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February 2024 by Kat Vaino
Each year I have come in to file my taxes I have met supportive and incredibly talented staff. From support staff to tax filers, these folks really know what they are doing and have amazing energy and attitudes. Worth the peace of mind and ease. What a nice treat to give myself each year. Thank you and a special shout out to my tax filer, Suksham Barun, what a wonderful and helpful person with incredible skill. Amazing, thank you.
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February 2024 by Jeffry Mena
Shoutout to Elena Foster at H&R Block, she showed great knowledge about what she was doing and she made my tax process quite easy
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February 2024 by Kendra McMasters
Run! I wish I could give 0 stars. Do NOT trust these guys with your taxes. We started with them in September and it took over 2 months to even get our taxes (and dozens of unanswered calls) and then there were mistakes. I had to go in to the office to even get a response and completion (on the last day they were due), found yet another error and then the final version still contained the original error. I had to pay a real CPA to amend the taxes (and got a decent amount off what we were paying). After 6 weeks of constant pestering, I finally got them to agree to refund me and now, 4 weeks and 3 emails later, i was notified they have to start over and i "MAY hear from corporate". This is so ridiculous. I'm furious. There is nothing else I can do but email every single day to ask for my money back. I sincerely regret ever walking in that door. If anyone needs CPA recommendations, I have plenty now - save yourself the grief!
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February 2024 by Todd Stanley
Fast and efficient
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February 2024 by Robert Rodrigues
Just very easy!
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February 2024 by juanita rojas
Really fast quick and professional.
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October 2023 by Laura Rodriguez
Ive used H & R block for several years and its always a good experience. I like the virtual filing, it works out great.
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July 2023 by vicki johnson
This office post pone processing a simple amended return for nine months I had terrible terrible service I would not recommend anybody use H&R Block ever again I know I won’t!!!
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April 2023 by Dslr S.
Great customer service experience; while I ended up filing on my own Elena helped me with my 2022 taxes and I very much appreciated her time, efforts and professionalism.
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March 2023 by Carrie vanbreda
they have fun and fast people and they are friendly and helpful and understandable
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February 2023 by Mary Cissna
Ofelia Chang has delivered excellent peace-of-mind service as she completed my Taxes, explaining step-by-step details, leaving me a chance to ask questions when I need to. Totally worth returning each year!!
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December 2022 by Priscilla Borges
Not much to say except the gentleman who I had an appointment with was very helpful and I finally got my taxes atleast 5months after filing..
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December 2022 by Cathy B G.
I have been trying to reach the IRS because I didn't get my 3rd stimulus check. You have to call to book an in-person appointment, but after waiting 4 times for an hour each time at different times of the day and still not getting through, I was in Concord for a brake job and found Tom Daly at H&R Block.Tom was great. I didn't get my taxes done here (did them myself), and I've never been a customer at H&R Block. But today Tom took time to help me understand how to find the information I needed from the IRS, explained what to do to claim my stimulus payment if it hasn't already been paid out, and he even printed the forms for me to fill out for the IRS.Tom did all that, and I'm not even a customer.Actual customer service isn't easy to find sometimes, but Tom at H&R Block in Concord is an expert.Thank you, Tom!
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October 2022 by Sydney B.
Filed with H&R Block for a few years now never had an issue besides the fact that it's crazy expensive to file but they normally get the job done and right. Something happened while filing my partners taxes this year. We have a letter from the IRS I've made an appointment with Orlando 2 times now. And he had missed every single one of the appointments to help figure this out. Very unprofessional considering we paid an arm and a leg to get extra protection in case anything was to happen with our taxes. I will be calling tomorrow to speak to a supervisor.
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August 2022 by Adam E.
Stay away from this place they made mistake in my tax return I had to pay $4,300 or more they don't want to take responsibility for the mistake they made
