This Swarovski store offers an amazing and beautiful product selection, with superb displays in a nice, very clean location. Many customers report a wonderful experience, praising the extremely nice, helpful, and amazing team. Several employees are highlighted for providing the best customer service, going above and beyond, and being very kind and helpful in resolving situations. Customers feel the team is dedicated and recommend the store, stating they will definitely be back. However, the experience can be inconsistent. Some customers did not have a good experience, citing issues with repairs and getting the run around about item status. There are also observations that the back of house area visible to customers leaves a great deal to be desired. The register counter area is described as a train wreck—sloppy, poorly organized, and messy, with little attention to cleanliness in spots, which is disappointing for a store of this caliber. Despite this, the unique and entertaining items, like crystal figures from popular franchises, tempt visitors to return.
Aaron is amazing!!! I called over the phone and his customer service was the best. He helped me with everything I needed. His store is near my job and I normally goto another one by my house. But I’ll definitely be coming here going forward.
September 2024
Enjoyed all the displays. Bought a tennis bracelet... little too pricey for crystals but it was my birthday.
May 2023
Not sure why there are negative reviews. I was greeted by a male employee and was told if I wanted to see anything and if I did to let him know. I showed him what I wanted to see and he even brought out the rose gold version. I told him it was a gift and he wrapped it up. Nice location and very clean.
