9AM - 5PM
2171 Junipero Serra Blvd, Daly City“Fast service, courteous and an efficient banker. It took only 2 days to fund my car loan. Today the loan was funded. I was pleased to have experienced such a great car loan Thank Ashley for all the your help you done to keep me updated. I highly recommend Ashely for a great banker!”
“Due to my own inability to think well and a snafu with Social Security, I defaulted on my credit card payments. Instead of asking Patelco for help immediately, I waited and destroyed my credit. Ugh. Finally, I went to see Tony, the Manager, at the Daly City Patelco. He graciously helped me get my past-due account paid off and reinstituted my checking account. Tony never once shamed me or did anything negative. His only obvious goal was to help me. Wow. A Banker whose goal was and is to help a member of the Credit Union! I highly recommend Patelco to anyone looking for a small bank or Credit Union that gives personalized financial services. It makes both "cents" and sense!”
“The customer service in this branch is friendly and helpful. I have deposit fund problem and tried to deal with it but I couldn't got help from Fremont branch. When you don't have problem to deal with may not know which branch is helpful. I like to come to Daly City branch all the time, they are polite and put customer service first.”
“I want to thank the ladies at this back I came in Monday late around 4pm. To get my settlement check cashed. I didn't have a bank account , but my check was made out to them. They were able to get verified in a hour and I got all my money. I will definitely be back, I don't have a back account , but I may just try this place out. And they saved me the hassle of getting my money taken by the check cashing place.”
9AM - 5PM
321 Gellert Blvd, Daly City“Switched to this bank after dealing with horrible Chase for years. Shant helped me out and was super easy to deal with, quick and efficient. Anyone who walked in the door was greeted warmly, you can tell they really know their customers here. Would definitely recommend”
“Extremely helpful staff. When I visit other Branches they can’t solve any of my requests however Linda Wong (Manager at the Daly City location) has always done everything possible to give me detailed information and solve every question and issue I have. Thanks”
“Sandra ( I hope I am spelling her name correctly) helped me today . Oh my Goodness. She is adorable. So friendly, so kind. Very welcoming. I went there for the first time to just cash out a check and my interaction with her took almost 10 minutes. Because she wanted to make sure if there is anything else she can help me with my banking needs and she did . They are going to call me to help me with a loan . She deserves a promotion.”
Open 24 hours
495 Hickey Blvd, Daly City“Branch Manager Theresa Chew was so wonderful. She walked me through all the options of personal and business accounts and helped me prepare the paperwork in advance so that I only needed to sign the documents and shorten my time at the branch office. Personal banker Mark B. Canlapan has also been very responsive, quick and helpful with the preparation of the paperwork and getting the accounts open and activated as soon as possible.I can't speak to the other people at this location, but Ms. Chew and Mr. Canlapan were very professional whom I highly recommend.”
“Very good bank. Very very good bank. Plus they have the color of my father's country(red and yellow) Red :color of prime life. Yellow :color of the sun. And I am always welcome with beautiful employees. Denis victor Sanchez”
10AM - 5PM
495 Hickey Blvd, Daly City“Never had a problem with them yet, but I have seen suspicious people possibly scammers hanging around the ATM machines at this location stealing EBT funds and debit card information. Be careful!”
Open 24 hours
135 Serramonte Center, Daly City“Sandra ( I hope I am spelling her name correctly) helped me today . Oh my Goodness. She is adorable. So friendly, so kind. Very welcoming. I went there for the first time to just cash out a check and my interaction with her took almost 10 minutes. Because she wanted to make sure if there is anything else she can help me with my banking needs and she did . They are going to call me to help me with a loan . She deserves a promotion.”
9:00 AM - 5:00 PM
3 Serramonte Center, Daly City“Sandra ( I hope I am spelling her name correctly) helped me today . Oh my Goodness. She is adorable. So friendly, so kind. Very welcoming. I went there for the first time to just cash out a check and my interaction with her took almost 10 minutes. Because she wanted to make sure if there is anything else she can help me with my banking needs and she did . They are going to call me to help me with a loan . She deserves a promotion.”
“After reading the reviews of this location I don't want to go there. I was going to go there to get some info of my dads account if he still had an open or closed account but I figure to check them out for myself we will stop by today by 9am and will update this review once we see how they will treat us. To be continued...UPDATE:Went to this location about 9am and to my surprise I got immediate help, there was 3 workers there and I was able to complete my task in less than half an hour, I would say that the old reviews showing from 10 months ago it's possible that the workers that gave bad customer service are long gone or possibly have moved on out of this location but for this first time here I will say I had a great experience and was taken care of in a timely manor.”
“What a great banker Ms. Jocelyn Johns is. It is my first bank account in U.S. and she helped me with everything i need. She answered all my questions with patience and wisdom. She taught me how to setup mobile banking and gave me great advices for good credit score.Thanks mam, really appreciated it.”
9AM - 5PM
5 Southgate Ave, Daly City“Shotout to William at this branch. I went to Stonestown and Alemany branches today and no one was willing to help me. The employees insisted that what I need will take them an hour and they don't have time. My request was probably not William's responsibility, but as a teller, he made an effort and was able resolve it for me in less than 5 min.”
9AM - 5PM
326 Gellert Blvd, Daly City“Amazing service and knowledge by Nicholas Anderson, with the investment part of JP Morgan. We went to him for help in setting up some accounts and different suggestions for investment alternatives/strategies. He is very knowledgeable and spent a lot of time with us, and also followed up. We would definitely recommend him.”
9:00 AM - 5:00 PM
US Bank ATM, Daly City“Wonderful service here! I walked in and had to speak with a banker and the teller told me that she would let someone know I was waiting. A banker came up to me within 3 minutes! He was very nice and knew the answers to all of my questions. I came over from Citibank where the service was always terrible so this was a great thing to see! The banker, John, was very friendly and didn't mind the fact I had so many questions. My mother also accompanied me for this transaction to make sure I was doing everything correct and my mother was highly impressed by him. John explained everything thoroughly to myself and my mother about how the accounts work. So happy to be at U.S. Bank now! Thank you for the great service!”
9:00 AM - 5:00 PM
329 Gellert Blvd, Daly CityOpen 24 hours
33 Southgate Ave, Daly City“Recently, I was the victim of internet scam and the personal banker with the first name Joseph was the one who extended me an incredible amount of help and care. He provided the warning about being careful with wire transfers since they are unreversible. When I realized that I made an mistake with wiring funds to an unknown bank, I rushed back to the bank. Although I arrived a few minutes passed closing time, Joseph recognized me and opened up the front door and allowed me to place a report. Though the wire transfer had gone through, he directed me to call the Fraud Unit and by doing so, the funds were kept on a hold at the receiving bank. Then yesterday, Joseph called me to follow-up on my fraud situation. When I checked my accounts balance, I found that all the funds had been returned to my account. His professionalism and concern will be something that I will remember and hold onto for a very long time.”
“Amazing customer service! Wilma helped me and made sure I got to my appointment and also she was hilarious! And also the manager was great too! Overall, a great experience :)”
“Joseph in Westlake Bank of America is amazing. He helped my daughter sort things out with her problem. I would come here from now on if I had to do any transactions/ business with this branch . He is very efficient and professional as well as the other employees in that branch.I won't go to the Gellert branch anymore because Westlake customer service is way better than Gellert and look for Joseph. Thank you very much Joseph.”
“Elizabeth Alvarez was amazing putting a refinance loan through for my son and myself. I couldn't believe how fast he put it through and how nice and polite and helpful she was. I have been dealing with San Mateo Credit Union for many years, now, Monterra, of course, and Elizabeth was amazing.”