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February 2024 by Miller P.
We're going through a whole house remodel and purchased $2500 worth of cabinet hardware. A couple things didn't work out and we need additional hardware for our home that was not yet purchased. I called our sales person Steven Gomez to ask if we could exchange these items towards the purchase of additional hardware needed. He was very quick to say "probably not" but would look into it. He also was quick to offer that they had some of the hardware I needed in stock to sell me. Very quick to make a sale but not quick to help if not in their favor. Do not shop here. Based on the 3 star review we should not have either.
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December 2023 by CityChic ..
Great selection of items, but service is really bad. You need to make an appointment to come in, that in itself is a big inconvenience!
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November 2023 by P S.
I was looking for refrigerator door handles to match my cabinets. I called Belmont Hardware and after speaking to "a man" on the phone was told to email the photo to him and he would get back to me. He did not get back to me as promised, so by the next day I followed up and reached a woman named Tammy who told me the guy was out on jury duty. Fortunately I reached out and she ended up being a magician! She patiently walked me through websites showing me what would match my photo. She found my handles, got the order placed and I couldn't believe that we received them the very next day. She got the job done so quickly, efficiently and got me the perfect product. Thanks Tammy for making it so easy!!
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June 2023 by Sam G.
We needed handles and then found that they had opened next door a bathroom fixtures store.They have an amazing selection of everything you need for a bathroom.Joe the sales person was amazing. He was honest and straightforward about pricing and availability.After our terrible experience with Decorative Plumbing Supply of San Carlos this was such a relief.Highly recommended.
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June 2023 by Susan M.
I had a complete remodel of my condo recently, and was most pleased with the help of Diana Cardia at Belmont Hardware. She was knowledgeable, professional, and very caring! I would absolutely recommend her to anyone doing bathroom or kitchen remodels.
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April 2023 by Scott E.
Hardware store that doesn't have screws, or bolts.
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April 2023 by Scott E.
Hardware's store that doesn't carry screws and bolts. Not a hardware store. Belmont cabinets and counters.
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February 2023 by Lee K.
Very helpful and ordered just what we needed, called when all arrived and reordered new items to complete our job. Very organized.
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January 2023 by Alex Basche
Joe went phenomenally above and beyond to help me fix my shower handle. Not only did this save me the $100 in parts I almost ordered from the manufacturer, but he figured out how to reattach it via email! Truly a superhero.
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October 2022 by Andys R.
easily worsts place to buy hardware they are just a middle man so they make a bunch of money and takes 40 minutes to pick up an order place is a joke wouldn't recommend this place to anyone
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August 2022 by Nancy M.
Why on earth would a local business still follow such strict protocols to work on appt basis only ? Why? It's so hard to get in and once you're there, they rush you to make a decision based on the next appt coming in. Ridiculous! Blaming Covid for bad service and not willing to have people come and go to look at the products without an appt! Making a lot of room for competition!
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July 2022 by Melissa G.
Difficult to visit, you still need an appointment like during Covid and only some of the staff is helpful.
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June 2022 by Ani Safavi
Great variety quality hardware for the house. Staff is knowledgeable and helpful. I worked with Tammy and she was helpful, knowledgeable and never pushy. She was very patient with me till I decided.
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December 2021 by Irene C.
I had an awesome experience at Belmont Hardware because of the customer service. While you can buy hardware online, it's invaluable to be able to feel the hardware in-person and make exchanges for different sizes. I worked very close with Patrick and he was awesome. One of the best at customer service. Patrick was knowledgeable, kind and available via phone or email. I felt like I had a partner in my renovation which is a must during what can be a stressful process. Again, I love the convenience of online shopping but I love supporting a small business because they deserve the patronage even more. Thank you PATRICK!
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October 2021 by JJ B.
The positives: great selection of products on display The negatives: Service is terrible. I understand in the days of Covid the shop wants to keep numbers of customers in their small store low. But they make it impossible to shop and return anything. You must make an appointment and appointment on weekdays aren't easy to get - at the time of my appointment there were three people working, but I was the only in the store. Prices are high, they don't keep a lot of in stock and have very high restocking fees in the event you have to return. I am a firm supporter of small business, and am happy to pay extra because of the service small businesses provide - expert recommendations, helpful ideas etc. I've remodeled my entire house without purchasing things from big box or Amazon because I think service is important. These folks don't provide service, aren't very knowledgeable about the product (they suggested and sold me incorrect things, and then made it very hard to return) AND they make it very difficult to shop. My recommendation -- if you really want to see the selection, make an appointment, find what you like and order it elsewhere. It's a terrible recommendation but save yourself the time and heartache of dealing with these folks if you need to return. Use it as a showroom.