-
December 2023 by Jim J.
Not a great experience purchasing a car. Staff was generally unknowedgable about vehicles and try to upsell you on almost everything.
-
September 2023 by Mary G.
I did not enjoy my experience shopping here. The car I purchased was having difficulty starting up but they refused a refund until I threatened legal action. Not a professional car store here at Import Connection.
-
July 2023 by van van
My experience with Import Connection, both as a car store and repair shop, was incredibly underwhelming. I must admit that I had high hopes when I initially stepped foot into their establishment, but it quickly became apparent that my expectations were far from met.The sales staff at Import Connection lacked the knowledge and expertise one would expect from a reputable car store. Their lackadaisical attitude and inability to answer basic inquiries left me feeling frustrated and unassisted. It was evident that they were more interested in making a sale rather than providing genuine customer service.Unfortunately, the disappointment didn't end there. When I needed repair services for my vehicle, Import Connection's repair shop fell short. The quality of workmanship was subpar, and the repairs performed were not done to the expected standards. It felt like a constant battle to have the issues resolved properly, as the shop seemed more concerned with rushing through the job rather than ensuring customer satisfaction.Furthermore, Import Connection's pricing was exorbitant for the quality of services provided. The inflated costs, coupled with the lackluster customer experience, made it clear that they were more interested in profit margins than building long-term relationships with their clients.In summary, I cannot recommend Import Connection as a reliable car store or repair shop. Their sales staff lacks knowledge and professionalism, their repair services are subpar, and their pricing is unreasonably high. I strongly advise seeking out alternative establishments that prioritize customer satisfaction and provide the quality services one expects when dealing with automotive needs.
-
June 2023 by Whittington Lamarre
I perused the vehicles here and saw one I really liked. They said it was bought already, and then on my way out I heard them trying to upsell it for a higher price to another buyer. Really shady business, avoid at all costs.
-
June 2023 by Kaul Sisler
As a long time customer here I thought they would have treated me better when I lined up for a purchase. The service staff is rude and didn't treat me very well. I would stay away from this store if I were you.
-
June 2023 by Kaul S.
I purchased a high end vehicle here and there happened to be a myriad of problems with the engine. The car was obviously not functional and I paid a good deal of money for it. Ended up having to argue with them for hours. They did not accept responsibility for selling me a faulty car. Do not buy from them, you will regret it.
-
April 2023 by Beth Keiley
Farhad is a true professional, and a gentleman. Great business run and owned by a great man. I highly recommend.
-
February 2023 by Ulrich Haug
Great place, good and speedy.service at very reasonable rates. Good advice given here. Trustworthy and knowledgeable, no BS.
-
February 2023 by Frank Harder
Farhad had a car in consignment and sold it very professionally, communicated nicely with us and the potential buyers, did do all the inline marketing etc. and made it a low/no hassle process for us. Thank you Farhad.
-
September 2022 by Jerry D.
I'll keep it short and sweet: I bought a vehicle and sold a vehicle through Import Connection and it was the best automotive experience I've ever had. Farhad, is ethical, knowledgeable, friendly, efficient, and honest. I will look to Farhad and Import Connection for any future automotive needs.
-
August 2022 by Ei Chung
Very rude service, acted like they couldn't be bothered to help me. This is a nonbiased review of their terrible service.Services: Brakes
-
July 2022 by Seth McCann
I took my Mini in for an oil change here. Very convenient location, beautiful shop full of special cars. The owner is very friendly and charged a fair price. He also gave me an honest assessment of the car and did not try to upsell me on anything. In fact he replaced a bulb that was out, and only charged for the part. I did not remember to tell him about it when I dropped it off. I will definitely be returning here for any work I need on my Mini.Service: Oil change
-
June 2022 by Thomas Roberts
I’ve been going to import connection for many, many years. I have had my vehicles serviced by them and the results were excellent! I have bought and sold vehicles through them with the same satisfaction…. 5 stars all the wayServices: Wheel alignment
-
May 2022 by Ted Z.
I went to Farhad to fix the passenger door lock on my Porsche 997 - works great! Very reliable service, at a great cost!
-
April 2022 by Omar J.
Bought my Lexus from them a month ago. Car drives great. Farhad went above and beyond to make my experience very smooth. He even took me to the bank and back when I went to get the funds for it. Not only that, he is very honest from start to finish. Absolutely will do business with him again. Highly recommend!!
