Verizon Business Services offers a positive experience for customers seeking assistance with their mobile needs. Customers appreciate the helpful and knowledgeable staff, such as Aayan, who go out of their way to explain everything clearly and make customers feel comfortable with switching services. The staff is often described as friendly, professional, and courteous, providing great service even when faced with technical issues or busy times. Many customers mention that staff members like Francisco are personable and efficient, helping to resolve problems quickly despite frustrations with device transfers or setup issues. Even when customers arrive upset or with complicated problems, representatives remain patient and kind, offering solutions that online support has failed to provide. Customers also value the store’s quick check-in process and overall helpful attitude. For those outside major cities, Verizon is seen as a reliable provider with strong coverage, and the store staff are capable of handling urgent requests and troubleshooting. Overall, Verizon Business Services is praised for its attentive, professional, and friendly customer service that makes the often stressful process of changing or fixing service much easier.
Came in so mad at Verizon customer service but the rep was kind, patient and courteous. He helped me when no online person could (or would). I have been with Verizon over 30 years. Thinking of changing in the future. I
December 2021
Jesse was very helpful and knowledgeable! He knew what to do right away and that meant a lot considering I had been to two other stores and nobody could help. Thanks Jesse
August 2021
Tim L. Is outstanding. I have been fortunately enough to have Tim assist me with various issues over the past year. Every time Tim has offered knowledgeable, calm, patient service with outstanding results. You can trust Tim to make the right decision for you. Verizon Store 768 Market Street SF
