Smith & Noble is a leading premium choice for custom window treatments, offering a wide variety of coverings including fabric roman shades, woven shades, honeycomb shades, solar shades, drapery, wood blinds, and shutters. The company delivers unparalleled design service in-home, on-phone, and online, along with professional measure and installation. Reviews highlight that the overall experience and products are decent to excellent, with many customers very happy with the results. The sales consultants are typically described as friendly, professional, and well-prepared, giving constructive advice while honoring personal preferences and being conscious of budget. The professional installers work efficiently and with precision, and it is obvious they enjoy their line of work. The total turnaround time from design to install is often under four weeks. A key strength is that the company stands behind its products with excellent customer service, addressing issues even years after purchase. While most experiences are positive, some customers note occasional disappointments when a sales representative fails to follow through. Overall, Smith & Noble is frequently called a well-oiled machine, with many customers highly recommending them for their great quality and service, and for investing in high-end window treatments.
Lisa Bowles communicated quickly and expertly -- she went above and beyond -- fabulous customer service!
May 2023
Quality products and fabrics! Customer service is top notch. Loved working with Lisa Bowles. I will use Smith Noble again and again, once I save up a little money!
February 2023
Nikki Jacobs made it all happen. The shutters are definitely high quality. The process was unfortunately not straightforward, and the communication was lacking until Nikki took over and went above and beyond.
