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“Switched to Verizon today. The set up process was fairly quick and easy. Our salesperson, Adam, was kind, explained pricing in detail, and answered all our questions.”
“Alejandro is amazing best customer service ever!!! I strongly recommend this store location for fast and easy service where they actually care for customers. Thank you Alejandro your the best!”
“Bri did amazing helped me get a new phone nice price everything included with multiple people in the store, you killed it bri thank you so much. Best boost in town!”
“Went in to the store Friday early evening Valeria was of great help got my plan i wanted and phone shout out to Valeria for the best customer service i have had in long time . thank you again”
“Hello I just want all to know that Rockey was great this late afternoon he help with my I phone 15 for some reason it was like on zoom 100 plus % he took care me with issue right away less thank 10min shout out to Rockey great to find excellent customer service these days Thank you again”
“The T-Mobile authorized retailer in Upland on Mountain Avenue was very helpful in straightening out and starting my service after hours or I should say days of delays in service. Alyssa had my problem fixed in no time and we sure appreciated that. T-Mobile in Upland has the latest cell phone communications available. There’s plenty of parking with the handicapped stalls at the front entrance.”
“Tried Verizon home internet to get the military discount which I applied for through ID me and then after my third month Verizon tells me I can only get the military discount if I have a Verizon phone line. Such false advertising by a big company. Disgusting! So I wouldn't miss any recording time. I went to the T-Mobile store to get my new 5G home internet router for T-Mobile home internet, so I didn't want to take it a chance on shipping because my Verizon expires on November 3rd. Brought the unit home. Got it set up and now I'm back on T-Mobile 5G home internet! Take that Verizon. You think you're going to keep me as a customer after you misrepresent the discount?! Besides T-Mobile is faster & more reliable!”
“I would like to extend appreciation to Mikey at the Montclair Plaza store, he recently helped me transfer my Verizon account. The store was full, but we were assisted right away. Already pleased with my decison to exit my previous cell provider service. I'm loving my new devices and I'm saving about $150 dollars a month. Happy to be a new member of the T-mobile family. Thankful for Mikey's expertise and for all of the added savings.”
“This corporate store is located in the Lone Hill Shopping Plaza (HomeGoods etc.). It's easily missed, because it sits facing the side of Home Depots Garden Center (closest to the entrance off Gladstone). The agents were knowledgeable and patient. Diego and Domenic, willingly answered all my questions.”
“Walked in to get help transferring apps and data from my old phone to the new phone. The first guy who helped me didn't take time to understand my reservations or concerns. He just barreled through the process without consulting me. I expressed my frustration and he just disconnected everything and said he was going to get someone else to help me and walked away. Trust me, that experience was enough to make me put a 1 star on this review. But the manager did his due diligence to try and understand and make me happy. He listened to my concerns about the previous rep as well as my phone. He took the time to explain the processes and give his opinion about the different products I was working with. He was helpful.”
“Maria is the lady to see!!! She has hooked me up with new phone,watch,tablet AND she helped me set EVERYTHING UP!? I will see her for ALL MY CELLULAR NEEDS. The transfer from Metro to T-Mobile was rough but this lil lady helped every step of the way. I'm not tech savvy but she shows me how to use apps connect devices. Thank you Maria for all your help and PATIENCE.”
“Kira has great customer service skills and was able to find me a great deal and was able to make the bill cheaper with more to make it worth it for me to upgrade. Very patient and helped me set everything up without feeling rushed.”
“Excellent service!Took care of all my issues after being screwed over at the Authorized TMobile in Pomona.They didn’t turn me away and resolved all my issues.The entire staff was friendly and you can tell they were trained properly.They saved my experience w T-Mobile.This is my new home store! Thank you guys!”
“These dudes are gd, they got my color back on the phone in 10 mins. He fix it. I was over at the so. Pomona store off Gary. They couldn't figure it out an told me to go to best buy ( figure that) cause they are not,,,, Technicians. An he couldn't help me with another issue. But this store off foothills, they got it going on, fix both of my issues, after leaving that Gary st store, I was ready to pull the trigger on t- mobile .... thanks to guys off foothill, I will stay a little long.”
“My husband I came in to combine our lines together into 1 account and I needed an upgrade for a phone Trystan was so helpful he greeted us right away helped us set up our new phone, he also explained to us the promotion that we’re going on, he was nothing up sure amazing, thank you again trystan for helping us out , will definitely come back to him if we need anything else!”
“This store has knowledgeable staff and assisted us in phone replacement claims! We walked in at 2pm and had our new phones delivered and activated (same day in-home by Assurion) by 9pm!!! La Verne and Glendora stores both wasted our time with incorrect info and attempted overcharging. The Upland corporate store was great!!!!!”
“It’s not often I write up a review… but Gerry at this store was great! I had issues with a trade-in offer and he walked me through the entire process to get it resolved. He was friendly, professional, and deserves the praise!”
“I been coming to this store for about 6 years now. I have great customer service from Cynthia. She is very polite and respectful and very professional. I recommend asking for her if you need help with any service issues. She will help you in the best way possible and make sure you are satisfied.”
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“I came in after anais was harassed by other customers. They gave her so much attitude for a number change then claimed the race card which I witnessed everything and can say not everyone's a victim. Anais handles the situation very professionally I applaud her for keeping herself calm and professional”