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September 2024 by Traci Nelson
I had a Wonderful experience at UPS Woodland Hills Topanga .. I battled valley Traffic getting there, soo I was a lil irritated, but as I was scrambling thru my cell looking for return code, I was greated by an Exciting Hello how are you, I looked up and a Tall handsome gentleman named Terrik, ( hope I spelt it correctly ha ha) brightened my day with Great customer service Rep Smile... He also told me to stay hydrated in the heat for this week, refreshing to hear! Surprising how a great warm smile with concern can brighten your Monday, if I could give this place 10 stars I would.??? My other favorite UPS is in Winnetka on Roscoe, My Girls at that store a wonderful too?? much appreciated ? Keep up the great energy everyone!!
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August 2024 by Susie
The customer service is excellent. The staff is courteous, helpful and how they remember their customers is beyond my comprehension. I will remain a loyal customer for as long as they remain in business.
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August 2024 by Dani
The girl with the glasses was so helpful and sweet :)
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July 2024 by Pix J
Multiple service dog entry denials
I have come several times to this location with my trained service dog and told I am not allowed to bring him in with me. Under Americans with Disabilities Act and California law my dog has the legal right to enter and not be told I have to wait outside for service.
This has happened a few times at this location. They tried to argue we have a UPS driver going in and out with a dolly, I was on the other side of the store island away from all traffic. The other time they had know body loading or dollies. The manager does not understand stand the federal law and UPS opens itself up to federal liability. My dog has the legal right to be by my side and I have the legal right to enter a business with my service dog and not be told to wait outside for service.
The employee filming me had the package in hand and put it down and walked away when I told him about the federal disability act.
I have been In several other UPS stores and always welcomed. The store and manger is the issue.
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March 2024 by Angela Willms
Tricia helped me and she was super nice and fast!She helped me get out some important items. The store is beautiful and smells great cause there’s an Italian restaurant next door! Yum!
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February 2024 by Leon Poll
There is number of discrepancies between Amazon and UPS return processes. The personnel, including store owner is not really qualified to solve these discrepancies.
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January 2024 by AJK
Excellent store staff friendly and helpful!
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December 2023 by Katie Bettini
Hands-down, the best UPS store I have ever been to. I was helped by Tyrique who was incredibly helpful kind, and patient with me with all of my returns and boxing needs. In comparison to a lot of service, I have received that other UPS, this was amazing and the employees were phenomenal.
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October 2023 by Alex Montalvo
If you go to the UPS store, make sure to ask for Marcus. He was very attentive and detail oriented. He explained to me the different options and ancillary services available to the customers. You can't go wrong with the UPS at the Village in Woodland Hills.
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September 2023 by Lautaro Diaz
Very Helpful in getting documents notarized!
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September 2023 by Gabrielle Ruvolo
the best service, helpful and friendly. Thanks Guys
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September 2023 by elizabeth karami romero
good parking, great service, helpful staff.
Thank you!
Shawn
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September 2023 by BRIELLE PERRY
They moved to the village!!
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September 2023 by Becky Uzemeck
Professional, helpful suggestions and all the workers are pleasant. Love this store.
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September 2023 by Etty H
Welcoming professional workers.
