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August 2023 by Finn Smith
They were so kind about me trying to get my dad some birkenstocks and when they didn't fit him he just got Teva shoe. They were so kind that they gave me a mini tune up coupon. This was probably the best customer experience I have ever had in my life
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February 2023 by Joseph H Marshall
Wonderful experience. My wife is a high functioning Asberger personality. Not many people know it to look at her but after talking to her for a few minutes it's apparent she thinks differently. That being said I appreciate the patience and absolute wonderful customer service she was given. She was listened to and helped as best as she could be. Although we weren't able to find shoes for her she had a wonderful time meeting new people and talking shoes! I thank you for making her experience pleasant and memorable!! We will certainly recommend both the Paradise and Chico locations to people. Customer service does still exist!!! Have a wonderful rest of your week ❤️
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October 2022 by Belinda R.
If you want bad service, do NOT go here. I swear these birkenstalks are better quality than the ones I have ordered from the actual company! Workers were exceptionally knowledgeable about sizing and fit. Helped me find the perfect pair! and the Bakers dozen?? ARE YOU KIDDING?? I almost bough 11 more pairs right then and there.
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July 2022 by Aaron Wun
This is a great family run business that pays attention to your personal needs! My wife was looking for new Birkenstocks and found exactly what she wanted. The customer service is fantastic!
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February 2022 by Brett Nichols
Fantastic experience today at this shop. Greated immediately upon entering and we were looking for sandals. Have not had Birks since the early 90's. They let us try on multiple pairs and walk around. Zero hard sell. Super friendly. Left with two pair and some socks. My feer thank you.
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December 2021 by Susan St George
Extremely helpful and knowledgeable staff, wearing masks.
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September 2021 by Morgan Schell
Wish I could leave a good review but I went in to exchange some berkies I was give as a gift and let’s just say I will not be returning after the hassle it was. I was spoken to rudely, they had barely any sizes or styles and threw the box my direction when I said no to a bag. It was an odd experience to say the least. I can buy my Birkenstocks at numerous other locations online and store front so they lost a regular Birkenstock wearer for their rude and awkward games.
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May 2021 by G M
So nice to purchase things online!I am not being forced to wear face cloth! Wonderful times!
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November 2020 by Shane Martinez
Helpful and friendly service
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August 2020 by Lily F.
This store offers a "tune up" for Birkenstock's if you buy a pair at their store. The tune up cleans the shoes sole & reseals the cork. I brought a pair in that I had bought from them (about 2 years before) and in 2 short hours they got them back to me looking brand new. They did such a good job that I called to ask the price on the "tune up" for a different pair I had bought online, and they told me I could bring the pair in and they'd do it for free. So nice!! Such great service and a reminder of how important it is to shop locally. Couldn't recommend this store & their products enough!
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August 2020 by Merri Jo Prusse
This is my go to for all my Birkenstock needs! Love my newest acquisition!
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June 2020 by Diane Boatright
Staff were considerate, all had masks. Very knowledgeable! Love this store and the Paradise one
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November 2019 by Bridget S.
Walked into the store Sunday afternoon, there was no other customers in the store-we walked in and were not greeted. As we look around neither of the two employees asked if we needed help with anything. Service really could have been better.
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November 2019 by Steve Waterman
People, service and selection.
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September 2019 by Mercedes Macías
The service here is unparalleled. Very kind, helpful staff, excellent products. They've helped my husband and I safely transition from the Soft Footbeds we started with to the Traditional Birkenstock Footbed of our latest pairs. Most comfortable and high quality sandals we've ever experienced. We love that we can get them resoled at Preston's and the SoxsolS inserts make foot hygiene and odor control a breeze. Thank you so much for your years of excellent service!