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“Great location, the doors are very secure and the tellers are pleasant and efficient. I have hardly ever had to wait in line and when I have, it moves pretty fast.”
“I do not bank with BOTW, but I work for a friend who does and we are in here weekly. The staff all know her by name and are the most friendly to her! Always happy to see her and very supportive and patient with her. Alejandra specifically is so friendly and easy to work with, but they really all have been.”
“We received excellent and friendly service from Aaron this afternoon. He understood exactly what we wanted and did his utmost to fulfill our request.
A happy experience I wish all banks were like this”
Open 24 hours
1995 41st Ave, Capitola
Banks
“I was having a rough start with Citibank, until I walked into the Capitola Branch, and met a living Doll. The branch manager, Naa-Sharmeh Norteye, was so lovely, personable, efficient. She helped me with a problem, I was unable to solve, on the phone with the bank. She took the time to fix everything, and explain. She has been an Employee for sixteen years, which gave me total confidence. In these troubled times, it's wonderful when someone is kind to you, on a bad day. Five stars!”
“Incredibly helpful!! I could've absolutely done it on my own but the employee not only helped me order a new card using the app but also showed me how to set up a mobile phone card! All while being incredibly nice, I'm gonna quit my job today and this made today so much more bearable!!”
“Friendly and helpful staff. It was very convenient to book an appointment with a banker online and it took place on time.The lines to the teller can run a bit long, but in my experience it was never more than 20 minutes of waiting.”
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Banks
“The loan process was excellent and encouraging. I was given details and walked through every step and informed the whole time. So happy I managed to get the loan!! It took a little time, but was SO WORTH IT!!”