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“Incredibly good service. Had been trying to solve a problem online for a long time, without success, as usual, but it was taken care of in less than five minutes at the store.”
“Isai was fantastic! He was able to fix my broken iPhone screen in no time, and for a fair price. Very friendly customer service as well. I will only be coming here for repair issues from now on!”
“Joshua and his team deserve more than 5 stars. Not only did they cut my phone bill more than $200 from my previous carrier, but they treated my family and I as people and not numbers. I highly recommend Joshua and his team for anyone that needs to switch to a better network and save money with the most updated devices.”
“Super happy they helped me with my phone since I had no service and they activated it for me. Soon and I get my email and information back. Visit this location. 1150 S Bristol st santa ana”
“I went to the store and got a new phone. They didn't have it in stock that day. So they ordered me a phone and FedEx delivered it. But porch pirates stole it off my porch. I called down to store and they hooked me up with same phone. 10 out of 10 recommend this store!”
“Anais upgraded my phone today and had my new phone installed with all my apps and information in less than five minutes! Super happy with service. Drive from Huntington was worth it”
“I have been using this shop for well over 7 years, so fast & convenient! One time I let another company fix my screen (because it was covered by my carrier) and of course they ruined the Face ID feature! Never again, I would rather pay out of pocket!”
“Fantastic experience with Sam. My wife ran over her iPhone and cracked the case. I called him first and Sam said it would take 15 min and the price was about $120 service included. He warned me the screen would be slightly different in color than the original, and offered a higher model for a higher price. It’s an older phone so I said no. I dropped off the phone and shopped for about 13 min and came back and he was already done. That was about 6 months ago and the screen is still working great. My wife did notice the slight difference in color (I couldn’t tell but I’m sure if it was my phone I would), but she has no complaints. I had a great experience and would definitely come back if I ever needed more iPhone help.”
“Thought I needed a new phone since it wasn't charging. Went to the Verizon store in Huntington Beach. Adrian the sales representative asked to exam the charger receptacle on phone. I said "OK, but I've tried it with multiple brand new charging blocks and cables without success". He plugged the phone into the charger located at the counter and the phone started charging ! I said "That's not possible!!!" Turns out that the low cost after market wall charge cables apparently do not exert the same about of pressure on the phone charger receptacle contacts as the higher end charging models sold in Verizon stores. Or the amount of gold on contacts is not enough to maintain a good circuit connection with a worn down phone receptacle ( The Samsung phone is over 6 years old. Hey, before you laugh, I'm 68 so give me a break LOL). The in store price for cable and wall charger block cost $39, which was expensive compared to the inexpensive 2 pack that cost $13 with free next day shipping on Amazon. Obviously there is a reason for the price difference: Manufacturing quality. Adrian could have easily not inserted counter charging cable all the way without me knowing and I would have no doubt bought a new phone. Adrianclearly demonstrated his honesty and integrity, which unfortunately is something you don't always experience from salespersons, especially if commissions or sales performance levels are involved. Even more so if the customer is a senior citizen. Adrian made my experience in a Verizon store, the best in over 20 years as a Verizon customer. Great job Adrian!”
“Great experience told them exactly what I need they set me with a perfect plan they explained everything I needed and discounts I could receive , amazing customer service Edgar is definitely there to help he let Angie set me up with the rest of my package deal and she was super helpful and great attitude seriously amazing experience. I read a review of some guy wanting to get a phone but he went there 30 min before they close that's a joke it takes more then 30 min just to activate a phone lol i would never do that people want to go home and enjoy the rest of there day.”
“Joshua was extremely helpful and patient with me while we updated my old note 8 to the ultra 24. The whole process was smooth and I am very happy with my purchase.”
“Went to here for get a new phone, the sales person Louis is very knowledgeable and helpful. His friendly smile make me feel very comfortable. Definitely nice experience.”
“They get it done right away. No repairs to large and the prices are fantastic. I recommend this place for those that are waiting for the next iteration of iPhone. If you have a cracked screen and need a new back will look like now when he's done for a fraction of the price.”
