Propane in Concord, CA

“The staff is very helpful and we're able to fullfil the services requested. Had a minor issue but they were able to help solve it and get me on my way. Left very satisfied with their service. Outstanding and quick. Thank you Alan and Nataly!!”

“Had a reservation for 3/26 at 9am for a 6x12 trailer. When I arrived, they didn't have the trailer and instead only had a 5x9 at 11a. The woman at the first desk said she meant to call me but to make it up she gave me a discount. When I switched the reservation for the next day, the manager (believe his name was Brodee) still offered the discount and the trailer rental was seamless with all the employees I interacted with. All in all, didn't start off well but their customer service and thoughtfulness more than made up for it! Will rent again from them for sure.”

“We didn't know what the regulations on how to install or where to pace a propane tank but we wanted it installed and be bought off by the County Inspector. We also were very limited in our places to put a tank. We saw a Suburban Propane truck on our road and gave them a call; and are we glad we did! A tank installation technician named RJ was sent to our home. He asked us where we wanted the appliance that used the propane. He was most helpful in not only the tank placement and the size but was available when the unit supply tubing was pressurized. He helped a lot!I am so impressed with this individuals knowledge that I have overlooked the phone and office staff. Each time I called I was greeted by a friendly voice and that of a human being! No leaving messages and hoping someone would return my call. We even received calls from them telling us of delivery dates and other helpful information. Most helpful. And they explained how their billing process worked.I cannot overstate how pleasant my experience has been and most heartily recommend Suburban Propane to anyone who needs their service! What a Team effort!Bud Harper”

“Had a reservation for 3/26 at 9am for a 6x12 trailer. When I arrived, they didn't have the trailer and instead only had a 5x9 at 11a. The woman at the first desk said she meant to call me but to make it up she gave me a discount. When I switched the reservation for the next day, the manager (believe his name was Brodee) still offered the discount and the trailer rental was seamless with all the employees I interacted with. All in all, didn't start off well but their customer service and thoughtfulness more than made up for it! Will rent again from them for sure.”

“Overall, we've had a good experience. The delivery drivers are a delight to work with. One distressing experience earlier in the year involved being billed for deliveries on both January 16 and January 19, but a ticket was left only for the January 19 delivery. It seemed very unlikely that deliveries had been made to us that close together. However, when I was unable to establish that the January 16 delivery was made to another nearby address, I went ahead and paid it. It took awhile to get it straightened out, but eventually you credited us with that payment by applying the amount against a subsequent bill. All's well that ends well, and going forward I hope to have a ticket left by the delivery driver each time.”