“the guy is super nice and super detailed with his explanations, patient and helps you every step of the way. the lady running the store was a little rude, i asked her if my phone got thicker and she just laughed me off saying it’s impossible; i called the guy later and he told me it did in fact get thicker due to the part. i have no issue with the replacement part or the fact that it got thicker, i just feel like the lady’s responses towards my questions were slightly condescending and unprecedented?”
“Went in so frustrated about my experience about activating my son's replacement phone over the phone with customer care, so I went in and a great rep named Anthony took care of me in less than 10 minutes. He listened to my problems and reassured he could fix them on spot. I walked out a stress free and happy and both phones were activated. Thank you so much ! Will come back in store for any of my issues. Shout out to Anthony !”