 2023 by Vicky H.
  Great customer service at this branch location. Representatives always welcome the customers with greetings and smiles. It is a very positive environment, and I've had pleasant experiences working with them. They are helpful and quick to address my issues and courteous. Highly recommended!
• December 2022 by Corey Chan
  I was in the Diamond Bar branch and the lady at the front desk( short hair) is really unpolite, bad attitude, rude. Treat customer like piece of junk, she should be removed from her position.
• January 2022 by Rebecca C.
  I don't have an account with Cathay but they were the most helpful and polite out of all the banks in the Diamond Bar area. Not only did they provide me with the information I needed, they were generous in sharing their red envelopes and providing step by step information I needed. There was very little wait time and they continually answered my questions to the best of their ability. Their customer service exceeds expectation.
• March 2021 by Julianna S.
  I don't have bank account in Cathay Bank. The reason is I feel Bank of America and Wells Fargo are more convenience locations in my area. After conversation with Maggie Truong, she provides excellent online customer service. She is very friendly and patient to explain the questions that I asked her. I will definitely planning to open new account and give her like for her service.
• February 2021 by 塞西
  I came to this branch and received excellent customer service from Fanny and Mengzi. They are really helpful and professional.
• December 2020 by Saite Z.
  Very professional team, know what they are doing and also have a passion for everything in customer service. I opened my debit card and checking account there today. Linda and Carol are really knowledgeable and helpful. They also gave me a chinese calendar as a new account holder.
• October 2020 by Po W.
  Five-star service ! I was shocked reading some of the neg comments posted bc we've rec'd only great service since opening accts here. Besides many of the comments go way back to 2011. This branch has undergone a management upgrade and change since then. Give them a break ! We've had accts at BOA and Citibank across the street, the usual nasty with them---long wait times, associates not answering their phones, high fees, etc. Cathay reminds me of banking before the industry became corporate conglomerates with indifferent service lacking any impersonalized touches. Cathay brings back personalized, friendly service the way banking used to be and SHOULD be. Carol and Summer at the front are ladies to ask for bc these ladies KNOW their stuff ! Everything is processed in a hurry and the manager at this branch location watches over everything like a hawk. INCREDIBLE ! I'd def vouch for Cathay cuz we've been with them for a while and never experienced any problems. If you're tired of long lines at the bank or fed up with banking associates not doing their jobs, you should give Cathay in D.B. a try. P.S.---Also, it's important to keep in mind BOA and Citibank have shortened their banking hours to closing at 4 pm now----gimme a break ! Can you imagine rushing to the bank at 3:30 just to beat the deadline ?! Cathay's banking hours remain unchanged with a 5 pm closing time with an added hour on Fridays. Great job, guys !
• September 2020 by Carol K.
  This location has great service and all the employee in this location is so helpful. You feel like a very special customer when you walk in and everyone has a smiling face. I really love this location !!
• September 2020 by Lisa Y.
  I really love this location!! It is so tidy, well stocked, and organized and the Employees are all so focused and friendly. Linda helped me today and she had a wonderful hospitable Ease about her. She assisted me with depositing my check quickly and was so fun and interesting to talk to too.Thank you to this Team for keeping the Flow of the Operation so Cheerful and Efficient!! I always look forward to coming back here because the Team Members are so consistently well trained in Professional Finesse and Quality People Skills
• February 2020 by Angela L.
  DON'T BANK WITH CATHAY BANK!!! Cathay Bank doesn't protect their customers when frauds happened. My father's account had 2 forgery checks issued, we filed a claim regarding the forgery, they did nothing, with any American banks, they will issue credit to you immediately while claim department do the investigation, the lady at the Diamond Bar office, refused to notarize for my father on the claim form, we had to get it notarized elsewhere then came back to submit the claim form. Then they did nothing, one month later, we didn't receive any acknowledgement or status letter, I called, they said the case was closed because the signature looked alike, even though my father told them again and again that he didn't write these checks, can you believe that? they chose not to believe the account holder's statement and did nothing to protect him. DONT BANK WITH CATHAY BANK XXXXXXX
• January 2020 by Dan L.
  This bank is solid, not sure what everyone is b***ing here about. The ATM is fine and this is a branch where people come in to do things quickly. Customers are expecting extravagant service because they treat bank branches as if they were some sort of resort. For the record , banks aren't mini hotels, they're outlets to do commerce.
• September 2017 by Wc H.
  Wish I can give it less than a one star! DO NOT have your home mortgage loan done at this branch. Your loan will be delayed. Terrible customer service and very unprofessional and irresponsible loan officers and even branch manager. They appear to be friendly on the surface, but when you really need their assistance, they are unwilling to help. 房屋貸款請勿必使用 Diamond Bar 的國泰銀行. 不專業, 不承擔責任, 不專業的態度!!!