10:30AM - 6PM
1425 S Main St, Santa Ana
Mobile Phones
“(Translated by Google) They helped me transfer my information to my new cell phone, great service and a lot of knowledge.(Original)Me ayudaron a pasar mi informacion a mi nuevo celular, gran servicio y mucho conosimiento.”
“I love this store. Briana and Rasam were knowledgeable about their products. They clearly explained differences in plans to help me make an educated decision for me. I highly recommend the store on Alton and Jeffrey in Irvine.”
“I wanted to commend employee Klifton! ? It is seriously really hard to get good service these days! This guy was enthusiastic, helpful, energetic, passionate, and so very patient. He not only greeted every customer coming in, he greeted me by first name on multiple visits. He takes the time to make sure all your needs and questions are answered! This guy needs to be put in a managerial position!! Thank you for all your help, Klifton!! ?”
“Mr. JAY's service is very good, the experience is very good, there are many Chinese customer service, in short, the experience is perfect, the explanation is very detailed”
10AM - 7PM
442 W 19th St, Costa Mesa
Mobile Phones
“I cracked my Apple watch screen and brought it here to Tri. He was friendly, quick, affordable, and the watch came back to me like brand new! I would definitely recommend him to others.”
“Very patient customer service.
They answer right away and activated 2 lines almost immediately.Service works very well fast internet and calls without problems.
This company is very helpful to people who cannot pay high bills and still offer very good service.
I recommend to all friends and family porting all lines to Lexvor.”
“Jack the sales rep made the experience quick, easy, and pleasant. He helped me navigate getting a new phone and new line for my teen.The location was not overly busy. And my young child was entertained by the phones.”
“I had great service a this location anais went out of her way for me she is very pleasent great customer service I highly recommend to ome to this location if you want great service! ???”
“Can't say enough about Ryan, who dealt with several out-of-the-ordinary issues that I presented to him -- as well as a couple glitches in his own technical "toolkit" -- with exemplary patience and professionalism. He listened as I explained my situation and issues at a level far below his own, and offered all the options and alternatives/workarounds he could envision to get me to most cost-effective solutions.”
“Jake at the beach and heil store is awesome. He won’t be there for long because some company owner getting new phones will snag him up. Good help is hard to find. Unless Att pays him more”
“Yesterday I was helped by a person named Z! My grandmother had an issue with T-Mobile about calling out of state. My grandma doesn’t speak English so while I was translating, she was patient and very polite to us. Really helpful about guiding us through the plans and policies of calling out of state. Got an even cheaper price on the phone plan then what she was paying for with T-Mobile. Also we didn’t know some credentials as in her T-Mobile pin, email, or password, Z took her time and managed to gather all the information up to keep my grandmas old number without changing or switching it. Overall experience was great. If your reading this, thank you so much again Z”
“I came to see why my phone was acting up , turnd out its a new update and i left all the appa open in the bck ground , the lady here has a lot of patience by helping someone like me who really isnt tech savvy ... she gave me an umbrella”
“Jamie was so helpful and kind. He’s very professional and had and continues to have my best interest in mind! I won’t go to any other Verizon in Orange County but here! Go in and ask for “Jamie” you will be extremely impressed!”
“Great place to go get a phone and to pay a bill as well, and get accessories for the phone at a great prices. Great service and not to busy. I give it a thumb up ?”
“I worked with Shasha R to purchase a usb-c plug in. He was honest, direct, and showed his authentic personality. He knew the business and showed pride in his work. In fact, a lady originally ignored me, but he greeted me with a smile and was genuine. He’s a great representation of the Verizon brand and Victra. you should seek out his guidance whether it’s for Verizon options or for development within the company.”
“Super happy they helped me with my phone since I had no service and they activated it for me. Soon and I get my email and information back. Visit this location. 1150 S Bristol st santa ana”
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“Edy and Ari were both very up-front and thoroughly explained everything to me. They answered or found answers to all of my questions and made the switch of service providers easy. The only enhancement I would suggest for the store is to keep a better stock of colors in certain phone models. Other than that, great experience! The staff is excellent!”