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“My experience @ Lexus of Serramonte was enhanced tremendously by my service advisor Kristian. He gave me all the information I needed and set me up with my appointment after the service department appointment system totally failed me. I gave the recording for service my request but I was not contacted! After waiting for 1 1/2 hour, I called Kristian and he set me up with the needed appt. The original estimate for my work was 2 hours which was OK, not great, but OK but after an hour at the shop Kristian confessed they were running an hour behind. Seeing my distress he set me up with an Uber that took me to my home ~25 minutes away. When the servicing was completed Kristian picked me up, himself, to get me back to the shop and retrieve my car. Kristian has been my advisor since Mauricio moved on and he has been excellent in providing service and remembering who I am and remembering my special requests. He is a great employee who I will refer my friends to in the future.”
“I had my brakes and brake pads changed, brought in my car at 8am, got it back by lunch time the same day. Amazing service, VERY reasonably priced, good honest people! I would recommend taking your vehicle here to anyone and everyone!”
“This shop has its process down, I dropped off my truck at 9 A.M. and they had the bed spray lined and my fender wells done the same day. They also can help with truck accessories and installations. Which I didn’t realize before.”
“Just picked up my EV-9 from them last week. I dealt with three other Kia dealerships and Serramonte was, by far, the best. Their Internet salesperson, Nick, was absolutely terrific. He was professional, friendly and super responsive. We were able to work out the details of the deal via email, which was my preference. Only negative thing i can say is that my car wasn't ready when I went to sign papers and pick it up. I had postponed my initial appointment to the following day and Nick wasn't working on the day I went to get the car. The other sales folks were just helping out and no one thought to have the car ready when I got there so things took a couple hours longer than expected. Other than that, it was a great transaction and, thus far, I'm super happy with my Kia.”
8:00 AM - 5:00 PM
CBC Truck Repair Inc, Pacoima
Auto Repair
“Every time my bus needs repaired I summons the repair gods and I end up here. There's nothing that I've thrown at them that they couldn't handle and get me back on the road and working. If my mom drove truck this is where I'd send her. They make hoses they weld it rebuild engines they do it all no fluff no bulshit and if you're on the road in Arizona they have a second location Monte Carlo truck services”
“Apparently, my review was premature, and it is necessary to edit and update it. This is three months after I posted this in good faith… And the problem still is not resolved, even though I have gone out of my way to be accommodating, available and understanding. Since Google notified me that over 9000 people looked at my reviews last month… I think it’s necessary to be accurate with my reviews.
I will update this shortly
Excellent customer service. The entire staff is 5 star and exceptional quality of service! Would highly recommend”
9AM - 5PM
55 Reiner St, Colma
Auto Repair
“We had Bruce put a rebuilt engine in our 74 Beetle. Service was great, he did a great job explaining what was done and helped my son and I diagnose and fix some other issues on our own. Bruce and team have been great about doing some minor adjustments while the engine is breaking in. I took him and his staff a gift for service over and above what I am accustomed to!”
“Nicholas Chang and team provided premium service in delivering the car that matched perfectly our requirements. During the initial test drive of similar model, Nicholas was knowledgeable and provided honest opinions on the different NX 350H Basic/Premium features based on past customer feedback. Such input definitely helped us better analyze the pricing tradeoffs.
Although there was a couple of days delay in the car delivery to the dealership location, Nicholas made sure the service on the day of our car pickup was smooth and also reiterated the different features including setting up the Lexus mobile app.
For the final add ons of financing terms, servicing, GAP coverage, etc. we were assisted by Gustavo. I was impressed with how Lexus finance team worked seamlessly in the background with the credit union that I received the loan approval from.
Overall, had a fantastic experience working with this dealership.”
“My family’s experience at Serramonte Subaru, as we looked at and decided about a used Honda CRV - was very good. The salesman, Nick, was well- informed and pleasant to interact with and allowed us to test drive and ask questions about the car without a hard-sell or any elaborate sales approach.
He was helpful and low-key. We really liked the car and everything checked out so we bought it. The buying process was fine. The sales manager also helped negotiate several details & the final price, in a fair, agreeable way. We very much recommend this place.”
“From start to finish, I had a great experience working with Ortis Griffin.
Honest and communicate. Would go out of his way to make the deal and customer happy.”
“All i can is good thing very straight forward, they will give you over the phone, very reasonable prices, schedule is very easy it's either they will come to you or go to their shop. This is our 2nd visit to them”
“Even after relocating to the East Bay, I still go to Serramonte Ford for all my service needs, they're reasonably priced! Thank you to Henry Bueno who I've known since 2008 for going above and beyond as always, and thanks to Kyle Roderick for handling all the paperwork and honoring my coupons! If you're looking to buy a new car, don't hesitate to ask for Anthony from the sales floor, he's really cool and is a big cars enthusiast! Kudos you guys rock!”
“This is a centrally located dealership, right off 280 day. Sales folks are eager, and ready to assist. Car selection was not that big. One could say somewhat limited.”
“Had an excellent experience with Levy. If you need any service for your Infiniti I would seek out Levy as your service rep when you come here. He was highly communicative and took me through all the options in very plain language which is not always the case with dealerships and garages. +++”
“Honda of Serramonte has always been the number one dealer my family has been going to when purchasing a new Honda vehicle. The service has always been excellent and I had nothing but great experience with this dealership. I would like to thank Kirby Navarro the sale associate that made my current transaction very smoothly. I highly recommend Honda of Serramonte for anyone who is looking for great deals and great service.”
“It was great to work with LEO, he is honest & friendly seller, ask for him you won’t regret it!
But l have a concern with the car washing and cleaning Team, because they delivered my truck in a night time with tons of TREE SAP!! And l Had to pay special removal car wash $275 the next day!!”
9AM - 8PM
1500 Collins Ave, Colma
Auto Repair
“Got mine from this dealership but took delivery elsewhere. Had a problem with the car and being the nearest service center the car was repaired there. The manager, who’s also a cordial and helpful guy, went above and beyond to resolve the issue. An overall great experience buying the car here.”
“Absolutely the best car buying experience. I highly recommend this dealership. Georgi and Scott were able to find my Jeep with all the packages requested at a great price. Most of all they are honest, trustworthy and manage high standards of customer service from the sales floor to finance to service dept.”
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“Bought a CT5-V Blackwing elsewhere and there was a recall software update. After an 80 mile drive on a Saturday half of the electrical components failed along with some indicator lights.
Brought it in to Cadillac of South San Francsco 10 min after service dept. closed on Saturday. Salesman Caleb contacted service rep Alek Karras who took command and put my concerns to rest. At 8am Monday morning car was reprogramed and ready to go. Complements to Caleb, Alek and service manager Gary for excellant customer sevice.”