Truck Rental in Costa Mesa, CA

“Our phone conversations were always very friendly and helpful. The employees are always professional whenever I need their assistance on site. This is a wonderful, clean and safe location to store our belongings.”

“This place is much cheaper than the in-airport rental agencies, and I found it to be a quick and easy company to work with. No hidden fees. Giving it 4 stars because the shuttle wait is absurd. My family waited maybe 25 minutes before I got fed up and walked the few blocks across the street.”

“What can I say…this storage place is the absolute best!! 5 stars ⭐️. The reason behind my decision is because of the great low and competitive price on units, it has extended hours; which means that it’s accommodating to people who work late like myself. I also enjoyed the feature of being able to get my unit all online. I must say, that Jennifer and Michaels are both really great knowledgeable on their products and which unit and promotions would be best for my situation. That’s customer service is hard to find nowadays. Thanks for helping me in my transition to getting rid of things.”

“I had a reset Igor a Penske truck. Apparently the location was at a small one man office location in a suite of offices off of Birch and Mac Arthur. But there was an out of date directory, no Penske trucks in sight, no one answered at the office for Nagashi Inc. and come to find out this online reservation was lined up as a One Way out of state. WHICH WAS INCORRECT, I ended up reaching ABC RENTALS which not only answered the phone the guys was extremely patient to listen to me try to explain what was happening. I don't know about you , but these days most people want nothing to do with your problems. These gentleman said they had a rental of exact size they needed and could get me going asap. I got there in less than 10 minute and was very relieved and glad to have come to this little tiny location in my backyard and got the full on friendliest treatment. I HIGHLY Recommend ABC RENTAL for a no nonsense moving truck rental experience. Harry was great and the gentleman who answered my call was beyond patience and helpful for us. Thank you !!!!”

“called to reserve a van for my family coming in from out of state. as told that they were sold out but had a couple 12 passengers. Eventually got one reserved and David was very professional to when he assisted us.Would definitely check out!”

“Our reservation started out rough w Penske. Went to the location my rental was for on 5001 Birch St. Commercial building. No desk for Penske. Called the number on my reservation and was told, that location does not do local rentals anymore. They said I needed to call main number for a new location. Called Santa Ana location. They told me they only had 16' truck. I asked them to check for Monday or Tuesday the following week. disconnected. Called again. Disconnected. Went home frustrated. Called the newport blvd location and Juan hooked me up quick and easy. It was a pleasure to have experienced Juan's excellent customer service. He was smiling when I picked up and smiling even more when I returned the same day before close. As he had 7 reservations for the next day. 10 stars for Juan. United States”

“The check in was easy. Gave me all the info I needed and didn't try to update me. My return was fast, honest and easy. The staff I felt with was outstanding.”

“Exceptional customer service communications and Attitude with customers and Covid-19 protocols are in place .Thank you.Happy Holidays to All Excellent Employee's.Thee Counselor ?”

“The customer service at this location is terrible, the pricing is also not very good and the truth is the equipment is dirty but the fact is that is how it always has been. If you ask me U-Haul is a very challenging business to run. Could you imagine dealing with customers while they are in between homes. The fact that they're doing business with U-Haul is a sign that they are not able to afford a real moving company. I watched the customer service person deal with a person that damaged a truck. They were claiming that the damaged was already there and it was obvious to me that it was a fresh dent. The yellow paint from the yellow poll the guy hit was literally rubbing off the side of the rig. The reason for the five stars is because the people that work at this particular location are working really hard. Yes I think they need better management, yes the customer service people need to change our attitudes and yes I wish U-Haul would do something about the ridiculous pricing but the fact is that this type of business is negativity every single day so you have to almost feel sorry for the people that work here. Next time I will shop around more, I will look at their competitors and I will also make a reservation much more in advance if I have the opportunity because people are leaving California more than ever and U-Haul is busy like never before. Then you add to the fire the fact that employees don't wanna work, the governor keeps giving everybody money and you end up with what we have. A place that offers a service that we absolutely need but unfortunately has created policies and procedures that are challenging and difficult because the client is also challenging and difficult. That's my opinion anyways.”

“Rented a 5x5 k $58.)unit here for a few months . My friend recommended this place after he researched all storage places in a 10 mile radius. This place is a great deal but, the hours are not convenient. 9-6 So if you have a job 8-5 this place is tough. Sunda”

“The property is always super clean. The staff and management, Andrew and Anona are outstanding! I can not say enough about how fantastic my experience has been throughout the 8+ years I have been renting here. I've upsized, downsized, added extra units when I've needed to. I've rented U-boxes, Uhaul trucks of various sizes, when necessary for my changing needs. They make it easy to do for everything you might need. Transactions are easy and efficient always. They have plenty of self serve options on their App to make transactions anytime that's convenient for your schedule. You cannot find a better staff or facility to handle your storage rental needs, offering great support by everybody there. Excellent service!!”

“The experience I had at this location vastly differed from other reviewer posts. We rented a one way cargo van from them and from the beginning, they were very accommodating to both my mom and I. Van was clean, comfortable and topped off, exactly what we reserved. We had an extra charge that was immediately refunded once notified. ALL staff members were friendly and super patient with us. A+ and Thank You!”

“The check in was easy. Gave me all the info I needed and didn't try to update me. My return was fast, honest and easy. The staff I felt with was outstanding.”

“Moving college students in and out of apartments every year for summer months is a necessary evil and a tedious and exhausting exercise in patience and pockets. Last year we opted to rent a storage unit which was conveniently located right next to Uhaul’s rental location where we were able to pick up and drop off the truck within walking distance of one another.
We ran into a few technical issues related to security access points but Their employee Anona was very quick to walk immediately over to assist us.
Checking in and out and monthly payments made every part of the process very seamless and convenient and when we finally moved out last week, Anona once again Was incredibly helpful.
We moved out on the day of our monthly billing cycle which she was all too happy to speak with her manager about to ensure timely reimbursement.
Our storage unit was clean, and my only complaint is the inconvenience of lugging to a second floor location. However, they have lift elevators and provide plenty of assorted dollies for their clients on site in a rattly accessible and locked closet. Felt like our belongings were safely secured with four layers of protection From entry into the site to access to the second floor, and elevators and including of course, security cameras.
I highly recommend not only the company, but this particular location in particular.
I also recommend downloading the app for added ease where most questions and all reservations an account access can be made.
Shannon Karian”

“This is a great place to rent a Uhaul. I've rented a Uhaul from Manny three different times and he's always very helpful. Great customer service and dependable place to do business.”

“This place was wonderful! Liliana who helped us out was a treat! She was very understanding and very kind. When there was a complication with one of the dolly's they offered us something else for the trouble! Renting a 20' Uhaul is no easy task, but she helped us through start to finish! I would absolutely recommend them, they did a wonderful service to my mother and I.”