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“I used to work for a company that banked here and was responsible for making deposits. They were always courteous and helpful even when I came close to closing with a bunch to count.”
“Wonderful employees at the Benicia location. The security guard, Mike Jones, always offers a warm greeting, opening the door with a big smile. He is friendly, but also aware of everything in the branch. A rare combination of excellent customer service while being vigilant in his job. Thank you Mike!”
“I have been a member of this credit union for a number of years now and let me tell you, it reminds me of the way banking use to be. You know before everyone was being pushed out to the ATM and there was more than 1 Teller when you walked in. I don't know if it's the time I'm going in or what but I have NEVER had to wait any significant amount of time. Never more than 2 people in front of me and honestly, that is not often. The Tellers are all pleasant, Ms. Joyce is a sweetheart and the branch manager Mr. Campbell, OMG, he is amazing. It's like he literally knows everyone that comes in there. I think that's important because it's like he's taken time to know the members/customers. He is super pleasant, professional and has personally assisted me several times with my financial needs. This is a small branch but feels like a true community. Thank you Mr. Campbell for never being too busy to say hello or even give a wave if busy, it means a lot. You are your team are Awesome!”
“I can not say how much I have benefited from banking with Travis Credit Union. My credit has jumped over 80 points since working with Indira. She has been such a gem and supporter in my financial growth. I feel like she really cares.”
8:30AM - 1PM 2 - 5PM
1875 Arnold Dr STE 101, Martinez
Credit Unions
“Victoria was wonderful she got me refinanced on my hellcat I had an interest rate of 10% she got me a 4.39 Cutt my payments from 1068 to 781 and also got me a 2000 credit card along with another 40k approval for my secondary car for commuter ! Ask for Victoria when you go in she will take care of u !”
“Razan is amazing! She was so patient with me and answered all my queries with a smile. Razan also gave me a good financial advice! I have been going to this branch for a year now and everyone has been helpful and friendly, even their security guards too.”
“I was contacted by Amy in lending and was pleasantly surprised by her response to my previous review. We discussed my current situation and I am pleased with the outcome at this time. Amy went out of her way and above and beyond to reach out to me and was very understanding and helpful.”
“-- UPDATE 5/15/2023 -- So we got to the bottom of the issue and it appears to be my fault. Seemed like when I enabled auto-payment on the loan I needed to specify the number of payments that I wanted to process. Sadly my math was bad and I was 2 short, hence the non-payment. I received several emails and calls from highly motivated 1st NorCal executives determined to solve my problem which they did!”
“Beautiful Customer service. No one is perfect but they are very close. I just started and I felt like a lovable Family member. Dunkin Donuts was a great place to celebrate my being a new Member. No complaints yet. ?”
10AM - 5:30PM
1796 Tuolumne St, Vallejo
Credit Unions
“Travis Credit Union is a shining example of banking excellence! From their friendly and knowledgeable staff to their convenient and efficient services, every visit is a pleasure. The team at Travis Credit Union goes above and beyond to meet their customers' needs, providing personalized solutions and exceptional customer service. Whether I'm depositing a check, applying for a loan, or simply seeking financial advice, I always feel valued and well taken care of. Plus, their online banking platform is user-friendly and convenient, making managing my finances a breeze. If you're in need of a reliable and trustworthy banking partner, look no further than Travis Credit Union - they truly deserve every one of their 5 stars!”
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“Pros:Customer Service person was so nice and answered every question I asked very well.Cons: After approving my new car loan and walking into the dealership to close the deal. the car dealership tried to reach the bank on couple of occasions without any succes.I would have said the dealership was not been truthfull because they were trying to have me finance with them. but I had already experienced it myself for the last couple of weeks. trying to reach the bank was so tidous not to mention endless attempts trying to log into my own account all in the name of some merger or update. I eventualy went back in to finance with the dealership for my peace of mind.This was a horrible experience”