“Bryan is so awesome! He's really passionate about what he does and repairs everything faster than Apple! Saves so much time so I'm thrilled! He's very caring and teaches you how to take good care of your prized electronics so that they'll last for a long time. His store is neat too. Great customer service, very knowledgeable staff, and convenient & flexible hours as well. My schedule is so jam packed so I really appreciate him accommodating me and answering all my questions. He goes the extra miles. Thanks so much for my positive experience and for all your help! I truly appreciate it.”
“Terry is amazing. I went in to pick up a tablet with my husband and decided to upgrade my phone as well. Terry was knowledgeable, attentive and extremely patient.”
“I came in earlier today due to waterlogging my phone in quite a bad position as I needed navigation to road trip to my hometown for the holidays.
The two female associates that helped me (I did not get their names but one had dark hair and gold jewelry and one had blonde hair) were exceedingly kind, helpful, professional, knowledgeable, and really gave me a Christmas miracle.
The customer service was wonderful, not rushed at all, and the shop was clean, calm, and orderly. They troubleshooted extensively before they set me up with a new phone within my budget, and I was able to get all the way home (6 hours away!) safely.
As far as I'm concerned, all the employees deserve holiday bonuses and raises too! This kind of customer experience is why I choose T-Mobile.”
“I went in to get my iphone 12 pro battery replaced. James was very helpful and gave me tips on how battery works. I bought the battery on amazon but after watching the diy video decided it may be too much for me. James got the phone back to me within 2 hours and cost me $55. Highly recommend James and the store.”