CVS has received mixed reviews from customers highlighting both positive and negative experiences. Many customers appreciate the pharmacy's staff, particularly one pharmacist named Sami, who is noted for his exceptional service, kindness, and ability to remember customers and their medications. His dedication has made a significant impact on loyal customers who travel from other locations for his assistance. However, several reviews express frustration with the overall store experience. Customers have reported long wait times for assistance, especially in the aisles where products are locked up, and difficulty finding staff to help. There are mentions of unprofessionalism, particularly when customers were turned away for services shortly before closing time. Some customers feel that the quality of service has declined, especially when Sami is not on duty, leading to a lack of care from other pharmacists. Despite these issues, the pharmacy remains a strong asset for the store, with many recognizing the hard work of pharmacy staff amidst the challenges. Overall, while CVS has dedicated employees like Sami who provide excellent customer service, there are significant areas for improvement in staffing and store management to enhance the shopping experience for all customers.
We were there today for a flu shot , we arrived at 4::15 pm and the pharmacist prompted the assistant not to accommodate us. I asked her why and the assistant said that they are closing at 5 and they don’t take clients 30 mins before closing. It was even 30 mins and we were the only customers left at that time. The... read full comment
May 2024
why does it seem like no one works here? If I need something I have to push a button and wait for it to be unlocked. It always takes such a long time. There is never a cashier at the register. The pharmacy is the only thing keeping this store open. And MAN is the pharmacy always packed. Those people are the hardest workers... read full comment
November 2023
CVS’s associates consistently provide a high level of quality and customer service!
